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    Vision Express "FREE" Eye Test Voucher - scam?!
    • #1
    • 16th Apr 12, 9:45 AM
    Vision Express "FREE" Eye Test Voucher - scam?! 16th Apr 12 at 9:45 AM
    I receive a letter from Vision Express in the post last week and attached was a voucher for 'FREE eye test plus 50 off eyewear'. I carefully checked if there were any T&Cs or smallprint (as it did sound like a very good deal) but there weren't any so I booked an appointment at my local branch.

    I had my eye test and it turns out I did need glasses so I was asked to choose some frames. I chose some 80 ones, keeping in mind my 50 voucher so I only had to pay 30. I was then told to add an extra 81 for my lenses. when i realised how high the price was going to be, I explained to the member of staff serving me that I did not had sufficiant funds in my bank account until my payday later on in the week. I asked if I could pay a deposit now and pay the balance upon collection (I know some other Opticians do this) but I wasn;t allowed to do that. He then told me that because I wasn't purchasing my glasses today, I would now have to pay for my eye test (25!). I reminded him of my 'free eye test' voucher but he refused to let me use it, saying it was invalid if I wasn't buying any eyewear.

    I reluctantly paid the 25 and took my prescription - needless to say I will NOT be going back to a Vision Express store to get my glasses!

    When I returned home I carefully re-read the letter and voucher, checking it didn't say "for terms & conditions please see our website", or something similar. But it DEFINITELY didn't.

    So, is there anything I can do? I have made a complaint on the Vision Express website. I just feel so silly for paying for the eye test, I should have stuck to my guns but it's difficult to do when you're on your own
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