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    British Gas Prepayment Card Replacement
    • #1
    • 28th Aug 10, 9:08 PM
    British Gas Prepayment Card Replacement 28th Aug 10 at 9:08 PM
    As an (admittedly) low income person, I prefer to pay for my gas and electricity in advance with a prepayment card and key.
    As a way of avoiding a monthly or quarterly shock, it works, although I obviously pay more for my heating and power.
    But that’s not what I’m writing about…..

    Today I put Ł20 on my British Gas card (enough for almost 2 weeks) and having got home I stuck it in the meter slot. A long ‘beeeeeeep’ signalled that it hadn’t been accepted. I pulled it out and shoved it back in with a bit of pressure – which usually works. A quick ‘snap’ and I was left holding half a card!
    Fortunately I was able to extract the other half from the meter….and so I phoned British Gas.

    “You’ll have to buy another card – they’re Ł8” she said. I saved my expletives for later…..
    I said that it had been a pain getting it to be accepted by the meter – that the shop said it was probably faulty or worn out; implying that the card needed replacing by British Gas, presumably.
    “You should have ordered another one” she said without emotion.

    No joy on that tack – so where do I get a new card?
    From my local Cash Point shop…..then I have to bring it home; stick it in the meter for a few minutes and then go back to the shop and put some money on it.
    “So what happens to the Ł20 I’ve put on the old card?” I asked, “And who pays for all the petrol to get me to the shop and back again?” (I can’t walk far without pain)

    No chance of a travel voucher (no surprise!!) So she gave me an address to return the old card to. When will I get the money back? “It takes about 3 weeks to process a refund” she said.

    Now fortunately I have some cash put aside but as a basic income pensioner, I don’t have a lot of cash to spare. So not only do I pay over the odds for gas but I’ve had to spend Ł8 and buy some more gas – and I’ve ‘lost’ Ł20 for 3 weeks.

    Is that the best that British Gas can do?
    Feeble service in my opinion.

    So don’t lose or break your Gas card – it’ll hurt you more than it hurts British Gas
    For every action there is an equal and opposite criticism.
    No one is listening until you make a mistake.
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