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British Gas Prepayment Card Replacement
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# 1
souwesterly
Old 28-08-2010, 9:08 PM
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Default British Gas Prepayment Card Replacement

As an (admittedly) low income person, I prefer to pay for my gas and electricity in advance with a prepayment card and key.
As a way of avoiding a monthly or quarterly shock, it works, although I obviously pay more for my heating and power.
But that’s not what I’m writing about…..

Today I put £20 on my British Gas card (enough for almost 2 weeks) and having got home I stuck it in the meter slot. A long ‘beeeeeeep’ signalled that it hadn’t been accepted. I pulled it out and shoved it back in with a bit of pressure – which usually works. A quick ‘snap’ and I was left holding half a card!
Fortunately I was able to extract the other half from the meter….and so I phoned British Gas.

“You’ll have to buy another card – they’re £8” she said. I saved my expletives for later…..
I said that it had been a pain getting it to be accepted by the meter – that the shop said it was probably faulty or worn out; implying that the card needed replacing by British Gas, presumably.
“You should have ordered another one” she said without emotion.

No joy on that tack – so where do I get a new card?
From my local Cash Point shop…..then I have to bring it home; stick it in the meter for a few minutes and then go back to the shop and put some money on it.
“So what happens to the £20 I’ve put on the old card?” I asked, “And who pays for all the petrol to get me to the shop and back again?” (I can’t walk far without pain)

No chance of a travel voucher (no surprise!!) So she gave me an address to return the old card to. When will I get the money back? “It takes about 3 weeks to process a refund” she said.

Now fortunately I have some cash put aside but as a basic income pensioner, I don’t have a lot of cash to spare. So not only do I pay over the odds for gas but I’ve had to spend £8 and buy some more gas – and I’ve ‘lost’ £20 for 3 weeks.

Is that the best that British Gas can do?
Feeble service in my opinion.

So don’t lose or break your Gas card – it’ll hurt you more than it hurts British Gas
For every action there is an equal and opposite criticism.
No one is listening until you make a mistake.
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# 2
SwanJon
Old 29-08-2010, 1:58 PM
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Quote:
Originally Posted by souwesterly View Post
I prefer to pay for my gas and electricity in advance with a prepayment card and key.
As a way of avoiding a monthly or quarterly shock, it works, although I obviously pay more for my heating and power.
...
So not only do I pay over the odds for gas
Actually you pay the same as you would on a quarterly bill.
It would be cheaper to switch to DD which also avoids the 'quarterly shock'. You can also choose to pay in full monthly, although you still end up forking out more in the winter.
There are also internet DD tariffs which are cheaper again.
Quote:
Originally Posted by souwesterly View Post
A long ‘beeeeeeep’ signalled that it hadn’t been accepted. I pulled it out and shoved it back in with a bit of pressure – which usually works. A quick ‘snap’ and I was left holding half a card!
If the meter doesn't accept a card, it will bring up an error message. this can help determine where the error lies.
Quote:
Originally Posted by souwesterly View Post
Is that the best that British Gas can do?
Feeble service in my opinion.1

So don’t lose or break your Gas card – it’ll hurt you more than it hurts British Gas
The other option (that you should have been offered) was to wait while a card gets posted out to you. It'll still cost £8, and you'd still have to wait for the £20, but you wouldn't need to pay for travel costs. You'd need to have enough credit on your meter to last until the card arrives - usually up to 3 working days, but remember Sundays and bank holidays.
The card costs money to make, program etc and the £8 reflects that.

As a point of interest, what else would you want your gas supplier to do?

ETA: I work for British Gas, in that department.
I am an employee of British Gas, however the views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.

Last edited by SwanJon; 29-08-2010 at 2:12 PM.
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# 3
lemontart
Old 30-08-2010, 11:27 AM
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o800 0480 303 is the bg number for customers on etm
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# 4
utility_csa
Old 30-08-2010, 7:03 PM
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Quote:
Originally Posted by lemontart View Post
o800 0480 303 is the bg number for customers on etm
Bg wont be able to issue a new tag for the card til tomrrow though.. ;p
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# 5
SwanJon
Old 30-08-2010, 8:13 PM
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Originally Posted by utility_csa View Post
Bg wont be able to issue a new tag for the card til tomrrow though.. ;p
Wrong twice
Gascards don't need tags
We were open as usual 24/7/365 (and not a Scottish Bank holiday anyway)
I am an employee of British Gas, however the views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.
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# 6
utility_csa
Old 30-08-2010, 10:37 PM
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Quote:
Originally Posted by SwanJon View Post
Wrong twice
Gascards don't need tags
We were open as usual 24/7/365 (and not a Scottish Bank holiday anyway)
Well you lot were certainly requesting a lot of wind-ons.

and i guess the tags are for the keys only? bg sa will say anything for a wind on.
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# 7
zombie111
Old 19-12-2010, 10:46 PM
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Join Date: Dec 2010
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Just to update this

British gas no longer charge the fee of £8.00 for a replacement gas card

And if anyone ever thought that it cost £8 to make/program one of these they are a fool , trust me
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# 8
spiro
Old 20-12-2010, 7:57 AM
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Quote:
Originally Posted by zombie111 View Post
British gas no longer charge the fee of £8.00 for a replacement gas card
According to BG you do http://www.britishgas.co.uk/addition...onditions.html
IT Consultant in the utilities industry specialising in the retail electricity market.

4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
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# 9
SwanJon
Old 20-12-2010, 9:46 AM
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Quote:
Please find details of charges we may make in addition to your energy prices
The cards & keys are now free (as of a few weeks ago). If the shop tries to charge you, ask them to call PayPoint or British Gas to confirm. The shops will now be pocketing this money themselves.
I am an employee of British Gas, however the views expressed on this post are mine and do not necessarily reflect the views of Centrica, its subsidiaries or affiliated companies.
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