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  • FIRST POST
    benji173
    Avoid Lovefilm!
    • #1
    • 2nd Oct 06, 7:40 PM
    Avoid Lovefilm! 2nd Oct 06 at 7:40 PM
    Although I've been posting in the other thread about Lovefilm in the other forum, I'm so frustrated I need to make a new thread. Basically I phoned to cancel my account and was told it was cancelled. A month later I've been sent an e-mail saying I've been referred to a debt collection agency as they can't charge my card (I lost the one on account you see) even though I was told by customer services my account was cancelled. So now I've been sent a letter by the debt people and owe them £43, £30 of which is a fee from the debt people. Do they think I would leave my account open for a month and not rent a single dvd. I've contacted their customer services who've told me to contact the debt people, the debt people have told me to contact lovefilm, they're both bone idle. I've refused to pay for their incompetence and have sent an e-mail to the head of the company, other people have done this and he has sorted it for them. This has happened to a lot of people, if you just search for 'lovefilm debt' on google you will see how many. It's a lot worse for other people though who have been asked to pay £500. Although I suspect it will get sorted my name probably won't be taken off the bad credit register. Just avoid them at all costs and try to find an online rental service that isn't owned by them as lots of them are.
Page 1
  • dubs
    • #2
    • 16th Oct 06, 2:06 PM
    • #2
    • 16th Oct 06, 2:06 PM
    i think you can actually by law ask them to ensure the bad credit entry is removed if their !!!! up has caused it to be created, can anyone shed more light im just repetaing what ive heard elsewhere

    greg
    • motch
    • By motch 20th Oct 06, 10:19 PM
    • 426 Posts
    • 292 Thanks
    motch
    • #3
    • 20th Oct 06, 10:19 PM
    • #3
    • 20th Oct 06, 10:19 PM
    I'm currently trying to get throuh to lovefilm to cancel a free trial - on a 0870 number - 30 minutes so far! do they actually staff their phones on a weekend or are they just ripping me off with no one actually there?
    • motch
    • By motch 20th Oct 06, 10:36 PM
    • 426 Posts
    • 292 Thanks
    motch
    • #4
    • 20th Oct 06, 10:36 PM
    • #4
    • 20th Oct 06, 10:36 PM
    Been trying to get through to lovefilm for three quarters of an hour

    going to have to hang up......
    • baby frogmella
    • By baby frogmella 21st Oct 06, 8:36 PM
    • 1,518 Posts
    • 798 Thanks
    baby frogmella
    • #5
    • 21st Oct 06, 8:36 PM
    • #5
    • 21st Oct 06, 8:36 PM
    Been trying to get through to lovefilm for three quarters of an hour

    going to have to hang up......
    by motch
    Hi Motch

    You should be able to cancel online now, i did it this morning (21/10).

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