Plusnet has taken over 24Talk

PlusNet took over YourCalls this month. I got an email from them two weeks ago telling me that they were going to take £43.48 from my bank account. I phoned and pointed out that this was clearly a mistake (my average bill is £25). A guy told me that indeed it was a mistake, and that PlusNet were aware of the problem of people being billed both for their 'Plan' AND phone charges - "Problem ID77920". I was told not to worry and it would be dealt with. Well, despite that, today they withdrew £43.48 from my account. I spent 1 hour and 14 minutes trying to get someone to understand that the bill is incorrect. He just repeated the same thing over and over, and kept going away to check with someone else. He also couldn't explain what items on the invoice meant. The billing period is also six weeks from 01/10/13 to 09/12/13 - not monthly, like YourCalls, and the billing items are partially dated (so as to completely confuse). I told him that YourCalls had already billed me for October - even though PlusNet are doing the same thing, all to no avail. Twice I asked to talk to a manager, but I was told there were none. Twice I asked for a manager to call me. I then got an email to say someone had tried, but I am not allowed to reply to the email! Needless to say that this evening I have switched to another landline company (Post Office, for just £13.25 a month!). But I will be contacting Ofcom tomorrow! PlusNet are obviously one of those disaster companies - "We'll Do You Proud" indeed, more like "We'll Do You".

vm2pensioner. Thanks for that, but the 'contract' I have taken out is unique - there isn't one! So if it turns out to be bad I can just go with someone else with no penalty. It should be that way anyway - the government shouldn't allow binding contracts until you've tried them for 3 months.