Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    souwesterly
    British Gas Prepayment Card Replacement
    • #1
    • 28th Aug 10, 9:08 PM
    British Gas Prepayment Card Replacement 28th Aug 10 at 9:08 PM
    As an (admittedly) low income person, I prefer to pay for my gas and electricity in advance with a prepayment card and key.
    As a way of avoiding a monthly or quarterly shock, it works, although I obviously pay more for my heating and power.
    But that’s not what I’m writing about…..

    Today I put £20 on my British Gas card (enough for almost 2 weeks) and having got home I stuck it in the meter slot. A long ‘beeeeeeep’ signalled that it hadn’t been accepted. I pulled it out and shoved it back in with a bit of pressure – which usually works. A quick ‘snap’ and I was left holding half a card!
    Fortunately I was able to extract the other half from the meter….and so I phoned British Gas.

    “You’ll have to buy another card – they’re £8” she said. I saved my expletives for later…..
    I said that it had been a pain getting it to be accepted by the meter – that the shop said it was probably faulty or worn out; implying that the card needed replacing by British Gas, presumably.
    “You should have ordered another one” she said without emotion.

    No joy on that tack – so where do I get a new card?
    From my local Cash Point shop…..then I have to bring it home; stick it in the meter for a few minutes and then go back to the shop and put some money on it.
    “So what happens to the £20 I’ve put on the old card?” I asked, “And who pays for all the petrol to get me to the shop and back again?” (I can’t walk far without pain)

    No chance of a travel voucher (no surprise!!) So she gave me an address to return the old card to. When will I get the money back? “It takes about 3 weeks to process a refund” she said.

    Now fortunately I have some cash put aside but as a basic income pensioner, I don’t have a lot of cash to spare. So not only do I pay over the odds for gas but I’ve had to spend £8 and buy some more gas – and I’ve ‘lost’ £20 for 3 weeks.

    Is that the best that British Gas can do?
    Feeble service in my opinion.

    So don’t lose or break your Gas card – it’ll hurt you more than it hurts British Gas
    For every action there is an equal and opposite criticism.
    No one is listening until you make a mistake.
Page 1
    • SwanJon
    • By SwanJon 29th Aug 10, 1:58 PM
    • 2,321 Posts
    • 898 Thanks
    SwanJon
    • #2
    • 29th Aug 10, 1:58 PM
    • #2
    • 29th Aug 10, 1:58 PM
    I prefer to pay for my gas and electricity in advance with a prepayment card and key.
    As a way of avoiding a monthly or quarterly shock, it works, although I obviously pay more for my heating and power.
    ...
    So not only do I pay over the odds for gas
    Originally posted by souwesterly
    Actually you pay the same as you would on a quarterly bill.
    It would be cheaper to switch to DD which also avoids the 'quarterly shock'. You can also choose to pay in full monthly, although you still end up forking out more in the winter.
    There are also internet DD tariffs which are cheaper again.
    A long ‘beeeeeeep’ signalled that it hadn’t been accepted. I pulled it out and shoved it back in with a bit of pressure – which usually works. A quick ‘snap’ and I was left holding half a card!
    Originally posted by souwesterly
    If the meter doesn't accept a card, it will bring up an error message. this can help determine where the error lies.
    Is that the best that British Gas can do?
    Feeble service in my opinion.1

    So don’t lose or break your Gas card – it’ll hurt you more than it hurts British Gas
    Originally posted by souwesterly
    The other option (that you should have been offered) was to wait while a card gets posted out to you. It'll still cost £8, and you'd still have to wait for the £20, but you wouldn't need to pay for travel costs. You'd need to have enough credit on your meter to last until the card arrives - usually up to 3 working days, but remember Sundays and bank holidays.
    The card costs money to make, program etc and the £8 reflects that.

    As a point of interest, what else would you want your gas supplier to do?

    ETA: I work for British Gas, in that department.
    Last edited by SwanJon; 29-08-2010 at 2:12 PM.
    I am an employee of British Gas, however the views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.
    • lemontart
    • By lemontart 30th Aug 10, 11:27 AM
    • 5,732 Posts
    • 7,208 Thanks
    lemontart
    • #3
    • 30th Aug 10, 11:27 AM
    • #3
    • 30th Aug 10, 11:27 AM
    o800 0480 303 is the bg number for customers on etm
  • utility_csa
    • #4
    • 30th Aug 10, 7:03 PM
    • #4
    • 30th Aug 10, 7:03 PM
    o800 0480 303 is the bg number for customers on etm
    Originally posted by lemontart
    Bg wont be able to issue a new tag for the card til tomrrow though.. ;p
    • SwanJon
    • By SwanJon 30th Aug 10, 8:13 PM
    • 2,321 Posts
    • 898 Thanks
    SwanJon
    • #5
    • 30th Aug 10, 8:13 PM
    • #5
    • 30th Aug 10, 8:13 PM
    Bg wont be able to issue a new tag for the card til tomrrow though.. ;p
    Originally posted by utility_csa
    Wrong twice
    Gascards don't need tags
    We were open as usual 24/7/365 (and not a Scottish Bank holiday anyway)
    I am an employee of British Gas, however the views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.
  • utility_csa
    • #6
    • 30th Aug 10, 10:37 PM
    • #6
    • 30th Aug 10, 10:37 PM
    Wrong twice
    Gascards don't need tags
    We were open as usual 24/7/365 (and not a Scottish Bank holiday anyway)
    Originally posted by SwanJon
    Well you lot were certainly requesting a lot of wind-ons.

    and i guess the tags are for the keys only? bg sa will say anything for a wind on.
  • zombie111
    • #7
    • 19th Dec 10, 10:46 PM
    • #7
    • 19th Dec 10, 10:46 PM
    Just to update this

    British gas no longer charge the fee of £8.00 for a replacement gas card

    And if anyone ever thought that it cost £8 to make/program one of these they are a fool , trust me
    • spiro
    • By spiro 20th Dec 10, 7:57 AM
    • 5,594 Posts
    • 2,655 Thanks
    spiro
    • #8
    • 20th Dec 10, 7:57 AM
    • #8
    • 20th Dec 10, 7:57 AM
    British gas no longer charge the fee of £8.00 for a replacement gas card
    Originally posted by zombie111
    According to BG you do http://www.britishgas.co.uk/additionalcharges/terms-and-conditions.html
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
    • SwanJon
    • By SwanJon 20th Dec 10, 9:46 AM
    • 2,321 Posts
    • 898 Thanks
    SwanJon
    • #9
    • 20th Dec 10, 9:46 AM
    • #9
    • 20th Dec 10, 9:46 AM
    Please find details of charges we may make in addition to your energy prices
    The cards & keys are now free (as of a few weeks ago). If the shop tries to charge you, ask them to call PayPoint or British Gas to confirm. The shops will now be pocketing this money themselves.
    I am an employee of British Gas, however the views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

247Posts Today

1,141Users online

Martin's Twitter
  • I'm signing off for the evening. Have a wonderful weekend and try and say something nice to someone who voted the other way to you!

  • There's no crystal ball but if its the right house for you and you can afford the repayments - why not? https://t.co/3YMd7hTneJ

  • RT @dylcojones: @MartinSLewis your video posted this morning gave me a bit of hope that things might be ok!

  • Follow Martin