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    Equita bailiffs coming back today!! Can anyone help!!
    • #1
    • 7th Feb 11, 5:50 AM
    Equita bailiffs coming back today!! Can anyone help!! 7th Feb 11 at 5:50 AM
    Please can someone HELP!!

    I apologise in advance for rambling on but I think itís better to start at the beginning to help you understand my situation fully!

    I am in need of some advice as I have equita bailiffs on my case threatening to remove my goods from my home because of an unpaid PCN. The contravention as they call it happened in may of last yr when I let a potential buyer test drive my car, he stopped on a box junction not realising he did not have enough space behind another car and my back wheels were captured on the cameras, at this time I said to him I was concerned I would receive a notice at which time he agreed that he would pay it should I get one regardless of if he buys the car....
    He didnít end up buying it but I did receive a PCN charging £60, at which time I contacted him, gave him the details and he confirmed it was paid.... About 3 months later I received another notice saying it was unpaid and now asking for £180 plus £5 for registering it with the court. At this time I called TFL and told them that it wasnít me driving the car and that the person that was said they had paid it but they said that it was my responsibility as the registered keeper and that payment was not received. I contacted the test driver and he said he had done it and he didnít know what had happened, maybe a problem with his debit card but said he would pay it again then later called and told me had paid it and gave me the payment reference number they gave to him, so I thought everything was fine.... Now I realise how stupid I was!!

    About another 3 to 4 months later in December 10 I received a letter from equita stating that the dept had been referred to them and that they wanted £198.16 in full (£11.20 being a statutory fee the other £1.96 they donít account for) and to send it by post, I tried calling the test driver and his number is no longer connected so could not reach him. As I can not afford to pay that amount in full I called the number on the letter to arrange a method that I could pay it off. I explained to the lady that I was currently on benefits and the situation that led for this to be and she accepted payments of £20 per wk and sent me a letter that can be scanned at local pay points to make payments.

    I made the first payment but fell behind and missed about three weeks due to financial problems and they sent a letter saying they are coming to remove my goods from my home within 48 hours. The letter was dated Tuesday 25th Jan but I didnít receive it until Monday 31st Jan, three days after the 48 hrs they had given me on the letter!! Which I have no doubt was intentional!!!!!!!
    I tried calling them all day Monday and Tuesday but all I got was an automated message saying their lines were having technical problems and to call back later. On Wednesday I finally got through and after keying in the reference and etc the message informed me that I had been referred to one of their bailiffs and that I should contact them and gave me the number.

    I called him straight away at about 4.30pm and I told him I was calling in regards to my dept with equity, he asked me my name and postcode then told me call back tomorrow as he didnít have his laptop with him to access my details/account, at this time I said ok, but I added "I will be able to make an arrangement to pay it wont I?" he said "yeah, donít worry darlin just call back tomorrow and we'll sort sumink out". I called again the next day (Thurs) about 4pm, I explained I had called yesterday and wanted to make an arrangement, he asked me my name and postcode again then told me to call back again tomorrow, he said that he only works between 2am & 2pm (like I was supposed to know) so I need to call back then. On Friday I called early and he asked my name and postcode again, and then asked me to confirm if the address he was reading was correct. From the second I said yes his whole attitude and tone of voice changed and he became aggressive saying that I couldnít have an arrangement as I have already had one and that he had already planned to visit my home tomorrow to remove my goods (which would be today), he said that unless I can pay the full amount today (Friday) he would be coming. I explained that I have been having financial difficulties which is why I missed payments, that I am on benefits can could not afford to pay in full but wanted to arrange payment in instalments, and offered to pay the arrears now but he said, "NO, WE NEED IT IN FULL OTHERWISE WE'LL HAVE TO ATTEND TOMORROW" I went on to try and make some kind compromise but he didnít reply and I was left feeling an awkward silence, so I said "SO IS THERE NO ARRANGEMENT WE CAN COME TO BECAUSE I DONT HAVE IT" then he said "OK, WE'LL SEE YOU TOMORROW THEN" I was so stunned I didnít know what to say so although I thought f**k you, ignorant c**t (please excuse my language) I said ok and put down the phone.

    I then scraped together every penny I had (what was supposed to be for groceries, gas and electric) and borrowed the bulk of it to gather the money to pay him. I called him a few hrs later and told him I had managed to borrow some money and asked him how he wanted me to pay, he (now being polite) said I could pay by direct debit but I informed him I only have a basic bank account that doesnít have that facility (and would not trust to give him my bank details in any case) so he said he would collect it from me tomorrow (Saturday 5th Feb.) he added that he had removals to do so he would have to take time out to come to me (but wasnít he planning to come to my home anyway, thought he was coming to remove my goods too, but I ignored this thought and agreed) and we confirmed 10am.

    He called me about 9.50am and said that he would be a bit early if that was ok (still being remarkable nice and polite considering the manner I had received the prior day), I said yes and he said he would be about half an hour and would call me when he was outside and I could come out to meet him (which I preferred as I didnít want him anywhere near my door, felt uneasy about him) and had the exact amount of £178.16 ready for him.

    When he came I went out and he was sitting in his unmarked white van, he rolled down the window and greeted me "MORNING!" I was not impressed as I had not forgotten his aggressiveness toward me but I politely said morning back. I then proceeded to ask him if he had a receipt and he replied "yeah, of course darlin" and began to look around the inside of the van as if looking for something, then looked at me as if he were waiting for the cash, I then said while handing him the cash "HERES £170 AND HERE'S" thatís where he cut me and said "HOW MUCH, WHATS THIS, YOU OWE 500 AND SOMETHING" (to be honest I didnít hear the something I was too stunned), I said "WHAT??" he replied "YES! I TOLD YOU ON THE PHONE" I said "NO YOU DIDNT" and I pulled the letters I have received out of my pocket to prove the amount, meanwhile he was shoving me back my cash and grabbing the letters out of my hand then he said "SEE! LOOK AT THE DATE ON HERE, THATS WHY" I argued that I had been trying to call him all week and wanted to make an arrangement that I did not have and would not pay that amount as I do not know where those charges came from, I added I have not received anything as such in writing. He said "EVERYTIME I COME OUT IT COSTS AND I TOLD YOU ON THE PHONE, AND YOU KNOW WHAT TODAY WAS GONNA BE FREE BUT NOW IM CHARGIN YOU AND YOU NOW OWE £600 AND SOMTHING" by which time he had raised his voice and had become aggressive! Again, I told him not only did I not have it but all I will give is what I owe so he shouted "IM GONNA BE COMING TO REMOVE YOUR GOODS ON MONDAY THEN!" and for a while we were going back and forth him telling me that he told me about the charges on the phone and unless I pay now heís coming back on Monday and me saying no you did not (which he didnít). In the end I walked off and he sped off in his van shouting at me that heíll be back on Monday.

    I could not believe what I was hearing and worst still his actions; I have never felt so violated in my life! I have 2 children and have had to deprive them of the things they need to give him every penny I had and that wasnít good enough!

    Now I donít know what to do...???? I tried calling equity but they keep referring me back to him.

    I do not know his name as he only identified himself as the bailiff from equita, I tried calling him after he left (and after I calmed down) to find out his name and also the exact amount he says I owe so I can ask equita for a breakdown of their costs to compare it and maybe find proof of him extorting me, but his phone was switched off. I also tried calling equita but they will not take my calls and keep referring me to the number the said bailiff

    Also, I thought the best thing I could do is take the money and try to pay it at the pay point (which I did) so that at least the dept is cleared which Iím hoping would give them less reason to harass me!!

    I am expecting him to come back today, if he will come is another thing but if he does I intend to tell him (through the front door) I have already paid it which is all they will get and that I will be writing to equita to demand a full breakdown of the so called fees!
    I also am going to contact northampton court to request a complaints form as I cant let his behaviour slide and feel I need to complain!




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