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  • FIRST POST
    • wiseonesomeofthetime
    • By wiseonesomeofthetime 7th Jul 17, 8:55 PM
    • 88Posts
    • 41Thanks
    wiseonesomeofthetime
    MBNA app and TouchID
    • #1
    • 7th Jul 17, 8:55 PM
    MBNA app and TouchID 7th Jul 17 at 8:55 PM
    Does anyone know, or has anyone heard, whether MBNA plan to allow fingerprint access to their banking app instead of username and password please?

    I did ask them direct and got two replies:

    a) we shall transfer your query to the relevant department.

    b) a letter in the post containing the current MBNA credit account agreement, terms and conditions!

    Neither of which addressed my simple Yes or No question.

    Just curious as most of my other banking providers allow it and it speeds up access for quick balance or transaction queries.
Page 1
    • Edi81
    • By Edi81 7th Jul 17, 9:33 PM
    • 274 Posts
    • 161 Thanks
    Edi81
    • #2
    • 7th Jul 17, 9:33 PM
    • #2
    • 7th Jul 17, 9:33 PM
    Can't see it happening in the near future.

    Mbna have just been bought by Lloyds banking group.

    They have agreed to use the same systems etc under licence for the next two years. After that, mbna will Ben moved into Lloyds systems at which point their app will be the same as Lloyds
    and Halifax. Until then I can't see the mbna app being updated.
    • wiseonesomeofthetime
    • By wiseonesomeofthetime 7th Jul 17, 11:07 PM
    • 88 Posts
    • 41 Thanks
    wiseonesomeofthetime
    • #3
    • 7th Jul 17, 11:07 PM
    • #3
    • 7th Jul 17, 11:07 PM
    Sounds plausible to me.

    Thank you
    • theburningcat
    • By theburningcat 8th Jul 17, 11:02 AM
    • 184 Posts
    • 52 Thanks
    theburningcat
    • #4
    • 8th Jul 17, 11:02 AM
    • #4
    • 8th Jul 17, 11:02 AM
    You can get the Lastpass app for Android which will pre-fill passwords with your fingerprint
    • chattychappy
    • By chattychappy 8th Jul 17, 12:18 PM
    • 6,301 Posts
    • 3,298 Thanks
    chattychappy
    • #5
    • 8th Jul 17, 12:18 PM
    • #5
    • 8th Jul 17, 12:18 PM
    Oh why oh why couldn't they have addressed the OP's question?

    Eg:

    1) Yes
    2) No
    3) No plans
    4) Expect an announcement shortly
    5) Unable/unwilling to say
    etc etc
    • wiseonesomeofthetime
    • By wiseonesomeofthetime 8th Jul 17, 12:28 PM
    • 88 Posts
    • 41 Thanks
    wiseonesomeofthetime
    • #6
    • 8th Jul 17, 12:28 PM
    • #6
    • 8th Jul 17, 12:28 PM
    You can get the Lastpass app for Android which will pre-fill passwords with your fingerprint
    Originally posted by theburningcat
    Taking a look at it thanks, however, not a great trustee of third party password managers.

    Trying on non banking sites at the moment.

    Doesn't work on apps though which was my original question to MBNA.
    • SHill
    • By SHill 9th Jul 17, 9:29 AM
    • 135 Posts
    • 58 Thanks
    SHill
    • #7
    • 9th Jul 17, 9:29 AM
    • #7
    • 9th Jul 17, 9:29 AM
    It is possible that your request is not going to asked by the customer service agent.
    They may only deal with enquiries about passwords, account enquiries, payments etc.

    Your question seems technical rather account related.

    MBNA have be become part of Lloyd banking group.

    It's a good questions to ask but you never know what new technology costs to introduce and when & support? It's not just a one person supporting this technology it's would be teams of people.

    They be trailing it currently but found there are difficulties before they launch a good enough app to all its customers.
    • KILL BILL
    • By KILL BILL 9th Jul 17, 11:02 AM
    • 2,084 Posts
    • 1,281 Thanks
    KILL BILL
    • #8
    • 9th Jul 17, 11:02 AM
    • #8
    • 9th Jul 17, 11:02 AM
    its weird because amex , natwest, barclays app on ios use touch id and with natwest and barclays app you can link your credit cards to the app
    • powerful_Rogue
    • By powerful_Rogue 9th Jul 17, 11:05 AM
    • 3,205 Posts
    • 4,677 Thanks
    powerful_Rogue
    • #9
    • 9th Jul 17, 11:05 AM
    • #9
    • 9th Jul 17, 11:05 AM
    Can open he MBNA app on my Samsung S8 with fingerprint.
    • Anthorn
    • By Anthorn 9th Jul 17, 11:16 AM
    • 3,101 Posts
    • 798 Thanks
    Anthorn
    On iPhone 7, iOS 10.3 the MBNA app is no different from the web site: Log in with Username and Password.
    • wiseonesomeofthetime
    • By wiseonesomeofthetime 9th Jul 17, 5:14 PM
    • 88 Posts
    • 41 Thanks
    wiseonesomeofthetime
    Can open he MBNA app on my Samsung S8 with fingerprint.
    Originally posted by powerful_Rogue
    Which version are you running?

    I have Samsung S7 and MBNA app v 2.1.12

    Is there something in Settings that I have missed?
    Last edited by wiseonesomeofthetime; 09-07-2017 at 5:15 PM. Reason: Additional question
    • powerful_Rogue
    • By powerful_Rogue 9th Jul 17, 9:42 PM
    • 3,205 Posts
    • 4,677 Thanks
    powerful_Rogue
    Which version are you running?

    I have Samsung S7 and MBNA app v 2.1.12

    Is there something in Settings that I have missed?
    Originally posted by wiseonesomeofthetime
    Ah apologies, it wasn't the MBNA app I could open with fingerprint, just gone and double checked.

    Wish all places could jump on board with this, makes it so much easier!
    • wiseonesomeofthetime
    • By wiseonesomeofthetime 10th Jul 17, 10:51 PM
    • 88 Posts
    • 41 Thanks
    wiseonesomeofthetime
    Tonight I received an official response from MBMA.

    "Thank you for your message. The MBNA App does not currently have Touch ID however, we are always looking at ways to improve the App and your feedback is appreciated."

    Just for everyone's info, and thank you to those who contributed to the thread.
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