Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • waningsleep
    • By waningsleep 20th Mar 17, 2:30 PM
    • 32Posts
    • 7Thanks
    waningsleep
    EE Miselling
    • #1
    • 20th Mar 17, 2:30 PM
    EE Miselling 20th Mar 17 at 2:30 PM
    An elderly friend who uses her mobile pnone for mainly protection purposes and even according to EE own records uses about 5 pounds a month on PAYGO when for a 10pound topup on Sat.and came out with a written contract
    for 12 months at 9.99.I rang the manager who would not even give his name or discuss this action I rang Head Office who informed that because she fell for it in store then she could not cancel for 12 months but if she had used on line facilites ,of which she had no access to or understanding then she could give I think 30 days notice.What a way to treat the most vunerable in our society.EE yes EE should be ashamedChange you rules,
Page 1
    • powerful_Rogue
    • By powerful_Rogue 20th Mar 17, 2:37 PM
    • 2,979 Posts
    • 4,323 Thanks
    powerful_Rogue
    • #2
    • 20th Mar 17, 2:37 PM
    • #2
    • 20th Mar 17, 2:37 PM
    An elderly friend who uses her mobile pnone for mainly protection purposes and even according to EE own records uses about 5 pounds a month on PAYGO when for a 10pound topup on Sat.and came out with a written contract
    for 12 months at 9.99.I rang the manager who would not even give his name or discuss this action I rang Head Office who informed that because she fell for it in store then she could not cancel for 12 months but if she had used on line facilites ,of which she had no access to or understanding then she could give I think 30 days notice.What a way to treat the most vunerable in our society.EE yes EE should be ashamedChange you rules,
    Originally posted by waningsleep
    What does your friend say about this?

    Elderly does not automatically make someone vulnerable.

    Of course EE won't discuss this with you - Data Protection.
    • RoonilWazlib
    • By RoonilWazlib 20th Mar 17, 3:03 PM
    • 116 Posts
    • 76 Thanks
    RoonilWazlib
    • #3
    • 20th Mar 17, 3:03 PM
    • #3
    • 20th Mar 17, 3:03 PM
    "because she FELL for it in store"


    goodness!
    • wealdroam
    • By wealdroam 20th Mar 17, 3:12 PM
    • 18,387 Posts
    • 15,263 Thanks
    wealdroam
    • #4
    • 20th Mar 17, 3:12 PM
    • #4
    • 20th Mar 17, 3:12 PM
    Waningsleep, is there a consumer rights issue you would like help with?

    Perhaps you should ask a Board Guide to move this thread to the Praise, Vent & Warnings board.
    • Oakdene
    • By Oakdene 20th Mar 17, 3:14 PM
    • 1,020 Posts
    • 1,790 Thanks
    Oakdene
    • #5
    • 20th Mar 17, 3:14 PM
    • #5
    • 20th Mar 17, 3:14 PM
    "because she FELL for it in store"


    goodness!
    Originally posted by RoonilWazlib
    She fell for what? An offer of a product/service which she was accepted?
    • esuhl
    • By esuhl 20th Mar 17, 3:25 PM
    • 7,299 Posts
    • 5,190 Thanks
    esuhl
    • #6
    • 20th Mar 17, 3:25 PM
    • #6
    • 20th Mar 17, 3:25 PM
    If she's too old to understand how bills work, maybe someone should apply for a lasting power of attorney so they can make financial decisions for her?
    • DoaM
    • By DoaM 20th Mar 17, 3:44 PM
    • 2,449 Posts
    • 2,466 Thanks
    DoaM
    • #7
    • 20th Mar 17, 3:44 PM
    • #7
    • 20th Mar 17, 3:44 PM
    She "fell" for a salesperson's spiel, where said salesperson didn't take into account the needs of an obviously elderly and easily-confused (with technology/options) consumer and foisted on her what was best for the salesperson not the consumer.

    Granted she entered the agreement seemingly willingly, but I also believe she was "taken advantage of".

    OP - this sounds like a good story for the local papers, Facebook groups, EE's Facebook and Twitter pages etc. A bit of local and social media pressure will probably get this reversed.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • DCFC79
    • By DCFC79 20th Mar 17, 3:55 PM
    • 29,358 Posts
    • 18,562 Thanks
    DCFC79
    • #8
    • 20th Mar 17, 3:55 PM
    • #8
    • 20th Mar 17, 3:55 PM
    She fell for what? An offer of a product/service which she was accepted?
    Originally posted by Oakdene
    The person in question got hood winked/tricked into signing up for a contract that is double the amount she spends on payg.
    Je Suis Charlie
    • Fosterdog
    • By Fosterdog 20th Mar 17, 4:08 PM
    • 2,924 Posts
    • 5,048 Thanks
    Fosterdog
    • #9
    • 20th Mar 17, 4:08 PM
    • #9
    • 20th Mar 17, 4:08 PM
    £5 a month just to have a phone for protection seems like an awful lot, my dad has a mobile for emergencies for when he is out (due to a medical condition) and doesn't even use £5 a year. It has a £5 top up on it that we check the balance on ever so often just to make sure it hasn't expired but as it is just for emergencies and there have been no emergencies it has not been used.

    Does she really just use it for "protection" or is she just a very light user, more like my mum who sends the odd text and rings home now and again when she is out (to check on said ill father) maybe calls me if she is in a shop and sees something she thinks I may like, rings places if she is running late/delayed by public transport.

    If the former I'd find it very strange that she would need £5 a month and can't see why she would sign up for a £9.99 a month contract that she doesn't need. If the scenario is more like the latter then the salesman probably smooth talked her with no longer needing to go in to purchase top ups so more convienient, no longer needs to worry about running out of credit and possibly even instead of being economical with its use because it was PAYG explained that she would have much higher limits for her texts and calls way above what she would ever need so no longer needs to worry whether she has the credit to make a call she may otherwise reconsider making. It's probably more a case of it sounded really good in the shop but now she is not so sure and has changed her mind.

    Being elderly doesn't mean she didn't understand what she was signing up for, it could even be argued that she has much more life experience on how these things work than someone younger. Maybe it should just be put down as a lesson learned, it will cost her £60 over the course of the year then she can cancel and not sign up for contracts without more research in the future.
    • takman
    • By takman 20th Mar 17, 4:15 PM
    • 2,279 Posts
    • 1,894 Thanks
    takman
    Is your friend actually unhappy with the contract and wanting to cancel or are you the one who says she should be unhappy?


    If she only currently uses her mobile for protections purposes then she must use her house phone for all her calls?. If that is the case then she might actually save money by paying £10 a month for a mobile contract and use that instead of her house phone, especially if she regualrly rings mobile numbers.


    You also say she has no online access so if she is paying line rental she could get rid of her house phone completely and just use the mobile for all her calls.
    • DoaM
    • By DoaM 20th Mar 17, 4:17 PM
    • 2,449 Posts
    • 2,466 Thanks
    DoaM
    giffgaff airtime never times out. As long as you make a chargeable action (e.g. send a text) once every 3 months then the SIM remains active. There may be other providers who don't even require that for the SIM to remain active.

    But takman raises a very good point above. Who is it that's upset about this? You or your friend?
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • RoonilWazlib
    • By RoonilWazlib 21st Mar 17, 10:21 AM
    • 116 Posts
    • 76 Thanks
    RoonilWazlib
    My post was tongue in cheek.

    The OP used the wording that head office suggested the person 'fell' for it.

    I suspect head office didn't use those words, and the OP was paraphrasing, but it amused me.

    • neilmcl
    • By neilmcl 21st Mar 17, 12:20 PM
    • 9,565 Posts
    • 6,570 Thanks
    neilmcl
    So just how old is your "elderly" friend?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,892Posts Today

9,417Users online

Martin's Twitter
  • RT @Emloy93: @MartinSLewis I did this! It 100% works ????????

  • RT @Photo_Pete: @MartinSLewis Thanks Martin, I'll renew mine before my 24th in September!

  • Tell any 23 yr olds... you're allowed to buy a 3 year 16-25 railcard the day before your 24th birthday then it's valid until ur almost 27 RT

  • Follow Martin