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Avoid Lovefilm!
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# 1
benji173
Old 02-10-2006, 7:40 PM
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Join Date: Feb 2005
Posts: 57
Default Avoid Lovefilm!

Although I've been posting in the other thread about Lovefilm in the other forum, I'm so frustrated I need to make a new thread. Basically I phoned to cancel my account and was told it was cancelled. A month later I've been sent an e-mail saying I've been referred to a debt collection agency as they can't charge my card (I lost the one on account you see) even though I was told by customer services my account was cancelled. So now I've been sent a letter by the debt people and owe them 43, 30 of which is a fee from the debt people. Do they think I would leave my account open for a month and not rent a single dvd. I've contacted their customer services who've told me to contact the debt people, the debt people have told me to contact lovefilm, they're both bone idle. I've refused to pay for their incompetence and have sent an e-mail to the head of the company, other people have done this and he has sorted it for them. This has happened to a lot of people, if you just search for 'lovefilm debt' on google you will see how many. It's a lot worse for other people though who have been asked to pay 500. Although I suspect it will get sorted my name probably won't be taken off the bad credit register. Just avoid them at all costs and try to find an online rental service that isn't owned by them as lots of them are.
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# 2
dubs
Old 16-10-2006, 2:06 PM
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Join Date: Jun 2006
Posts: 41
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i think you can actually by law ask them to ensure the bad credit entry is removed if their !!!! up has caused it to be created, can anyone shed more light im just repetaing what ive heard elsewhere

greg
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# 3
motch
Old 20-10-2006, 10:19 PM
MoneySaving Stalwart
 
Join Date: Sep 2006
Posts: 425
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I'm currently trying to get throuh to lovefilm to cancel a free trial - on a 0870 number - 30 minutes so far! do they actually staff their phones on a weekend or are they just ripping me off with no one actually there?
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# 4
motch
Old 20-10-2006, 10:36 PM
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Join Date: Sep 2006
Posts: 425
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Been trying to get through to lovefilm for three quarters of an hour

going to have to hang up......
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# 5
baby frogmella
Old 21-10-2006, 8:36 PM
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Join Date: Apr 2005
Posts: 1,372
Default

Quote:
Originally Posted by motch
Been trying to get through to lovefilm for three quarters of an hour

going to have to hang up......
Hi Motch

You should be able to cancel online now, i did it this morning (21/10).

---------------------------------------------------------------
www.sobroadband.com - 3MB via next generation wireless WiMax
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