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  • han694
    • #2
    • 17th Dec 09, 6:03 PM
    • #2
    • 17th Dec 09, 6:03 PM
    Thanks for this, Have send off
  • Chicky
    • #3
    • 7th Jan 10, 4:39 PM
    The covers have damaged the pram!
    • #3
    • 7th Jan 10, 4:39 PM
    Installed the covers and double checked as per instructions. Now when the pram is folded the storage clip (which clips the pram together) gets caught on the cover (installed to prevent fingers being severed) and has bent it! Had a horrible call with Maclaren who tell me that I will have to take the pram to a service centre that is over an hours drive away, leave my pram there, and I might have to pay for the repairs!! Even though I installed their covers to cover their design fault they have told me that they are not obliged to do anything about children having their fingers severed and that the covers were basically a good will gesture!! I am disgusted!!
    • sarah1972
    • By sarah1972 7th Jan 10, 5:06 PM
    • 9,849 Posts
    • 32,730 Thanks
    sarah1972
    • #4
    • 7th Jan 10, 5:06 PM
    • #4
    • 7th Jan 10, 5:06 PM
    Installed the covers and double checked as per instructions. Now when the pram is folded the storage clip (which clips the pram together) gets caught on the cover (installed to prevent fingers being severed) and has bent it! Had a horrible call with Maclaren who tell me that I will have to take the pram to a service centre that is over an hours drive away, leave my pram there, and I might have to pay for the repairs!! Even though I installed their covers to cover their design fault they have told me that they are not obliged to do anything about children having their fingers severed and that the covers were basically a good will gesture!! I am disgusted!!
    Originally posted by Chicky

    You want the ranting/venting board here: http://forums.moneysavingexpert.com/forumdisplay.html?f=82
    I'm a Board Guide on the Freebies and Freebies (Low Spend) Board, discount codes 'n' vouchers and music moneysaving boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com (its not part of my role to deal with reportable posts). Any views are mine and not the official line of MoneySavingExpert.com.

    New to MSE?http://www.moneysavingexpert.com/site/forum-introduction-guide?_ga=1.180583330.489173029.1402242994
  • summertreats
    • #5
    • 20th Apr 12, 9:02 AM
    • #5
    • 20th Apr 12, 9:02 AM
    still available thanks
  • happyinflorida
    • #6
    • 2nd May 12, 10:54 AM
    • #6
    • 2nd May 12, 10:54 AM
    This is Maclaren all over.

    Badly designed prams and buggies that can kill or injure a child but they do absolutely nothing about it.

    My first pram was from this awful company and the brakes kept locking up when I was pushing it.

    They had it in and said nothing wrong - kept happening, I took it back and the bloke in the shop (now closed down) refused to do anymore. Went to another Maclaren shop and the man there contacted Maclaren who refused to help. He had a look at it and he told me it was faulty but nothing he could do!

    I sent complaint letters to Maclaren who totally refused to do anything. I later learnt they knew of the design fault but like always with this company, they relied on people getting fed up and buying a new pram!

    I never bought from them again and would recommend everyone to steer very clear away from this company.

    Mothercare were the best place I found - if you buy anything from them you can take it back to them, anywhere in the country and they'll lend you a replacement - this was many years ago so I don't know if still the same but they were excellent in comparison!
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