IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
First Great Western
Reply
Views: 804
Thread Tools Search this Thread Display Modes
# 1
InvernessIron
Old 24-02-2013, 3:29 PM
MoneySaving Convert
 
Join Date: Oct 2008
Posts: 33
Default First Great Western

Afternoon all,

First of all, apologies if this is in the wrong forum, not really sure where it should go.

On the 28th of January, I was meant to be travelling from Dorchester to Bristol to catch a flight back up to Inverness. Got to the station 10 minutes before the train was scheduled to leave, few other people there too. After about 15 minutes got a bit concerned and asked the others if they were waiting for the same train which they were. We waited another 10 minutes before phoning FGW, we got through to a lady who said the service had been cancelled and unfortunately that was all she knew.

I had already paid for my train ticket 13, and had to make the flight due to working later that day. I had to fork out for a taxi which cost over 100. I have the receipt for this.

I then emailed FGW when I got home, had the usual automated response. Waited 5 working days and emailed again, again getting the same response. I then decided to tweet them publicly and got a reply saying they apologised for the for the delay.

I am still awaiting an email from them confirming if I can be refunded for the above, now as it is almost a month later I am wondering is there somewhere else I can go to make a complaint?

Thanks
InvernessIron is offline
Reply With Quote Report Post
# 2
thelawnet
Old 24-02-2013, 3:45 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Aug 2004
Posts: 2,333
Default

Two hours between trains there is it?

I don't think they are liable for the taxi fare, only for the ticket cost unfortunately.
thelawnet is offline
Reply With Quote Report Post
# 3
InvernessIron
Old 24-02-2013, 3:54 PM
MoneySaving Convert
 
Join Date: Oct 2008
Posts: 33
Default

Yeah roughly that.

Not so bothered about that, more the lack of feedback I have received.
InvernessIron is offline
Reply With Quote Report Post
# 4
macman
Old 24-02-2013, 4:06 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2006
Posts: 34,031
Default

You need to fill in and submit the refund form in order to get your ticket cost reimbursed.
No free lunch, and no free laptop
macman is offline
Reply With Quote Report Post
# 5
dzug1
Old 24-02-2013, 4:10 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: May 2008
Posts: 12,155
Default

Did you actually ask for delay repay or just make a general complaint? Have you sent them the ticket?

http://www.firstgreatwestern.co.uk/~...0313451001.pdf
dzug1 is offline
Reply With Quote Report Post
# 6
geordie_taxi
Old 24-02-2013, 8:01 PM
MoneySaving Stalwart
 
Join Date: Sep 2010
Location: NE
Posts: 432
Default

send this bloke an email and see what happens. do the usual stating how disappointed u r with the service u received from fail great western both their train service been cancelled and the lack of a descent reply from their customer services dept/twitter

attach photocopies of ur rail tickets/air tickets and taxi fare and see wot happens.

CEO's PA will pay u compo to go away and stop bothering them unlike their customer services dept who will mumble rubbish and fob u off hoping u go away.

Mark.Hopwood@firstgroup.com
geordie_taxi is offline
Reply With Quote Report Post
Reply

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 2:01 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 23 April 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile
  • Thank you to my very high powered 'runner' @Marthakearney who kindly helped me escape from BBC Broadcasting House when the lifts were full.
  • So if you've got questions about CPP or travel money - I'm taking them now on @bbc5live - so do tweet us them
  • RT @bbc5live: Want to get the most out of your holiday money? Of course you do! @MartinSLewis is taking Qs on travel money on Consumer Team?

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL MUSIC! 87
  • VARIOUS ARTISTSFROZEN (ORIGINAL MOTION PICTURE SOUNDTRACK)
  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL 21ST CENTURY

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.