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  • FIRST POST
    cris01
    Axa insurance cancellation - 25 charge!
    • #1
    • 27th Jul 10, 11:16 PM
    Axa insurance cancellation - 25 charge! 27th Jul 10 at 11:16 PM
    Yesterday I used the comparison sites on MSE to get a quote for car insurance, the cheapest was with AXA. My current insurance does not finish until 29/07/10, so I completed all the details online, and paid the one off payment by credit card. It was only when discussing the details with my partner that I realised that my car was an accident damaged repairable, cat D, and was not covered by the insurance ( a fact hidden in the t&c's). As i had to put in the reg no, and the website reurned the details of my car, I'd assumed it was ok. Anyway, I rang today to cancel, and was told that I would have to pay a cancellation fee of 25 ( even though the insurance hadn't even started!) I was told the reason was admin costs had been incurred. I have since looked at other insurers websites, the ones I have checked don't charge if cancelled within a certain period, 14 days seems to be the norm. I thought by law there had to be a 14 day "cooling off" period. I just wondered if there was anything else I could do besides complain to AXA?
    Thank you, any advice appreciated!
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