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First Great Western
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# 1
Old 24-02-2013, 3:29 PM
MoneySaving Convert
Join Date: Oct 2008
Posts: 33
Default First Great Western

Afternoon all,

First of all, apologies if this is in the wrong forum, not really sure where it should go.

On the 28th of January, I was meant to be travelling from Dorchester to Bristol to catch a flight back up to Inverness. Got to the station 10 minutes before the train was scheduled to leave, few other people there too. After about 15 minutes got a bit concerned and asked the others if they were waiting for the same train which they were. We waited another 10 minutes before phoning FGW, we got through to a lady who said the service had been cancelled and unfortunately that was all she knew.

I had already paid for my train ticket 13, and had to make the flight due to working later that day. I had to fork out for a taxi which cost over 100. I have the receipt for this.

I then emailed FGW when I got home, had the usual automated response. Waited 5 working days and emailed again, again getting the same response. I then decided to tweet them publicly and got a reply saying they apologised for the for the delay.

I am still awaiting an email from them confirming if I can be refunded for the above, now as it is almost a month later I am wondering is there somewhere else I can go to make a complaint?

InvernessIron is offline
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# 2
Old 24-02-2013, 3:45 PM
Fantastically Fervent MoneySaving Super Fan
Join Date: Aug 2004
Posts: 2,357

Two hours between trains there is it?

I don't think they are liable for the taxi fare, only for the ticket cost unfortunately.
thelawnet is offline
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# 3
Old 24-02-2013, 3:54 PM
MoneySaving Convert
Join Date: Oct 2008
Posts: 33

Yeah roughly that.

Not so bothered about that, more the lack of feedback I have received.
InvernessIron is offline
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# 4
Old 24-02-2013, 4:06 PM
Deliciously Dedicated Diehard MoneySaving Devotee
Join Date: Feb 2006
Posts: 36,472

You need to fill in and submit the refund form in order to get your ticket cost reimbursed.
No free lunch, and no free laptop
macman is offline
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# 5
Old 24-02-2013, 4:10 PM
Deliciously Dedicated Diehard MoneySaving Devotee
Join Date: May 2008
Posts: 13,001

Did you actually ask for delay repay or just make a general complaint? Have you sent them the ticket?
dzug1 is online now
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# 6
Old 24-02-2013, 8:01 PM
MoneySaving Stalwart
Join Date: Sep 2010
Location: NE
Posts: 432

send this bloke an email and see what happens. do the usual stating how disappointed u r with the service u received from fail great western both their train service been cancelled and the lack of a descent reply from their customer services dept/twitter

attach photocopies of ur rail tickets/air tickets and taxi fare and see wot happens.

CEO's PA will pay u compo to go away and stop bothering them unlike their customer services dept who will mumble rubbish and fob u off hoping u go away.
geordie_taxi is offline
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