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  • FIRST POST
    • anewloginapparently
    • By anewloginapparently 22nd Feb 10, 2:22 PM
    • 78Posts
    • 4Thanks
    anewloginapparently
    Debit card won't work online
    • #1
    • 22nd Feb 10, 2:22 PM
    Debit card won't work online 22nd Feb 10 at 2:22 PM
    Got a new visa debit card from Nat West replacing my switch but the thing won't work on any websites

    The card type selected does not match card number range entered, please select the correct card type.
    or

    •There card number you have entered appears to be invalid
    I tried ringing Nat West but they said it's nowt to do with them & need to ring the retailers involved but the retailers all say it's the bank & that they can't help. It works in cash machines but not any where I need to enter the card number...

    It's really annoting now cause need to buy train tickets today and have no money on my credit card. Has this happened to anyone else?
Page 1
    • Consumerist
    • By Consumerist 22nd Feb 10, 2:37 PM
    • 4,333 Posts
    • 2,153 Thanks
    Consumerist
    • #2
    • 22nd Feb 10, 2:37 PM
    • #2
    • 22nd Feb 10, 2:37 PM
    The obvious answer here is to discuss it with NatWest.
    .
    • Lokolo
    • By Lokolo 22nd Feb 10, 2:39 PM
    • 19,508 Posts
    • 14,465 Thanks
    Lokolo
    • #3
    • 22nd Feb 10, 2:39 PM
    • #3
    • 22nd Feb 10, 2:39 PM
    Have you used it in shops etc.?

    HSBC you have to activate it before you can use it.
    • anewloginapparently
    • By anewloginapparently 22nd Feb 10, 2:45 PM
    • 78 Posts
    • 4 Thanks
    anewloginapparently
    • #4
    • 22nd Feb 10, 2:45 PM
    • #4
    • 22nd Feb 10, 2:45 PM
    The obvious answer here is to discuss it with NatWest.
    .
    Originally posted by Consumerist
    Have rang them 3 times and no one has a clue, they keep saying that there is nothing wrong with the card, no block on it and it should work and I should contact the retailers involved.

    The retailers say it is a bank problem.

    I'm just wondering if it is a common problem really.
    • dzug1
    • By dzug1 22nd Feb 10, 2:45 PM
    • 13,355 Posts
    • 6,114 Thanks
    dzug1
    • #5
    • 22nd Feb 10, 2:45 PM
    • #5
    • 22nd Feb 10, 2:45 PM
    It's a retailer problem - they need to update their systems to recognise the new card number range.

    That WILL happen - but not in a hurry.

    It's happened a lot recently with banks introduccing new products - eg mastercard debit cards.
    • simax
    • By simax 22nd Feb 10, 2:46 PM
    • 1,754 Posts
    • 601 Thanks
    simax
    • #6
    • 22nd Feb 10, 2:46 PM
    • #6
    • 22nd Feb 10, 2:46 PM
    Not all retailers card processing systems accept the 4751 BIN yet, which is why you are having issues. Not the banks fault, you need to contact the retailers affected.
    • anewloginapparently
    • By anewloginapparently 22nd Feb 10, 2:46 PM
    • 78 Posts
    • 4 Thanks
    anewloginapparently
    • #7
    • 22nd Feb 10, 2:46 PM
    • #7
    • 22nd Feb 10, 2:46 PM
    Have you used it in shops etc.?

    HSBC you have to activate it before you can use it.
    Originally posted by Lokolo
    Works fine in banks/shops etc just not over the phone or the internet... Nat West have said it is activated, cheers though.
    • anewloginapparently
    • By anewloginapparently 22nd Feb 10, 2:48 PM
    • 78 Posts
    • 4 Thanks
    anewloginapparently
    • #8
    • 22nd Feb 10, 2:48 PM
    • #8
    • 22nd Feb 10, 2:48 PM
    It's a retailer problem - they need to update their systems to recognise the new card number range.

    That WILL happen - but not in a hurry.

    It's happened a lot recently with banks introduccing new products - eg mastercard debit cards.
    Originally posted by dzug1
    Thanks for that... explains it far better than the bank attempted to!

    Wish I could have my maestro card back now mind, I need to do a lot of online purchasing so this leaves me really stuck.
    • glider3560
    • By glider3560 22nd Feb 10, 3:42 PM
    • 2,926 Posts
    • 1,728 Thanks
    glider3560
    • #9
    • 22nd Feb 10, 3:42 PM
    • #9
    • 22nd Feb 10, 3:42 PM
    Make sure you are selecting Visa Debit rather than Visa, if there is that option available. Also try Delta if there is an option for that (instead of Visa).

    • anewloginapparently
    • By anewloginapparently 22nd Feb 10, 4:43 PM
    • 78 Posts
    • 4 Thanks
    anewloginapparently
    Make sure you are selecting Visa Debit rather than Visa, if there is that option available. Also try Delta if there is an option for that (instead of Visa).
    Originally posted by glider3560
    Cheers have given it a go (infact tried everyone) but to no avail. Seems like I am just left with a useless debit card for the time being.
    • jonesMUFCforever
    • By jonesMUFCforever 22nd Feb 10, 7:00 PM
    • 22,529 Posts
    • 10,033 Thanks
    jonesMUFCforever
    Cheers have given it a go (infact tried everyone) but to no avail. Seems like I am just left with a useless debit card for the time being.
    Originally posted by anewloginapparently
    Time to change banks then?
    What goes around - comes around
    give lots and you will always receive lots
    • stclair
    • By stclair 22nd Feb 10, 9:36 PM
    • 6,240 Posts
    • 3,344 Thanks
    stclair
    Got a new visa debit card from Nat West replacing my switch but the thing won't work on any websites



    or



    I tried ringing Nat West but they said it's nowt to do with them & need to ring the retailers involved but the retailers all say it's the bank & that they can't help. It works in cash machines but not any where I need to enter the card number...

    It's really annoting now cause need to buy train tickets today and have no money on my credit card. Has this happened to anyone else?
    Originally posted by anewloginapparently
    Which train company was you using?

    Ive used mine on the trainline and transpennie express without any glitches.

    If you call natwest again ask them to email the business change unit and they will contact the dumb !!! retailer
    that cant be bothered to read there members letter to remind them to update there BINs.
    Last edited by stclair; 22-02-2010 at 9:41 PM.
    I Work For the RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
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