Main site > MoneySavingExpert.com Forums > Household & Travel > Techie Stuff > Pc World Performance Agreement (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Pc World Performance Agreement
Closed Thread
Views: 2,848
Thread Tools Search this Thread Display Modes
# 1
BrotherSmithWork
Old 30-01-2007, 9:36 AM
MoneySaving Newbie
 
Join Date: Jan 2007
Location: Brighton, East Sussex
Posts: 2
Unhappy Pc World Performance Agreement

When I bought my Advent PC in July 2004 I puchased a five years Performance Agreement for 239. I have used the Agreement for free in-store health checks (good) In the last few months I have had major problems with the PC - it keeps crashing and a Blue Screen appears with error messages. I call the Performance Agreement 0870 helpline to ask for an engineer to visit to repair it. I am always told that I have to reset the computer (and lose all my data) before they will consider my request. I dont want to do this as I dont want to lose all my data. When I say this I am told "data is not our responsibility". I have now reached a brick wall - the Performance Agreement complaints section were hopeless. I cant afford to pay for an engineer.

Has anyone else had similar problems with their PC World Performance Agreement? If so what did you do?

Help! Any suggestions welcome!

Thanks
BrotherSmithWork is offline
Report Post
# 2
wolfman
Old 30-01-2007, 10:03 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jul 2004
Location: London
Posts: 3,161
Default

Backup all your data (which you should be doing anyway), and then ask them what to do.

That way if anything goes wrong your data is safe. Phone them up and ask for the exact steps of what needs to be done before they'll send someone out.

What do they mean by "reset your computer" and are you expected to do this? How do you go about doing it etc...
"Boonowa tweepi, ha, ha."
wolfman is offline
Report Post
The Following User Says Thank You to wolfman For This Useful Post: Show me >>
# 3
MadCowMan
Old 30-01-2007, 10:09 AM
MoneySaving Stalwart
 
Join Date: Nov 2006
Location: Milton Keynes
Posts: 334
Default

I imagine which ever Knuckle dragger PC world send over will use the Recovery Disc supplied with your machine

If you need to back data up - you'll need something like a WinPE disc and a removable USB drive ( if your machine no longer boots into windows )

I hate to say it , but I'm sure that £250 could have been better spent, having seen 1st hand what a PC world 'health check' is.

It might help if you put your location ? perhaps a local MSE'er might be able to help out.
MadCowMan is offline
Report Post
The Following User Says Thank You to MadCowMan For This Useful Post: Show me >>
# 4
millwalll
Old 30-01-2007, 10:21 AM
Serious MoneySaving Fan
 
Join Date: Mar 2006
Posts: 863
Default

yeah i agree £250 could been better spent i would back all my data up and use recovery disk that you get with computer i dont know if you pay pc world a month or a one off fee but it should be down to them them to sort it out if that what your paying for
millwalll is offline
Report Post
The Following User Says Thank You to millwalll For This Useful Post: Show me >>
# 5
superscaper
Old 30-01-2007, 10:29 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jul 2006
Posts: 12,634
Default

I think you'd be hard pressed to find anyone who would take "responsibility" for your data. As with the other posters, why aren't you backing up already? Just a simple hard drive failure (which is out of everyone's hands) and you'll have lost all your data anyway.
superscaper is offline
Report Post
The Following User Says Thank You to superscaper For This Useful Post: Show me >>
# 6
BrotherSmithWork
Old 30-01-2007, 11:10 AM
MoneySaving Newbie
 
Join Date: Jan 2007
Location: Brighton, East Sussex
Posts: 2
Default Thanks but sorry to be thick!

Thanks for the tips - appreciated.

Sorry to be thick - but can I have some more advice on backing data up. I bought some USB memory sticks but they arent big enough to put all my data on. Also couldnt work out how to back-up Oulook.

Can someone suggest a larger device that will allow me to regularly and easily back up the whole PC.

Regards

Martin
BrotherSmithWork is offline
Report Post
# 7
superscaper
Old 30-01-2007, 11:17 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jul 2006
Posts: 12,634
Default

Do you have a cd or dvd writer? I think they're the best option in terms of a physical backup. In outlook (not sure about outlook express) you can go to file > export to a file> personal folder file > select personal folders and tick include subfolders and save backup to where you want.
superscaper is offline
Report Post
The Following User Says Thank You to superscaper For This Useful Post: Show me >>
# 8
nej
Old 30-01-2007, 11:23 AM
Serious MoneySaving Fan
 
Join Date: Nov 2005
Location: Surrey
Posts: 1,498
Default

A DVD writer would help, and also an external hard-disk.

Backup everything to the external HD, and stuff you really really want to DVD, in case the external one fails as well. And keep copies of the DVD at another location in case of fire.

Sounds a bit OTT, but if you have things like your photos on there, how much are the memories worth?
nej is offline
Report Post
The Following User Says Thank You to nej For This Useful Post: Show me >>
# 9
Fat_Beagle
Old 13-07-2010, 10:01 PM
MoneySaving Newbie
 
Join Date: Jul 2010
Posts: 2
Default

I sympathise with all the posters on here.

I have just fired off an email advising PC World of legal action as they have failed to repair or replace my laptop as per the agreement that I took out.

In essence, they have called me a liar of how my laptop was damaged and will not pay out.

What galls me is that I worked for the company for a total of 7 years first as a part timer at uni and then for 5 years in their head office.
Fat_Beagle is offline
Report Post
The Following User Says Thank You to Fat_Beagle For This Useful Post: Show me >>
# 10
Donnie
Old 13-07-2010, 10:06 PM
PPR
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Aug 2004
Posts: 9,699
Default

Resurrecting a three year old thread?
Donnie is offline
Report Post
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 4:30 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 10 September 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • THE SCRIPTNO SOUND WITHOUT SILENCE
  • TRAINBULLETPROOF PICASSO
  • SAM SMITHIN THE LONELY HOUR (DELUXE EDITION)

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.