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Debit card won't work online
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# 1
anewloginapparently
Old 22-02-2010, 2:22 PM
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Default Debit card won't work online

Got a new visa debit card from Nat West replacing my switch but the thing won't work on any websites

Quote:
The card type selected does not match card number range entered, please select the correct card type.
or

Quote:
•There card number you have entered appears to be invalid
I tried ringing Nat West but they said it's nowt to do with them & need to ring the retailers involved but the retailers all say it's the bank & that they can't help. It works in cash machines but not any where I need to enter the card number...

It's really annoting now cause need to buy train tickets today and have no money on my credit card. Has this happened to anyone else?
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# 2
Consumerist
Old 22-02-2010, 2:37 PM
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The obvious answer here is to discuss it with NatWest.
.
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# 3
Lokolo
Old 22-02-2010, 2:39 PM
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Have you used it in shops etc.?

HSBC you have to activate it before you can use it.
You only live once so make the most of it!
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# 4
anewloginapparently
Old 22-02-2010, 2:45 PM
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Quote:
Originally Posted by Consumerist View Post
The obvious answer here is to discuss it with NatWest.
.
Have rang them 3 times and no one has a clue, they keep saying that there is nothing wrong with the card, no block on it and it should work and I should contact the retailers involved.

The retailers say it is a bank problem.

I'm just wondering if it is a common problem really.
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# 5
dzug1
Old 22-02-2010, 2:45 PM
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It's a retailer problem - they need to update their systems to recognise the new card number range.

That WILL happen - but not in a hurry.

It's happened a lot recently with banks introduccing new products - eg mastercard debit cards.
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# 6
simax
Old 22-02-2010, 2:46 PM
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Not all retailers card processing systems accept the 4751 BIN yet, which is why you are having issues. Not the banks fault, you need to contact the retailers affected.
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# 7
anewloginapparently
Old 22-02-2010, 2:46 PM
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Quote:
Originally Posted by Lokolo View Post
Have you used it in shops etc.?

HSBC you have to activate it before you can use it.
Works fine in banks/shops etc just not over the phone or the internet... Nat West have said it is activated, cheers though.
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# 8
anewloginapparently
Old 22-02-2010, 2:48 PM
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Quote:
Originally Posted by dzug1 View Post
It's a retailer problem - they need to update their systems to recognise the new card number range.

That WILL happen - but not in a hurry.

It's happened a lot recently with banks introduccing new products - eg mastercard debit cards.
Thanks for that... explains it far better than the bank attempted to!

Wish I could have my maestro card back now mind, I need to do a lot of online purchasing so this leaves me really stuck.
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# 9
glider3560
Old 22-02-2010, 3:42 PM
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Make sure you are selecting Visa Debit rather than Visa, if there is that option available. Also try Delta if there is an option for that (instead of Visa).

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# 10
anewloginapparently
Old 22-02-2010, 4:43 PM
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Quote:
Originally Posted by glider3560 View Post
Make sure you are selecting Visa Debit rather than Visa, if there is that option available. Also try Delta if there is an option for that (instead of Visa).
Cheers have given it a go (infact tried everyone) but to no avail. Seems like I am just left with a useless debit card for the time being.
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# 11
jonesMUFCforever
Old 22-02-2010, 7:00 PM
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Quote:
Originally Posted by anewloginapparently View Post
Cheers have given it a go (infact tried everyone) but to no avail. Seems like I am just left with a useless debit card for the time being.
Time to change banks then?
What goes around - comes around
give lots and you will always receive lots
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# 12
stclair
Old 22-02-2010, 9:36 PM
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Quote:
Originally Posted by anewloginapparently View Post
Got a new visa debit card from Nat West replacing my switch but the thing won't work on any websites



or



I tried ringing Nat West but they said it's nowt to do with them & need to ring the retailers involved but the retailers all say it's the bank & that they can't help. It works in cash machines but not any where I need to enter the card number...

It's really annoting now cause need to buy train tickets today and have no money on my credit card. Has this happened to anyone else?
Which train company was you using?

Ive used mine on the trainline and transpennie express without any glitches.

If you call natwest again ask them to email the business change unit and they will contact the dumb !!! retailer
that cant be bothered to read there members letter to remind them to update there BINs.
I Work For NatWest
However Any Opinion Given On MSE Is Strictly My Own

Last edited by stclair; 22-02-2010 at 9:41 PM.
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