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Audi A3 ESP/ABS fault
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# 1
ademorris1979
Old 06-08-2010, 10:17 PM
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Thumbs down Audi A3 ESP/ABS fault

My 4 year old Audi A3 has developed a fault with the ESP. The light on the dash is on permanently. It has been diagnosed at the local Audi dealership and apparently i need a new ABS pump at a total repair cost of £1200. Having now done some research i can see this is a very common fault in VW's but i'm trying to gauge how many other Audi owners are out there with this same problem. Audi have offered me 50% 'goodwill' which i've refused and am pursuing full recompense. Has anyone had much success in getting compensation from Audi? Regardless of how i fair i will not buy another Audi just based on their customer service - it's shocking to say the least.
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# 2
darich
Old 06-08-2010, 11:00 PM
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Not that this is much help but ABS pump failed on my VW polo a few years ago when it was less than 40k miles and around 3.5years old.
I got nothing from VW despite letters to head office so your 50% from Audi isn't too bad.

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# 3
neilmcl
Old 07-08-2010, 12:39 AM
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BMW's suffer from the same common problem, a failure in the DSC/ABS Hydro Unit, often just outside warranty at a replacement cost of over £1700, although there is now a fix rather than a replacement which has brought the price down. Generally if you had you car regularly serviced within the BMW dealer network, BMW have been willing to make a goodwill gesture of the cost of parts.
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# 4
sassy-one
Old 07-08-2010, 1:22 AM
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OP, I would get a second option, simply as at the current times, garages tend to 'try' things on with customers that they think may not know much.

Take the car to any widely known garage that does Bosch testing, get them to plug it into there computer and see where the fault code leads.

It may be a simply case of a broken/loose wire or a sensor down, it's worth the extra £30-£40 for the code read when it may be a simple fix such as a wire or sensor compared to a £1200 bill.

Good luck
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# 5
missile
Old 07-08-2010, 5:01 AM
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I have owned several Audi's and never had that problem.

50% refund seems generous (to me) and I would suggest few manufacturer's would do that. I don't understand your, never buy another Audi comment unless there is more to your story?

Replacing the ABS pump is a simple job and £1200 sounds a lot. You might want to get a quote from another garagre. Non-franchised garages might be cheaper.
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# 6
hewhoisnotintheknow
Old 07-08-2010, 8:25 AM
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typical vag junk, very common


get it sorted by them FOC and then vote with your feet
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# 7
darich
Old 07-08-2010, 9:17 AM
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Quote:
Originally Posted by hewhoisnotintheknow View Post
typical vag junk, very common
you may not like VAG cars but I don't think "junk" is an adjective you could use to describe them.


Quote:
Originally Posted by hewhoisnotintheknow View Post
get it sorted by them FOC and then vote with your feet
Great help.
How does the OP manage this?
I'm pretty sure there has already been a discussion and possibly even some written correspondence hence the 50% offer.
Your advice would be most helpful on many boards where people are in dispute with companies - "get them to do it for nothing".

Genius.

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# 8
neilmcl
Old 07-08-2010, 10:48 AM
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OP, can I suggest having a look on the many Audi forums out there. If it is indeed a common fault then you'll probably get better information than here on what the issue is and the best way to proceed. BTW, where you in contact with Audi direct when you got their "offer" or did it come from the dealership, also they would take your mileage into account as well as your service history.
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# 9
Lavendyr
Old 07-08-2010, 10:48 AM
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My OH had exactly the same problem with his 5-year old Audi A3 and it seems to be a fairly 'known issue' so I don't think they are trying to pull one over on you (although you may be able to get it fixed for less at a Bosch garage rather than an Audi dealer). His was under a warranty so was fixed for free under that, but from his experience looking into it, Audi tended to be more generous where there was a full Audi service history. Audi haven't admitted it as a manufacturing fault, but it seems to be pretty widely known that all Golf-based cars within a certain time period (not sure the exact details) potentially have this fault.

Here is a precedent in case you want to wave it at your Audi dealer: http://www.telegraph.co.uk/motoring/...it-faults.html

Specifically: "If car has been VAG maintained, VAG will meet 100 per cent of replacement cost. If not VAG will still help towards £1,500 cost of replacement."

Hope that helps
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# 10
ademorris1979
Old 07-08-2010, 2:45 PM
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Having done more research the defective ABS pump was only fitted to Audi A3's (04-08) out of the Audi range of vehicles. However it was also installed in VW Golf MK5's and Touran's, BMW 1&3 Series, Volvos, Mazdas just to name a few.

To some a 50% 'goodwill' gesture may seem generous but i find it quite insulting. The sheer fact they offered that straight away acknowledges they are at fault by putting sub-standard parts in their so called 'high quality' cars. Whats more insulting is how they flatly deny this is a common fault despite the fact i've found at least 2 national newspaper articles on the subject.

All my servicing and MOT's have been done by Audi and the car has only done 50,000 miles. That they say is the reason why i'm getting 'goodwill'. £700 out of my pocket doesn't equate to 'goodwill' in my eyes. 'Goodwill' would be sorting out their mistake at zero cost to me. My local Audi dealership have been a nightmare every time i have gone there; whether that has been to have a MOT or get other defects rectified under the warranty. There customer service is next to none existent and both my wife and I have had a gut full of being treated like mud. So combine v bad customer service with insulting my intelligence and add into the mix lack of faith in build quality. Unsurprisingly the end result is i will not be buying another Audi or probably any other VW related product. For me that is hard to say aswell because i genuinely do love my car and also many other Audi vehicles.

Still awaiting a response from Audi UK on whether they will offer anymore
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# 11
nitap2
Old 04-08-2011, 7:25 PM
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Default audi servicing

I have just had my audi serviced inc air conditioning and gearbox oil change. Now its making intemitant flapping noise on the passenger side. The dealer said they would charge me for a diagnostic test to try and find the problem. what can I do? they not willing to admit they could be at fault.
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# 12
RichGold
Old 04-08-2011, 9:33 PM
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Take the A3 to an indepentant that has vag-com. Other things can keep that light on your dash illuminated aside from the ABS pump, such as the lateral G sensor, I know as mines been acting for a while.

Get a second opinion.

Also here's a good forum for Audi owners (its offline for maintenance tonight but it shouldn't be off long)
http://www.audifans.net/modules.php?name=Forums

And as for vag being "junk", typical BMW drivers statement.
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# 13
colino
Old 05-08-2011, 3:33 PM
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Check with bba-reman if they have a fix. They often do and will be much, much cheaper than a dealer sourced part.
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# 14
jacobsdaduk
Old 05-08-2011, 3:45 PM
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My father owns a VAG specialist garage. This is a common fault - happened on his own car last year. The parts are extremely expensive and I believe they have to be coded to the Engine Control Unit (ECU) which will require a main dealer or a VAG specialist with the correct computer.
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