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EDF, Can't get through to a human?? Help
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# 1
karend1980
Old 30-11-2010, 10:52 AM
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Default EDF, Can't get through to a human?? Help

Any ideas on how to speak to a human>? Its getting silly now.They did not take their payment this month, i'#m in credit with both gas and elec could this be the reason?
Also I#'m in alot of credit with my gas and want some back is that possible???
I get cut off everytime i try to speak to a human been trying for 2 days now./
Mum of 5 lovely chidren.
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# 2
t0rt0ise
Old 30-11-2010, 10:55 AM
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You could email them instead. They do answer, eventually.
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# 3
HalloweenJack
Old 30-11-2010, 11:11 AM
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aye been trying to call for 2 days , seems they might be a bit snowed in up in the north east....
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# 4
t0rt0ise
Old 30-11-2010, 1:13 PM
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Weird. I just called them and got through. Held for ten minutes but I didn't think that was too bad.
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# 5
lemontart
Old 30-11-2010, 3:30 PM
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they were doing work on their computer systems at week end so may be reason you could not get through
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# 6
Ken68
Old 30-11-2010, 5:53 PM
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They are probably up to their eyeballs dealing with new customers re: 100 bonus.
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# 7
backfoot
Old 30-11-2010, 5:58 PM
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Zay proberbly down't oondertand ze english accent and put the fowne down.

Merci.
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# 8
janninew
Old 30-11-2010, 6:34 PM
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Quote:
Originally Posted by karend1980 View Post
Any ideas on how to speak to a human>? Its getting silly now.They did not take their payment this month, i'#m in credit with both gas and elec could this be the reason?
Also I#'m in alot of credit with my gas and want some back is that possible???
I get cut off everytime i try to speak to a human been trying for 2 days now./
I'm with EDF and they didn't take my electric payment, they took the gas though! I rung up (and got straight through) and they said it was due to an error in their billing system! I have been with them a year and had my direct debit reveiwed, it was found to be accurate, but my direct debit was cancelled by them! They have said they will take 2 payments in December, then back to normal in January, will wait with baited breath, utility companies aren't excatly well known for getting billing right!
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