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EON- window for billing meter reading?

rhiwfield
rhiwfield Posts: 2,482 Forumite
in Energy
Would an EON rep please advise what the window is for a meter reading to be used for a bill? My next bill is around 4/12 and I received an e-mail last week asking for a meter reading.

Comments

  • advantix
    advantix Posts: 204 Forumite
    I Believe the reading window is 14 days either side of the bill date, But i am sure a rep will be along soon to confirm / deny this.
  • spiro
    spiro Posts: 6,405 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    At a guess I would say as soon as you receive the email or within a couple of days.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).
  • E.ON_Company_Representative
    E.ON_Company_Representative Posts: 806 Organisation Representative
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Hi rhiwfield,

    All quarterly billed residential customers will receive an email prompt to ask for a reading 14 days before the bill is due. The reading can be provided any day within these 14 days.

    If we don’t have a reading from either the meter reader or the customer by the time the bill is due we will still send another email as a reminder before we estimate the bill.

    Any other questions please feel free to ask.

    Brian :)
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Lesley_Allan
    Lesley_Allan Posts: 66 Forumite
    That's good to know, my quarterely bill is due on 10th December, I enter my meter readings on the 1st of every month so hopefully this will be enough time before my bill is produced.
  • E.ON_Company_Representative
    E.ON_Company_Representative Posts: 806 Organisation Representative
    Part of the Furniture 500 Posts Name Dropper Photogenic
    Hi Lesley_Allen,

    That's right, entering your reading on the 1st will be nicely within the window.

    Brian :)
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • molerat
    molerat Posts: 36,095 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    E.ON_Company_Representative:_Brian wrote: »
    Hi rhiwfield,

    All quarterly billed residential customers will receive an email prompt to ask for a reading 14 days before the bill is due. The reading can be provided any day within these 14 days.

    If we don’t have a reading from either the meter reader or the customer by the time the bill is due we will still send another email as a reminder before we estimate the bill.

    Any other questions please feel free to ask.

    Brian :)
    A nice idea if it worked in practice. I used to get the e-mails but now they have stopped, and yes my details are correct on the site as I do get other e-mailings. I managed to catch the last bill by noticing that my electric had been read by a meter reader so put in a reading for gas and it was used for the bill.
  • E.ON_Company_Representative
    E.ON_Company_Representative Posts: 806 Organisation Representative
    Part of the Furniture 500 Posts Name Dropper Photogenic
    molerat wrote: »
    A nice idea if it worked in practice. I used to get the e-mails but now they have stopped, and yes my details are correct on the site as I do get other e-mailings.

    Hi molerat,

    Have you spoke to us about this?

    There should be emails sent to you, if you're not receiving any emails from E.ON then either they are not being sent or they are being blocked from reaching your email inbox.

    I can help look into this if you'd like? You can email me personally using the email address on the left. :)

    Brian
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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