Tell the new regulator what you think about financial services in the UK

Almost 18 months ago my mother arranged to take all her shares into the Dorchester branch of Nat West and asked Simon …… to organise them into a portfolio so she could sell them !She did not receive a receipt for them as this was done on a friendly basis having !banked with Nat west and this branch for over 30 years

Having heard nothing since then,in DECEMBER,approx two months ago, she made an appointment to see the manager. I !accompanied her(her son)
We arrived at the set appointment time to be told the manager was off sick.

The young woman apologised and said she would look to see if any information had been left.

It had not nor could she find any folder containing my mothers shares

The woman said if we had other shopping to do ,she would look in their vaults to see if she could find them
We returned an hour later to be told she could not find anything.

After much discussion about simon and his dealings with friendly old ladies on an ad hoc basis we agreed that as my mother was still receiving interest on the shares they hadn't been sold only lost…

The woman said she would contact simon … who had now left the branch, and be in touch with my mother We are still waiting for any correspondence from Nat West Dorchester branch as to the whereabouts of her shares

My mother is now considering moving in the next twelve months and wants to sell her shares to !help finance this move

My mother would normally have used Nat West to sell her shares etc . However she now has no physical paper work ,certificates or receipts to carry out any sale.

This whole affair has caused my mother considerable stress. The shares although in her name have been passed down form her husband ,my father, who had a much greater understanding of stocks and shares

If new share certificates have to be obtained >as it looks likely<who will foot the bill !Should she seek compensation reimbursement for costs from Nat West Dorchester Branch

Finally can you suggest a party who will prove more reliable than Nat west to sell her shares.

update 3 April 2013

This has now all been passed to nat west complaints department. My mother has now been told she has to get new certificates etc and some reimbursement may be available !!

What do others think ? Should she have to do this at 89 years old when the shares and Certs were held and lost by nat west