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  • FIRST POST
    InvernessIron
    First Great Western
    • #1
    • 24th Feb 13, 3:29 PM
    First Great Western 24th Feb 13 at 3:29 PM
    Afternoon all,

    First of all, apologies if this is in the wrong forum, not really sure where it should go.

    On the 28th of January, I was meant to be travelling from Dorchester to Bristol to catch a flight back up to Inverness. Got to the station 10 minutes before the train was scheduled to leave, few other people there too. After about 15 minutes got a bit concerned and asked the others if they were waiting for the same train which they were. We waited another 10 minutes before phoning FGW, we got through to a lady who said the service had been cancelled and unfortunately that was all she knew.

    I had already paid for my train ticket 13, and had to make the flight due to working later that day. I had to fork out for a taxi which cost over 100. I have the receipt for this.

    I then emailed FGW when I got home, had the usual automated response. Waited 5 working days and emailed again, again getting the same response. I then decided to tweet them publicly and got a reply saying they apologised for the for the delay.

    I am still awaiting an email from them confirming if I can be refunded for the above, now as it is almost a month later I am wondering is there somewhere else I can go to make a complaint?

    Thanks
Page 1
    • thelawnet
    • By thelawnet 24th Feb 13, 3:45 PM
    • 2,411 Posts
    • 1,682 Thanks
    thelawnet
    • #2
    • 24th Feb 13, 3:45 PM
    • #2
    • 24th Feb 13, 3:45 PM
    Two hours between trains there is it?

    I don't think they are liable for the taxi fare, only for the ticket cost unfortunately.
  • InvernessIron
    • #3
    • 24th Feb 13, 3:54 PM
    • #3
    • 24th Feb 13, 3:54 PM
    Yeah roughly that.

    Not so bothered about that, more the lack of feedback I have received.
    • macman
    • By macman 24th Feb 13, 4:06 PM
    • 40,038 Posts
    • 16,202 Thanks
    macman
    • #4
    • 24th Feb 13, 4:06 PM
    • #4
    • 24th Feb 13, 4:06 PM
    You need to fill in and submit the refund form in order to get your ticket cost reimbursed.
    No free lunch, and no free laptop
    • dzug1
    • By dzug1 24th Feb 13, 4:10 PM
    • 13,366 Posts
    • 6,123 Thanks
    dzug1
    • #5
    • 24th Feb 13, 4:10 PM
    • #5
    • 24th Feb 13, 4:10 PM
    Did you actually ask for delay repay or just make a general complaint? Have you sent them the ticket?

    http://www.firstgreatwestern.co.uk/~/media/PDF/About%20us/Compensation20for20Delays2020April2020062031345100 1.pdf
  • geordie_taxi
    • #6
    • 24th Feb 13, 8:01 PM
    • #6
    • 24th Feb 13, 8:01 PM
    send this bloke an email and see what happens. do the usual stating how disappointed u r with the service u received from fail great western both their train service been cancelled and the lack of a descent reply from their customer services dept/twitter

    attach photocopies of ur rail tickets/air tickets and taxi fare and see wot happens.

    CEO's PA will pay u compo to go away and stop bothering them unlike their customer services dept who will mumble rubbish and fob u off hoping u go away.

    Mark.Hopwood@firstgroup.com
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