So I booked in with Energy Care to do my cavity wall insulation in our 3 bed semi detached house for £149. Had a survey done and paid £50 deposit. The installation date comes and 2 young guys say that it's physically impossible to do it on our house, they can't climb on the roof above the garage and they would need to get into our neighbours garage (which is actually an office) and drill from in there. So, they went away and said my £50 would be refunded.

I call Energy Care today to chase up my refund from a week ago and told they have no record of who the installers where and what they said, so they would re-book it. In the manager's words 'the installers had probably had a long drive and saw the job was a bit difficult and gave you a story'. My instant response was 'if that's the way your company operates and the type of people they employ, I do not want you drilling holes in my house'!

Long story short, I have to wait for another crew to come out now to re-assess whether or not it can be done, otherwise it is me that is cancelling the work and I lose the deposit. I've just got a horrible feeling I'm going to end up with a rubbish job done here!

I'll update when the next crew have been to inspect!