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  • FIRST POST
    • jazabelle
    • By jazabelle 15th Jul 17, 10:40 PM
    • 1,686Posts
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    jazabelle
    Computer has dropped wireless 300 times in three days
    • #1
    • 15th Jul 17, 10:40 PM
    Computer has dropped wireless 300 times in three days 15th Jul 17 at 10:40 PM
    For a few months my laptop has repeatedly dropped the wireless network suddenly. I have multiple devices that use the wifi, and only my laptop has this issue.

    If I click connect again it won't, unless I unplug the router and wait for it to find it again, then it will reconnect. It used to do it once every 4-5 days.

    Now it's doing it constantly. I just ran a report and it's dropped 300 times in three days.

    I've tried uninstalling the wireless driver and reinstalling it, which made no difference.

    The report it really long but it's showing lots of error messages when it disconnects. It's driving me mad, as well as everyone else as I have to keep restarting the router!

    Any ideas really appreciated please? It's a Toshiba Satellite running Windows 10.
    "There is no medicine like hope, no incentive so great, and no tonic so powerful as expectation of something better tomorrow." - Orison Swett Marden
Page 1
    • forgotmyname
    • By forgotmyname 15th Jul 17, 10:46 PM
    • 25,279 Posts
    • 10,035 Thanks
    forgotmyname
    • #2
    • 15th Jul 17, 10:46 PM
    • #2
    • 15th Jul 17, 10:46 PM
    IP address conflict?

    Get a wifi dongle and try that.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • jazabelle
    • By jazabelle 15th Jul 17, 10:47 PM
    • 1,686 Posts
    • 4,679 Thanks
    jazabelle
    • #3
    • 15th Jul 17, 10:47 PM
    • #3
    • 15th Jul 17, 10:47 PM
    http://imgur.com/a/hW3LI

    Here's an example of the error message.

    http://imgur.com/ZmxgLjY

    All the errors.
    "There is no medicine like hope, no incentive so great, and no tonic so powerful as expectation of something better tomorrow." - Orison Swett Marden
    • jazabelle
    • By jazabelle 15th Jul 17, 10:48 PM
    • 1,686 Posts
    • 4,679 Thanks
    jazabelle
    • #4
    • 15th Jul 17, 10:48 PM
    • #4
    • 15th Jul 17, 10:48 PM
    IP address conflict?

    Get a wifi dongle and try that.
    Originally posted by forgotmyname
    Thanks, but why would it suddenly conflict after working fine for about 18 months? What would a dongle do?
    "There is no medicine like hope, no incentive so great, and no tonic so powerful as expectation of something better tomorrow." - Orison Swett Marden
    • esuhl
    • By esuhl 15th Jul 17, 10:50 PM
    • 7,367 Posts
    • 5,223 Thanks
    esuhl
    • #5
    • 15th Jul 17, 10:50 PM
    • #5
    • 15th Jul 17, 10:50 PM
    From another thread:
    I've had a few rare problems with DHCP in the past. (DHCP is a service on your router that allocates IP addresses automatically to the attached devices.)

    I'd try allocating a static IP address to the laptop via the router's interface. If that doesn't help, try setting the IP manually on the laptop's network settings.
    Originally posted by esuhl
    • DavidP24
    • By DavidP24 15th Jul 17, 11:06 PM
    • 1,932 Posts
    • 1,142 Thanks
    DavidP24
    • #6
    • 15th Jul 17, 11:06 PM
    • #6
    • 15th Jul 17, 11:06 PM
    For a few months my laptop has repeatedly dropped the wireless network suddenly. I have multiple devices that use the wifi, and only my laptop has this issue.

    If I click connect again it won't, unless I unplug the router and wait for it to find it again, then it will reconnect. It used to do it once every 4-5 days.

    Now it's doing it constantly. I just ran a report and it's dropped 300 times in three days.

    I've tried uninstalling the wireless driver and reinstalling it, which made no difference.

    The report it really long but it's showing lots of error messages when it disconnects. It's driving me mad, as well as everyone else as I have to keep restarting the router!

    Any ideas really appreciated please? It's a Toshiba Satellite running Windows 10.
    Originally posted by jazabelle
    OK so you have determined it is the 3160 card, the config of that, or the driver, can you just confirm the type of network you are connecting to, Wireless AC, N or what?

    Do you happen to have a wireless printer?

    Now to save you some time, do not keep rebooting router.

    When the connection is dropped, try turning off the hardware Wireless card with the switch on front or if no switch then there will be a FN key and one of function keys to turn it off.

    While it is off Load Task Manager, go to the services tab and sort by Description in descending orfer, look for a service called WLAN autoconfig, right click it and stop the service, then wait 30 seconds and switch the wireless card back on with the switch, then turn the service back on and try to join the network.

    Now the next thing to try is the driver for the 3160 in Device Manager, look at the date of it, see if it was updated lately, maybe try rolling it back and rebooting.

    Let us know how you get on.

    Worst case scenario a new card on eBay is probably under £5 or better one about £11.
    Last edited by DavidP24; 15-07-2017 at 11:09 PM.
    Thanks, don't you just hate people with sigs !
    • jazabelle
    • By jazabelle 15th Jul 17, 11:35 PM
    • 1,686 Posts
    • 4,679 Thanks
    jazabelle
    • #7
    • 15th Jul 17, 11:35 PM
    • #7
    • 15th Jul 17, 11:35 PM
    Thanks everyone. Is this the right driver please?

    http://imgur.com/a/hW3LI

    If so the date of the driver is 22/2/2015. I am just updating it now to see if that helps!
    "There is no medicine like hope, no incentive so great, and no tonic so powerful as expectation of something better tomorrow." - Orison Swett Marden
    • GunJack
    • By GunJack 16th Jul 17, 7:21 AM
    • 9,600 Posts
    • 7,163 Thanks
    GunJack
    • #8
    • 16th Jul 17, 7:21 AM
    • #8
    • 16th Jul 17, 7:21 AM
    According to Intel's site, there's version 19.70.0 dated 11-7-17 out for W10...
    ......Gettin' There, Wherever There is......
    • buglawton
    • By buglawton 16th Jul 17, 7:38 AM
    • 6,796 Posts
    • 2,999 Thanks
    buglawton
    • #9
    • 16th Jul 17, 7:38 AM
    • #9
    • 16th Jul 17, 7:38 AM
    Try ipconfig /renew
    http://www.tp-link.com/us/faq-840.html

    If it works it points to an IP address allocation issue

    I used to have mysterious disconnection issues and IP address conflicts just with certain devices on an old Netgear router that went away with a new high performance router.
    • DavidP24
    • By DavidP24 16th Jul 17, 10:12 AM
    • 1,932 Posts
    • 1,142 Thanks
    DavidP24
    Thanks everyone. Is this the right driver please?

    http://imgur.com/a/hW3LI

    If so the date of the driver is 22/2/2015. I am just updating it now to see if that helps!
    Originally posted by jazabelle
    I would check first if it has ALREADY been updated to the version it is using and try to rollback to what was working before.

    This is version I am using which is reasonable stable



    BTW if you right click your image at IMGUR and copy the image address/location you can use the picture icon when you post to MSE to get pic embedded like above.
    Thanks, don't you just hate people with sigs !
    • jazabelle
    • By jazabelle 16th Jul 17, 3:33 PM
    • 1,686 Posts
    • 4,679 Thanks
    jazabelle
    Thanks everyone.

    David - I tried that first with the photos and it just gave an error message for some reason.

    Anyway, I actually updated the driver before I saw you mentioned rolling back. However since I've updated so far since it hasn't disconnected yet *touch wood*

    So I'm hoping like anything that was the issue!

    If not, I will be back to try the other suggestions, thanks everyone who took the time to answer me.
    "There is no medicine like hope, no incentive so great, and no tonic so powerful as expectation of something better tomorrow." - Orison Swett Marden
    • Strider590
    • By Strider590 16th Jul 17, 9:10 PM
    • 11,290 Posts
    • 6,274 Thanks
    Strider590
    As it's a laptop, the manufacturer may have installed a wireless utility that constantly tries to connect to the strongest signal, so try look at that.

    Some years ago my brothers laptop kept trying to switch between about 15 different WiFi access points at his flat, for that same reason.
    Having the last word isn't the same as being right.......

    "Never confuse education with intelligence"
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