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  • FIRST POST
    davesnapeuk
    0 WOW
    Warning - Tesco 10 meal deal - Check your receipt
    • #1
    • 21st Mar 12, 9:09 PM
    0 WOW
    Warning - Tesco 10 meal deal - Check your receipt 21st Mar 12 at 9:09 PM
    I have just been to my local Tesco in Ruthin and tried to purchase their 10 meal deal. I selected 4 items including a chcken dish, root mash, wine and cheesecake off their respective meal deal labelled shelves. When I got to the checkout the sharp eyed operator noticed that the meal deal discout hadn't been applied.
    After 10 minutes and 3 assistants and customer services being involved it transpired that the root mash was not actually part of the deal and was on the shelf, labelled as part of the deal, incorrectly.
    I wonder how many times over the last 12 months I have been stung by the same fraud by Tesco? I generally buy a meal deal each week as part of my weekly shop and therefore it's not necessarily obvious that the discount hasn't been applied in the scale of my overall bill. I also wonder how many other people have bought the meal deal as part of a larger shop and not had the discount applied and not noticed.
    Surely advertising a meal deal on certain items and then not providing the discount has to be illegal?
Page 1
  • Obukit
    • #2
    • 21st Mar 12, 9:25 PM
    • #2
    • 21st Mar 12, 9:25 PM
    This is the sort of thing many forum members look for - if the checkout operator hadn't noticed take it to customer services and you get double the difference back, which on a meal deal can mean you get it almost for free.

    But yes, you should always check your Tesco receipt, they are by far the worst supermarket for overcharging customers, from wrong prices on the shelf, to checkout operators "accidentally" scanning something twice. I am overcharged at least once a week.
  • Middy
    • #3
    • 21st Mar 12, 9:49 PM
    • #3
    • 21st Mar 12, 9:49 PM
    If I go to Tesco and buy the meal deal, I pay for it separately with a tenner. If there is a problem, it will show up.
    • Owain Moneysaver
    • By Owain Moneysaver 21st Mar 12, 9:57 PM
    • 7,060 Posts
    • 7,343 Thanks
    Owain Moneysaver
    • #4
    • 21st Mar 12, 9:57 PM
    • #4
    • 21st Mar 12, 9:57 PM
    Surely advertising a meal deal on certain items and then not providing the discount has to be illegal?
    Originally posted by davesnapeuk
    Failure to comply with the Price Marking Order 2004 and the Consumer Protection from Unfair Trading Regulations 2008 is a criminal offence. Dudley Council
    Wins and Freebies: ττhραṡτε, τεα-τώεl
  • phillstarr
    • #5
    • 22nd Mar 12, 2:03 PM
    • #5
    • 22nd Mar 12, 2:03 PM
    Salisbury's in westhoughton are murder for putting things that are not on the "deals" on the same shelf and very close to one another. 2 weeks ago i purchased two small Easter eggs, the shelf edge said 2 for 2, when i went through the checkout i looked to see if all "deals" had been applied (as i always do now after being stung a number of times), and low and behold no 2 for 2 on the eggs. i went to customer services and pointed it out, the woman escorted me to the place where all the eggs where and found that the eggs i got 1 was on the deal and 1 was not. they were the only eggs of that size on the shelves and they were side by side. that is just 1 example of many. i really do think it's a case of "BUYER BEWERE".
    A bad days fishing is still better than
    a good day at work
  • Middy
    • #6
    • 22nd Mar 12, 3:22 PM
    • #6
    • 22nd Mar 12, 3:22 PM
    Salisbury's in westhoughton are murder for putting things that are not on the "deals" on the same shelf and very close to one another. 2 weeks ago i purchased two small Easter eggs, the shelf edge said 2 for 2, when i went through the checkout i looked to see if all "deals" had been applied (as i always do now after being stung a number of times), and low and behold no 2 for 2 on the eggs. i went to customer services and pointed it out, the woman escorted me to the place where all the eggs where and found that the eggs i got 1 was on the deal and 1 was not. they were the only eggs of that size on the shelves and they were side by side. that is just 1 example of many. i really do think it's a case of "BUYER BEWERE".
    Originally posted by phillstarr
    I work for Sainsburys and its very annoying when not all of the flavours etc are not part of the promotion. It wastes time for customers and colleagues as having to take the customer to the shelf to show what is on offer, refunding the money and if the product is chilled or frozen, taking it back to the respective area etc. Sainsburys will make more sales if they actually include every flavour in promotions.

    Because some of the flavours etc aren't part of the offer, what happens is the non-offer flavours aren't bought and esp with fresh items, get reduced to silly prices. I remember buying a few NCG soups that weren't part of the promotion for 20p.
    • DCFC79
    • By DCFC79 22nd Mar 12, 4:59 PM
    • 28,735 Posts
    • 18,147 Thanks
    DCFC79
    • #7
    • 22nd Mar 12, 4:59 PM
    • #7
    • 22nd Mar 12, 4:59 PM
    We got the meal deal the other week from tesco and it went through ok,
    Je Suis Charlie
  • Stephen Leak
    • #8
    • 22nd Mar 12, 6:46 PM
    • #8
    • 22nd Mar 12, 6:46 PM
    You do have to watch this kind of offer like a hawk, but it's all part of the game and not worth getting your blood pressure up about.

    ASDA's 3 for 10 wine offer is my favourite. If the stock of a particular wine is running out, it's usually knocked down to 3.00 a bottle to clear the shelf space. Fair enough. But, if, like me, you come along and pick up two bottles when the tills have been updated but the labels haven't (the right way around, for a price reduction). Unfortunately, I then bought a third bottle in the offer, and got (quite rightly) charged the full price for the third bottle. I think that makes sense.

    However, the excellent young customer service people sorted it all out with smiles all around. They refunded me the full price bottle, and then I scuttled off and bought three more!
    Last edited by Stephen Leak; 22-03-2012 at 7:02 PM.
    • zippydooda
    • By zippydooda 22nd Mar 12, 10:00 PM
    • 13,672 Posts
    • 218,820 Thanks
    zippydooda
    • #9
    • 22nd Mar 12, 10:00 PM
    • #9
    • 22nd Mar 12, 10:00 PM
    We got the meal deal the other week from tesco and it went through ok,
    Originally posted by DCFC79
    the deal on now only started yesterday. hth
    It is great news about zippy. God can you imagine him as a granddad... 'If Carlsberg done Grandfathers.... he would be Zippy'.
    Originally posted by Sunshinemummy
    baby boy 14/10/15 6lb 12oz
  • ~Chameleon~
    Slightly off-topic but last week I got caught out by Tesco when buying two packs of meat (lamb & beef mince) on a 2 for 6 offer. Noticed the discount hadn't been taken off on receipt but when I queried it was told that they were from separate deals despite both having identical 2 for 6 stickers on them and on the same shelf!!
    You can please some of the people some of the time, all of the people some of the time, some of the people all of the time, but you can never please all of the people all of the time.
  • Stephen Leak
    Shelf prices and prices per unit are covered by the Weights & Measures Act 1985, Price Marking Order 2004. Contravention is a criminal offence, and it's enforced by Trading Standards.

    http://www.legislation.gov.uk/uksi/2004/102/introduction/made
    • DCFC79
    • By DCFC79 23rd Mar 12, 7:45 AM
    • 28,735 Posts
    • 18,147 Thanks
    DCFC79
    the deal on now only started yesterday. hth
    Originally posted by zippydooda
    There was 1 on for mothers day, i wasnt aware there was another 1 on at tesco.
    Je Suis Charlie
    • cagsd
    • By cagsd 23rd Mar 12, 8:05 AM
    • 5,505 Posts
    • 131,494 Thanks
    cagsd
    There was 1 on for mothers day, i wasnt aware there was another 1 on at tesco.
    Originally posted by DCFC79
    AFAIK there is nearly always two meal deals running at Tesco, one is the "finest" / dine in for 10 style one which the OP is referring to, the other is the "family meal" one. I don't think I've ever not seen one of these offers running, if not both, for about the past 2 years!! They do change what's included though.
  • Middy
    AFAIK there is nearly always two meal deals running at Tesco, one is the "finest" / dine in for 10 style one which the OP is referring to, the other is the "family meal" one. I don't think I've ever not seen one of these offers running, if not both, for about the past 2 years!! They do change what's included though.
    Originally posted by cagsd

    I had 3 Finest meal deals this year already. The family one when I looked in the section last time was a choice of a large lasagne/pasta bake. The sides were either garlic bread or salad. The pudding was a large trifle, tiramisu or some fruit flan - 7.
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