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Do you know your consumer rights and how to use them?
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Former_MSE_Wendy
Posts: 929 Forumite
The consumer laws in the UK are being updated over the next few years and a new set of rights - currently known as the Consumer Rights Bill - are on their way.
Before the changes can become law MPs on the Public Select Committee need to debate the changes and these MPs want to know what you think.
What does the Consumer Rights Bill include?
You can read more about the bill on parliament.uk but in a nutshell it aims to:
* Enhance consumer rights and makes them easier to understand.
* Allow consumers to get some money back after one failed repair of faulty goods (or one faulty replacement).
* Demand that substandard services are redone or failing that get a price reduction.
* Gives a set 30 day time period to return faulty goods and get a full refund.
* Challenge terms and conditions which aren’t fair or are hidden in the small-print.
* Get a repair or a replacement of faulty digital content such as film and music downloads, online games and e-books.
* Streamline overlapping and complicated areas from eight pieces of legislation into one consumer law.
Tell parliament what you think
You can share any thoughts on your consumer rights below but we're particularly looking for views on the following...
If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Before the changes can become law MPs on the Public Select Committee need to debate the changes and these MPs want to know what you think.
What does the Consumer Rights Bill include?
You can read more about the bill on parliament.uk but in a nutshell it aims to:
* Enhance consumer rights and makes them easier to understand.
* Allow consumers to get some money back after one failed repair of faulty goods (or one faulty replacement).
* Demand that substandard services are redone or failing that get a price reduction.
* Gives a set 30 day time period to return faulty goods and get a full refund.
* Challenge terms and conditions which aren’t fair or are hidden in the small-print.
* Get a repair or a replacement of faulty digital content such as film and music downloads, online games and e-books.
* Streamline overlapping and complicated areas from eight pieces of legislation into one consumer law.
Tell parliament what you think
You can share any thoughts on your consumer rights below but we're particularly looking for views on the following...
Would you like to see more information on your rights at a till or at the time of purchase?
Would you like easier and quicker ways to complain so you don't need to go to court?
(See what Martin told the committee (4.46) or read the MSE News story for more info.)Would you like easier and quicker ways to complain so you don't need to go to court?
If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Comments
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Yes it does need more clarity.
At the moment most shop staff don't appear to know the statutory rights rules, only knowing their own shops policies on general return periods.
bit concerned about the reference to 30 days to return faulty goods. At the moment the law is can return within a reasonable period if not fit for purpose. Will this just confuse matters further?
Do agree with the recommendation that faulty goods are replaced after 1 failed repair or replacement. In one case a shop insisted on continuing to replace a faulty watch with others with the same fault, but the guarantee ran from the date of the original purchase (so basically after 1 year, I couldn't expect a watch to continue to work!!!)0 -
These days there are a huge number of subscriptions and services you can easily sign up for online 24/7, often with free trials, such as newspapers, music streaming, movie libraries, credit monitoring, phones, food boxes, etc, etc.
More often than not these services have advanced websites that allow you to sign up whenever you like, but when it comes to cancelling they require you to call a phone number during office hours and wait in a queue.
To be fair to consumers I believe that there should be a requirement for all such services to offer cancelation through the same communication channels they offer sign ups. So if you can sign up online it should be required that you can also cancel online.
This would end the current situation where companies make it as easy as possible to sign up, but as difficult as possible to cancel.0 -
What a excellent first post to this forum.
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I've sent my email stating I want companies to be made to give refunds for up to 6 months as currently a lot of companies sell rubbish and then quote the 29 day or 30 day rule and refuse.
They are making £millions out of ripping us all off and I want that stopped.
I also want to see compensation paid to people who have to take matters to court with these dodgy companies - I had to wait over a year to get a refund for a bed that I bought on Amazon.
I want to see Amazon made to pay tax in the UK - they're making £billions and should be made to pay tax on any profit made in the UK and I want places like Amazon made to give refunds back for goods that are faulty as currently they only have a 30 day money back rule which is useless. They are making money and leaving a lot of people out of pocket - if you buy something from them they should be liable but they refuse to refund you after 30 days - that is not acceptable.
These companies get away with it but I want the law changed to protect us - the consumer who is left out of pocket time and time again by these multi - billionaire companies who get away with it. The law must be changed to protect the poor who work for peanuts and are ripped off every time they try to save money by getting something online to find out it's rubbish and they can't get their money back.0 -
Martin after watching you I just had to comment on your jacket - that velvet collar really reminded me of "Del boy"!! lol0
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To be fair to consumers I believe that there should be a requirement for all such services to offer cancelation through the same communication channels they offer sign ups. So if you can sign up online it should be required that you can also cancel online.
This is an excellent point Welcome to the forums! If my post helped you in anyway, please hit the "Thanks" button! Please note any advice I give is followed at your own risk!0 -
So you are not happy that they have upto 30days to refund you that your suggestion is to give them 6 months?happyinflorida wrote: »I've sent my email stating I want companies to be made to give refunds for up to 6 months as currently a lot of companies sell rubbish and then quote the 29 day or 30 day rule and refuse.
They are making £millions out of ripping us all off and I want that stopped.
I also want to see compensation paid to people who have to take matters to court with these dodgy companies - I had to wait over a year to get a refund for a bed that I bought on Amazon.
I want to see Amazon made to pay tax in the UK - they're making £billions and should be made to pay tax on any profit made in the UK and I want places like Amazon made to give refunds back for goods that are faulty as currently they only have a 30 day money back rule which is useless. They are making money and leaving a lot of people out of pocket - if you buy something from them they should be liable but they refuse to refund you after 30 days - that is not acceptable.
These companies get away with it but I want the law changed to protect us - the consumer who is left out of pocket time and time again by these multi - billionaire companies who get away with it. The law must be changed to protect the poor who work for peanuts and are ripped off every time they try to save money by getting something online to find out it's rubbish and they can't get their money back.0 -
So you are not happy that they have upto 30days to refund you that your suggestion is to give them 6 months?
I don't agree with this. The Sale of Goods act covers poor quality items. 6 months to return anything would end up on increased prices across the board to cover the cost of all the stock bought back just because it was unwanted because people would take advantage of this.0 -
I'm not sure whether this could be incorporated but it's a consumer rights issue and one very dear to my heart.
At present the rules regarding labelling vegetarian and vegan products are pretty lax. Basically everyone does as they darned well please. Indeed, there is one supermarket where the packaging on some of their products says one thing while their up to date vegan list says another - which are you to believe? Other supermarkets (hello, Asda) don't even bother making the attempt. They label the vegetarian items but not which of those are also vegan. If the Co-op and Tesco can do it why can't they all?
What I would like to see is obligatory and clear labelling of all groceries, toiletries, make-up and household products. The label should state whether the item is vegan or vegetarian and, in the case of toiletries, make-up and household products, whether it meets BUAV's criteria for cruelty-free (indicated by the 'leaping bunny' logo). Maybe they could add a health warning on the meat and dairy products too in the same way they do cigarettes (just a thought!)0 -
[]To be fair to consumers I believe that there should be a requirement for all such services to offer cancelation through the same communication channels they offer sign ups. So if you can sign up online it should be required that you can also cancel online.
This would end the current situation where companies make it as easy as possible to sign up, but as difficult as possible to cancel.
Especially including 'phone lines: if the signup is via a freephone line, the cancellation should be ditto; if an 01/02/03 line, ditto - and with financial penalties if the waiting time is longer on the cancellation line (OK, with maybe up to 45 seconds' leeway).0
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