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  • FIRST POST
    • WaxiesDargle
    • By WaxiesDargle 8th Sep 17, 10:43 AM
    • 1,040Posts
    • 197Thanks
    WaxiesDargle
    e.on smart meter
    • #1
    • 8th Sep 17, 10:43 AM
    e.on smart meter 8th Sep 17 at 10:43 AM
    Is there an e.on rep on here?

    An appointment was made by e.on for a Morrison Utility Services rep to come to my home to fit a smart meter on 5 September between 4-6pm and they did not turn up.

    The phone line is 'exceptionally busy' and my email asking for a reason for not turning up remains unanswered

    shoddy way to treat customers....

    now where's that MSE switch advice page?
Page 1
    • House Martin
    • By House Martin 8th Sep 17, 1:00 PM
    • 460 Posts
    • 441 Thanks
    House Martin
    • #2
    • 8th Sep 17, 1:00 PM
    • #2
    • 8th Sep 17, 1:00 PM
    Is there an e.on rep on here?

    An appointment was made by e.on for a Morrison Utility Services rep to come to my home to fit a smart meter on 5 September between 4-6pm and they did not turn up.

    The phone line is 'exceptionally busy' and my email asking for a reason for not turning up remains unanswered

    shoddy way to treat customers....

    now where's that MSE switch advice page?
    Originally posted by WaxiesDargle
    MSD have just bought all G4S s contracts last March so what they have bought is a typical disorganised G4S set-up with all its unmotivated, under paid bunch of employees intent on getting through each day as easily as possible doing as little as possible.Just like we did meter reading.
    So far MDS have not "shook-up " the work force and made them perform.
    You will probably get the industry norm payment for a no show..around £30 quid.
    They well may say they turned up at the doorstep but you did nt hear them knocking.. They do not wait too long before they are off.
    I had three no shows by BG when they tried that trick on me
    • WaxiesDargle
    • By WaxiesDargle 8th Sep 17, 3:30 PM
    • 1,040 Posts
    • 197 Thanks
    WaxiesDargle
    • #3
    • 8th Sep 17, 3:30 PM
    • #3
    • 8th Sep 17, 3:30 PM
    Pardon my ignorance but is MSD Morrisons Utility Services?
  • E.ON Company Representative: Malc
    • #4
    • 8th Sep 17, 5:42 PM
    E.ON Smart Meter
    • #4
    • 8th Sep 17, 5:42 PM
    Is there an e.on rep on here?

    An appointment was made by e.on for a Morrison Utility Services rep to come to my home to fit a smart meter on 5 September between 4-6pm and they did not turn up.

    The phone line is 'exceptionally busy' and my email asking for a reason for not turning up remains unanswered

    shoddy way to treat customers....

    now where's that MSE switch advice page?
    Originally posted by WaxiesDargle
    Hello WaxiesDargle and I'm sorry about the no show.

    We've specialist Smart Meter teams who look after everything to do with these meters (contact details are on our website). Best to talk to these advisors. They'll investigate what happened with Morrisons and re-book the appointment if you still want to go ahead.

    There are certain standards of service you can expect when dealing with us including doing what we say we will. As House Martin says, if we don't, we'll make a payment of £30 to say sorry. Where it's our fault a meter appointment fails, we'll pay £30 within 10 working days regardless of whether or not you complain. If we don't do this within the 10 working days, we'll make the original payment plus an additional payment of £30 because it's late. There's more information about this on our website under Guaranteed Standards of Service.

    Totally take your point about the busy phone lines. Call waiting times haven't been what we would've liked recently. This has had a knock on effect on other areas and we're running behind with emails too. No excuses, this isn't good enough and we're working to put it right. This includes taking on more advisors to fill the gaps. We've people going through training now.

    Sorry for the delays WaxiesDargle. We will reply to your email but it's taking longer than we would like or expect.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • mac.d
    • By mac.d 8th Sep 17, 5:42 PM
    • 457 Posts
    • 370 Thanks
    mac.d
    • #5
    • 8th Sep 17, 5:42 PM
    • #5
    • 8th Sep 17, 5:42 PM
    Should be MDS, Morrison Data Services/Morrsion Utility Services are both part of the same company. Utility Services will be for installing meters, Data Services will read the meters.

    Like HM says, industry standard is to reimburse you £30 for a missed appointment. Good luck getting through to them to complain though (I'd try your supplier rather than MDS).
    • WaxiesDargle
    • By WaxiesDargle 15th Sep 17, 8:56 AM
    • 1,040 Posts
    • 197 Thanks
    WaxiesDargle
    • #6
    • 15th Sep 17, 8:56 AM
    • #6
    • 15th Sep 17, 8:56 AM
    Malc (e.on rep) still no reply to my email and I'm no longer going to spend my life trying to get through on the phone!
    ok I might lose out on 30 quid compo but your company loses out on my custom....shoddy customer service
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