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    • t0rt0ise
    • By t0rt0ise 30th Nov 10, 10:55 AM
    • 2,818 Posts
    • 1,690 Thanks
    t0rt0ise
    • #2
    • 30th Nov 10, 10:55 AM
    • #2
    • 30th Nov 10, 10:55 AM
    You could email them instead. They do answer, eventually.
  • HalloweenJack
    • #3
    • 30th Nov 10, 11:11 AM
    • #3
    • 30th Nov 10, 11:11 AM
    aye been trying to call for 2 days , seems they might be a bit snowed in up in the north east....
    • t0rt0ise
    • By t0rt0ise 30th Nov 10, 1:13 PM
    • 2,818 Posts
    • 1,690 Thanks
    t0rt0ise
    • #4
    • 30th Nov 10, 1:13 PM
    • #4
    • 30th Nov 10, 1:13 PM
    Weird. I just called them and got through. Held for ten minutes but I didn't think that was too bad.
    • lemontart
    • By lemontart 30th Nov 10, 3:30 PM
    • 5,768 Posts
    • 7,248 Thanks
    lemontart
    • #5
    • 30th Nov 10, 3:30 PM
    • #5
    • 30th Nov 10, 3:30 PM
    they were doing work on their computer systems at week end so may be reason you could not get through
    • Ken68
    • By Ken68 30th Nov 10, 5:53 PM
    • 6,129 Posts
    • 3,860 Thanks
    Ken68
    • #6
    • 30th Nov 10, 5:53 PM
    • #6
    • 30th Nov 10, 5:53 PM
    They are probably up to their eyeballs dealing with new customers re: £100 bonus.
    • backfoot
    • By backfoot 30th Nov 10, 5:58 PM
    • 2,680 Posts
    • 2,214 Thanks
    backfoot
    • #7
    • 30th Nov 10, 5:58 PM
    • #7
    • 30th Nov 10, 5:58 PM
    Zay proberbly down't oondertand ze english accent and put the fowne down.

    Merci.
    • janninew
    • By janninew 30th Nov 10, 6:34 PM
    • 3,770 Posts
    • 7,172 Thanks
    janninew
    • #8
    • 30th Nov 10, 6:34 PM
    • #8
    • 30th Nov 10, 6:34 PM
    Any ideas on how to speak to a human>? Its getting silly now.They did not take their payment this month, i'#m in credit with both gas and elec could this be the reason?
    Also I#'m in alot of credit with my gas and want some back is that possible???
    I get cut off everytime i try to speak to a human been trying for 2 days now./
    Originally posted by karend1980
    I'm with EDF and they didn't take my electric payment, they took the gas though! I rung up (and got straight through) and they said it was due to an error in their billing system! I have been with them a year and had my direct debit reveiwed, it was found to be accurate, but my direct debit was cancelled by them! They have said they will take 2 payments in December, then back to normal in January, will wait with baited breath, utility companies aren't excatly well known for getting billing right!
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