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  • FIRST POST
    cris01
    Axa insurance cancellation - 25 charge!
    • #1
    • 27th Jul 10, 11:16 PM
    Axa insurance cancellation - 25 charge! 27th Jul 10 at 11:16 PM
    Yesterday I used the comparison sites on MSE to get a quote for car insurance, the cheapest was with AXA. My current insurance does not finish until 29/07/10, so I completed all the details online, and paid the one off payment by credit card. It was only when discussing the details with my partner that I realised that my car was an accident damaged repairable, cat D, and was not covered by the insurance ( a fact hidden in the t&c's). As i had to put in the reg no, and the website reurned the details of my car, I'd assumed it was ok. Anyway, I rang today to cancel, and was told that I would have to pay a cancellation fee of 25 ( even though the insurance hadn't even started!) I was told the reason was admin costs had been incurred. I have since looked at other insurers websites, the ones I have checked don't charge if cancelled within a certain period, 14 days seems to be the norm. I thought by law there had to be a 14 day "cooling off" period. I just wondered if there was anything else I could do besides complain to AXA?
    Thank you, any advice appreciated!
Page 1
    • dunstonh
    • By dunstonh 28th Jul 10, 12:06 AM
    • 85,137 Posts
    • 50,150 Thanks
    dunstonh
    • #2
    • 28th Jul 10, 12:06 AM
    • #2
    • 28th Jul 10, 12:06 AM
    I have since looked at other insurers websites, the ones I have checked don't charge if cancelled within a certain period, 14 days seems to be the norm. I thought by law there had to be a 14 day "cooling off" period. I just wondered if there was anything else I could do besides complain to AXA?
    It is permissible for them to charge an admin fee during the cancellation rights period. A few do this. As long as its disclosed (as in their published fees) then its acceptable.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
  • cris01
    • #3
    • 28th Jul 10, 5:36 PM
    • #3
    • 28th Jul 10, 5:36 PM
    Thank you for that info. I shan't use them again!
  • tralu
    • #4
    • 1st Aug 10, 7:49 PM
    Axa
    • #4
    • 1st Aug 10, 7:49 PM
    Axa insurance whether it be for travel, home, life, pet, life, home, or whatever, are CRAP !!!! there has been sooooooo many threads on here to warn people what axa are like, and still people insure with them, and then find out they wish they hadn't!!!
    Please people, read the forums first before you insure with axa in particular, even if axaa seem to be giving a resonablel deal, they are out to get yoou.

    Be warned!!!
    tralu
    • dick_turpin
    • By dick_turpin 19th Apr 11, 7:23 PM
    • 207 Posts
    • 25 Thanks
    dick_turpin
    • #5
    • 19th Apr 11, 7:23 PM
    • #5
    • 19th Apr 11, 7:23 PM
    I have been with Axa for nearly two years, submitted my first claim at Christmas and am still waiting payment despite being assured it was being dealt with as a priority! Highly not recommended and I will change company at the end of the current insured year.
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