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  • FIRST POST
    • Homersimpson
    • By Homersimpson 16th Nov 11, 11:23 PM
    • 334Posts
    • 231Thanks
    Homersimpson
    Quotemehappy.com - Quoted me miserable
    • #1
    • 16th Nov 11, 11:23 PM
    Quotemehappy.com - Quoted me miserable 16th Nov 11 at 11:23 PM
    Hi,

    I recently changed my car insurance to Quotemehappy.com

    When I filled out their forms it didn't ask me for a start date, a few other funny things happened on the forms such as bits being corrupted and drop down boxes jumping around the screen. I kept going through the process expecting it to ask me when I wanted it to start.

    Unfortunately it didn't and started it straight away. I e-mailed the insurer immediatey (they don't have a phone number) and after a couple of days they contacted me and told me to basically get stuffed.

    I've now lost 20 days of insurance as my current policy doesn't run out till december.

    I've run another quote through their system now and it is now working fine and clearly asks for a start date. I don't believe that I missed this option when I went through the quote.

    In my experience the price might be cheap but the customer service leaves a lot to be desired.
    I have a lot of problems with my neighbours, they hammer and bang on the walls sometimes until 2 or 3 in the morning - some nights I can hardly hear myself drilling
Page 1
  • Aviva company representative
    • #2
    • 18th Nov 11, 11:58 AM
    • #2
    • 18th Nov 11, 11:58 AM
    Hi Homersimpson

    I'm really sorry to hear you have had this problem and we’d like to help. If you can contact our team at this email address hello@quotemehappy.com we’ll have a look into the account for you.

    kind regards

    Dave Hyam
    Official Company Representative
    I am the official company representative of Aviva. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Quentin
    • By Quentin 18th Nov 11, 12:11 PM
    • 28,638 Posts
    • 12,982 Thanks
    Quentin
    • #3
    • 18th Nov 11, 12:11 PM
    • #3
    • 18th Nov 11, 12:11 PM
    In my experience the price might be cheap but the customer service leaves a lot to be desired.
    Originally posted by Homersimpson
    As you see, they are really aviva under a new name (as aviva is really norwich union under a new name!)

    Check out on here and on the web to learn all about aviva/norwich union "service"!
  • Aviva company representative
    • #4
    • 18th Nov 11, 3:10 PM
    • #4
    • 18th Nov 11, 3:10 PM
    Hi Quentin,

    Thank you for your post. You're correct, Quotemehappy.com is a small part of Aviva specialising in selling car insurance online, mainly through price comparison sites. As an online insurer, servicing is online too and all customers have a dedicated online account giving them control of their policy. If you’d like to know more visit http://www.quotemehappy.com/about-us .

    Kind regards

    Dave Hyam
    Official Company Representative
    I am the official company representative of Aviva. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Quentin
    • By Quentin 18th Nov 11, 3:44 PM
    • 28,638 Posts
    • 12,982 Thanks
    Quentin
    • #5
    • 18th Nov 11, 3:44 PM
    • #5
    • 18th Nov 11, 3:44 PM
    Quotemehappy.com is a small part of Aviva specialising in selling car insurance online, mainly through price comparison sites. As an online insurer, servicing is online too and all customers have a dedicated online account giving them control of their policy. If you’d like to know more visit http://www.quotemehappy.com/about-us .
    Originally posted by Aviva company representative
    What happened to:

    I am not allowed to tout for business at all.
    by Aviva company representative
    ????????????????
    • rudekid48
    • By rudekid48 18th Nov 11, 4:20 PM
    • 1,734 Posts
    • 3,171 Thanks
    rudekid48
    • #6
    • 18th Nov 11, 4:20 PM
    • #6
    • 18th Nov 11, 4:20 PM
    Is there a "Where did you hear about us?" question? If so, I presume there is a "Dave spammed MSE" option in the answers?
    All matter is merely energy condensed to a slow vibration, we are all one consciousness experiencing itself subjectively, there is no such thing as death, life is only a dream, and we are the imagination of ourselves.
  • Aviva company representative
    • #7
    • 18th Nov 11, 4:54 PM
    • #7
    • 18th Nov 11, 4:54 PM
    Hi folks

    I'm sorry if you feel my last post was touting for business that certainly wasn't my intention. I was trying to highlight the differences between the services offered by QuoteMeHappy.com and those offered by Aviva.

    Dave
    Last edited by Aviva company representative; 18-11-2011 at 5:08 PM. Reason: Spelling Correction
    Official Company Representative
    I am the official company representative of Aviva. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Quentin
    • By Quentin 18th Nov 11, 5:31 PM
    • 28,638 Posts
    • 12,982 Thanks
    Quentin
    • #8
    • 18th Nov 11, 5:31 PM
    • #8
    • 18th Nov 11, 5:31 PM
    Seems just a cynical stance to appear all things to all customers. "Aviva" makes much of not stooping to being on comparison sites, then has another "name" whereby they sell "mainly" through comparison sites!

    Then uses the "aviva" rep to extol the virtues of the comparison site brand!
    • ged1980
    • By ged1980 18th Nov 11, 5:58 PM
    • 1,159 Posts
    • 3,966 Thanks
    ged1980
    • #9
    • 18th Nov 11, 5:58 PM
    • #9
    • 18th Nov 11, 5:58 PM
    Why did you buy it if you were having problems?
    If you dont like me remember its mind over matter, I dont mind and you dont matter

  • martinjade
    Hi folks

    I'm sorry if you feel my last post was touting for business that certainly wasn't my intention. I was trying to highlight the differences between the services offered by QuoteMeHappy.com and those offered by Aviva.

    Dave
    Originally posted by Aviva company representative
    Thats really funny !!

    Aren't Aviva and quotemehappy.com one and the same i.e Aviva

    oops, sorry I forgot you despise comparison sites as you make big play of this as Aviva but, oops perhaps they're not so bad after all so lets call ourselves quotemehappyslappy.com and appear on them.
  • ihateyes
    quotemehappy is as above norwich union, in disguise.
    very expensive, and rubbish service.

    Aviva isnt on price comparsion sites as their prices are too expensive, and no one would buy from them.
    • property.advert
    • By property.advert 19th Nov 11, 1:26 AM
    • 4,040 Posts
    • 2,158 Thanks
    property.advert
    If you don't like an insurer then so what. It is probably because they don't want your risk and you are only looking at prices.

    Aviva obviously needs a new delivery medium for a specific product so they start one. They aren't hiding behind a shady company though I do admit it makes their other advertising boasts seem a little crass.

    I've got a saved quote from them and they are cheap though they have issues with using only their repairers or quoting an extra £200/250 or so excess (but more are doing this now).

    Personally, I'd rather have their insurance than one from a "cheap" company with no reputation to protect. If QMH don't play ball, I know I can rattle the cage of Aviva to get it sorted.
    • Homersimpson
    • By Homersimpson 19th Nov 11, 9:20 AM
    • 334 Posts
    • 231 Thanks
    Homersimpson
    Hi Homersimpson

    I'm really sorry to hear you have had this problem and we’d like to help. If you can contact our team at this email address hello@quotemehappy.com we’ll have a look into the account for you.

    kind regards

    Dave Hyam
    Originally posted by Aviva company representative
    I've already contacted your customer services department and they told me point blank they couldn't change the start date on the policy.

    To be honest its cost me £25 for you not to do that, I suspect it might cost you an awful lot more.....
    I have a lot of problems with my neighbours, they hammer and bang on the walls sometimes until 2 or 3 in the morning - some nights I can hardly hear myself drilling
    • MrWillyWonka
    • By MrWillyWonka 19th Nov 11, 9:33 AM
    • 272 Posts
    • 383 Thanks
    MrWillyWonka
    Might be worth cancelling, not sue on the T&C but if you lose a month's worth of insurance (which is usually the case) then you are no worse off than you are but Aviva lose a customer.
    • Quentin
    • By Quentin 19th Nov 11, 9:43 AM
    • 28,638 Posts
    • 12,982 Thanks
    Quentin
    There is another issue - unless you have maximum NCD, then you won't have your current year's NCD available to use on a policy that starts 20 days before the old one completes.
  • mikey72
    I think you should delete that before qmhappy dave comes back!
    • Homersimpson
    • By Homersimpson 19th Nov 11, 11:03 PM
    • 334 Posts
    • 231 Thanks
    Homersimpson
    I think you should delete that before qmhappy dave comes back!
    Originally posted by mikey72
    Delete what?
    I have a lot of problems with my neighbours, they hammer and bang on the walls sometimes until 2 or 3 in the morning - some nights I can hardly hear myself drilling
  • mikey72
    The comment on the ncd.
    • Homersimpson
    • By Homersimpson 20th Nov 11, 12:40 AM
    • 334 Posts
    • 231 Thanks
    Homersimpson
    The comment on the ncd.
    Originally posted by mikey72
    Good point, fortunatly I have maximum no claims discount but thanks for the thought. Its this kind of problem that has annoyed me about their whole attitude.
    I have a lot of problems with my neighbours, they hammer and bang on the walls sometimes until 2 or 3 in the morning - some nights I can hardly hear myself drilling
    • shays_mum
    • By shays_mum 25th Nov 11, 1:22 PM
    • 1,638 Posts
    • 855 Thanks
    shays_mum
    David Hyam Aviva Rep are you around??!! pls respond to your emails......!!
    No one said it was gonna be easy!
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