Bought makeup item but think its a fake

karenx · 22 March 2010 at 1:45PM

Hi there
I bought a mac make up eyeshadow off ebay, color was listed and I checked on mac official site and it wasnt listed so I assumed it was an old one that was discontinued
Recieved the item on saturday and the label of bottom of pallet has been peeled off, same on the box. So there is no way to tell what color name it is.
Thought it looked nice enough anyway so I put it on while doing my make up. Loaded up my eyeshadow brush and put it on, but only there was virtually no color going on my eyelids. Had to put about 10 coats on to get even the slightest color and even then it was very faint.
I was going into town anyway so took it with me and asked at the mac counter about it. Girl tried it on back of her hand and she thinks it is a different brand of pallet been put in the little black tub.
When I got home I emailed the seller and asked if it was perhaps a seconds item that wasnt very good so never made it to the counters. Also asked why there was no labels on it to state what the color was.
She replied saying she bought it like that from mac and as I have tried it its now second hand so she will not give a refund on a second hand make up item.

Where do I stand with this? Thanks in advance!

kerrydrobertson · 22 March 2010 at 1:52PM

there is so many fake Mac products and is really difficult to tell i think. If you think the item is fake and Mac dont think its a genuine product then it probably isnt. Check their feedback and see what other products they have been selling/sold.
Usually if they wont refund you you can open a dispute saying product isnt as described (i think) and paypal will probably refund you.
Hope this is right! Just posting on my previous experience

karenx · 22 March 2010 at 1:58PM

I havnt yet told her about what the girl at mac has said about it. I wanted to see what she would say when I queried the eyeshadow.
I also dont think mac would sell a customer an eyeshadow where they have pre-peeled the color lable of the box and also underneath the shadow itself!

What do you think I should reply with after her saying its now second hand and I cant get a refund? x

emerald_starcat · 22 March 2010 at 2:07PM

Go to the ebay resolution centre and open a SNAD dispute.

Chopsie&Chelvis · 22 March 2010 at 2:17PM

I'd not be inclined to say it's fake in the dispute though as then ebay ask for proof, which can be hard to get. I'd say it's just 'not as described' as it's not a Mac eyeshadow - paypal seem to always err on the side of the buyer and just tell you to send it back, then they issue your refund. Not an expert though, just my [bad] experiences!

Auntie-Dolly · 22 March 2010 at 6:56PM

Mac do not allow their products to be sold on ebay. Neither do benefit. Almost all the stuff listed on there is fake. A bit like tiffany & louis vuitton.

hieveryone · 22 March 2010 at 7:29PM

Does the eyeshadow come with a mirror in the lid? Sure fire way to tell it's a fake.

VanyaHargreeves · 22 March 2010 at 8:17PM

Almost certainly a fake. What was the colour listed as?

karenx · 23 March 2010 at 11:03AM

Thanks for the replies. Well I opened a claim on the girl. Stated what had happened. Also asked why the labels were peeled off. She said she bought it like that from mac counter. I said there is no way mac would peel the label of the box and tub before selling it! She said that they definatly did.
Also queried the color and she said I was to trust her it was the color "soft petal" as its a soft pink color and that I obviously like the color otherwise I wouldnt of bought it. I also queried the color name to the girl at mac and she hadnt heard of it. I feel like Im just going to go round in circles with this girl. She said I am not getting a refund and If I dont like the eyeshadow I should just throw it in the bin. And then what- I will be £5 down for nothing? Dont think so!

Auntie-Dolly- Is there anything in the ebay policy that says they do not allow their products to be sold? Thanks

VanyaHargreeves · 23 March 2010 at 5:39PM

I'm a bit of a MAC geek and I've never heard of that colour either.

karenx · 24 March 2010 at 10:14AM

Well the conversation went back and forth for sometime and I knew I was going to get nowhere. She is adament its real and bought it with the labels peeled off and she will not accept it back as its now been used. So I escelated it. And paypal are asking me for proof that its not a mac item! So Iv sent them links to everything I can find that states colors of mac eyeshadows. And Im going to go to the mac counter and get a letter written on headed paper, if they have it, or a receipt, to state they have never heard of that color and the shadow isnt the same as what it should be.
Fingers crossed. All for £4.20 but thats not the point!

Bought makeup item but think its a fake

Comments

Categories

Get our FREE Weekly email full of deals & guides - and it’s spam-free