e.on smart meter
WaxiesDargle
Posts: 1,062 Forumite
in Energy
Is there an e.on rep on here?
An appointment was made by e.on for a Morrison Utility Services rep to come to my home to fit a smart meter on 5 September between 4-6pm and they did not turn up.
The phone line is 'exceptionally busy' and my email asking for a reason for not turning up remains unanswered
shoddy way to treat customers....
now where's that MSE switch advice page?
An appointment was made by e.on for a Morrison Utility Services rep to come to my home to fit a smart meter on 5 September between 4-6pm and they did not turn up.
The phone line is 'exceptionally busy' and my email asking for a reason for not turning up remains unanswered
shoddy way to treat customers....
now where's that MSE switch advice page?
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Comments
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MSD have just bought all G4S s contracts last March so what they have bought is a typical disorganised G4S set-up with all its unmotivated, under paid bunch of employees intent on getting through each day as easily as possible doing as little as possible.Just like we did meter reading.WaxiesDargle wrote: »Is there an e.on rep on here?
An appointment was made by e.on for a Morrison Utility Services rep to come to my home to fit a smart meter on 5 September between 4-6pm and they did not turn up.
The phone line is 'exceptionally busy' and my email asking for a reason for not turning up remains unanswered
shoddy way to treat customers....
now where's that MSE switch advice page?
So far MDS have not "shook-up " the work force and made them perform.
You will probably get the industry norm payment for a no show..around £30 quid.
They well may say they turned up at the doorstep but you did nt hear them knocking.. They do not wait too long before they are off.
I had three no shows by BG when they tried that trick on me0 -
Pardon my ignorance but is MSD Morrisons Utility Services?0
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WaxiesDargle wrote: »Is there an e.on rep on here?
An appointment was made by e.on for a Morrison Utility Services rep to come to my home to fit a smart meter on 5 September between 4-6pm and they did not turn up.
The phone line is 'exceptionally busy' and my email asking for a reason for not turning up remains unanswered
shoddy way to treat customers....
now where's that MSE switch advice page?
Hello WaxiesDargle and I'm sorry about the no show.
We've specialist Smart Meter teams who look after everything to do with these meters (contact details are on our website). Best to talk to these advisors. They'll investigate what happened with Morrisons and re-book the appointment if you still want to go ahead.
There are certain standards of service you can expect when dealing with us including doing what we say we will. As House Martin says, if we don't, we'll make a payment of £30 to say sorry. Where it's our fault a meter appointment fails, we'll pay £30 within 10 working days regardless of whether or not you complain. If we don't do this within the 10 working days, we'll make the original payment plus an additional payment of £30 because it's late. There's more information about this on our website under Guaranteed Standards of Service.
Totally take your point about the busy phone lines. Call waiting times haven't been what we would've liked recently. This has had a knock on effect on other areas and we're running behind with emails too. No excuses, this isn't good enough and we're working to put it right. This includes taking on more advisors to fill the gaps. We've people going through training now.
Sorry for the delays WaxiesDargle. We will reply to your email but it's taking longer than we would like or expect.
Malc“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
Should be MDS, Morrison Data Services/Morrsion Utility Services are both part of the same company. Utility Services will be for installing meters, Data Services will read the meters.
Like HM says, industry standard is to reimburse you £30 for a missed appointment. Good luck getting through to them to complain though (I'd try your supplier rather than MDS).0 -
Malc (e.on rep) still no reply to my email and I'm no longer going to spend my life trying to get through on the phone!
ok I might lose out on 30 quid compo but your company loses out on my custom....shoddy customer service0 -
After two and a half months and at least 6 calls from the Resolutions Manager, Monica, (who each time has said that Morrisons Utility Services have not got back to them with a reason for not showing up for the smart meter appointment, and she was still trying to get hold of them) called again today to tell me that Morrisons said they turned up at gave a specific time of 4.13 pm...
This is a lie and not possible as I was out in my front garden stood right next to my front door at that time talking to my neighbour (actually discussing the smart meter appointment!) and was at home all afternoon that day
So, Monica said that after two and a half months and at least 6 calls, I have to now got to take it up with some other manager to sort it out, but to be honest I've just about had enough of this nonsense and it's about time I switched companies anyway.
Goodbye e.on0
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