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PPI and CitiFinancial Europe Plc
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# 1
tiggrnads
Old 09-11-2009, 9:33 PM
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Default PPI and CitiFinancial Europe Plc

Dear all

I would be so grateful if somebody could please help me on this.

To cut a VERY long story short. I have received a letter from FOS saying that my PPI claim against CitiFinancial Europe Plc for a loan was successful and also saying that they should pay me 300 compensation, and interest, on top of what they owe for the mis-sold PPI. The case went all the way to an ombudsman and, now that I have signed to accept, it is "binding". You can imagine my joy and thoufghts of how I will spend the money over Christmas.

This was four weeks ago (the time Citi were given to reply) and I have heard nothing from them. Worse than that, FOS have made it clear that they are no longer involved and that I need to contact Citi directly to take this any further. That is bad enough but I cannot contact them because I cannot get a number (apart from the useless 08709086000 one based in India) and have found out today that the address that FOS have been using (Pride Park, Derby) is apparently wrong so it is unlikely that Citi have been getting any of the letters anyway.

Can anybody help me please? This is two years worth of writing and waiting and now looks like going down the pan. Should FOS still help me (bearing in mind that they do not even have an accuate address for Citi).

Any help most gratefuly appreciated

Eddie:confused:
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# 2
di3004
Old 09-11-2009, 9:54 PM
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Quote:
Originally Posted by tiggrnads View Post
Dear all

I would be so grateful if somebody could please help me on this.

To cut a VERY long story short. I have received a letter from FOS saying that my PPI claim against CitiFinancial Europe Plc for a loan was successful and also saying that they should pay me 300 compensation, and interest, on top of what they owe for the mis-sold PPI. The case went all the way to an ombudsman and, now that I have signed to accept, it is "binding". You can imagine my joy and thoufghts of how I will spend the money over Christmas.

This was four weeks ago (the time Citi were given to reply) and I have heard nothing from them. Worse than that, FOS have made it clear that they are no longer involved and that I need to contact Citi directly to take this any further. That is bad enough but I cannot contact them because I cannot get a number (apart from the useless 08709086000 one based in India) and have found out today that the address that FOS have been using (Pride Park, Derby) is apparently wrong so it is unlikely that Citi have been getting any of the letters anyway.

Can anybody help me please? This is two years worth of writing and waiting and now looks like going down the pan. Should FOS still help me (bearing in mind that they do not even have an accuate address for Citi).

Any help most gratefuly appreciated

Eddie:confused:

Hi Eddie, well done and Many Congratulations.

I remember going through this myself where one of mine ended with the ombudsman, the final decision was in October 2007 and the company finally paid out in Jan 2008, however where the FOS state they cannot do anything about it, I think if you did contact them and ask them about this, they do tend to chase them up for you.

For being in the same position, I do think it will be the same for you.

However I am also aware going by a few posts that banks are stating they have no timescale on paying out, this I do think it very unfair, I would even if you have been told its all closed with the FOS, its not actually closed until you have received the payout.
Give them a call and ask them on what timescale your looking at as you believe you have already waited long enough, they may say give them another few weeks, but I'm sure they will suggest something to you.

Fingers crossed, please let us know how you get on.
The one and only "Dizzy Di"
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# 3
woodymeg
Old 10-11-2009, 11:10 AM
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Hi dont know if this will help but i have a claim with them the address i have got is -
Citifancial
PO Box 49944
London
SE5 7YG
I have also spoken to them on the phone which is 08001056609
Have got email address also - crt.pleaseassist@citigroup.com
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# 4
tiggrnads
Old 10-11-2009, 10:29 PM
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That's a great help, thankyou so much. Also spoke with FOS today and it seems that, despite letter they sent me, they will assist, to a degree.
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# 5
tiggrnads
Old 11-11-2009, 11:48 AM
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Hi Woodymeg

Quote:
Originally Posted by woodymeg View Post
Hi dont know if this will help but i have a claim with them the address i have got is -
Citifancial
PO Box 49944
London
SE5 7YG
I have also spoken to them on the phone which is 08001056609
Have got email address also - crt.pleaseassist@citigroup.com
Could you please check you have given correct Tel No as I cannot get through on it. This would, however, be in line with every other way that I have tried to make contact. I have used E Mail address today though and this seemed to be delivered without a problem.

Thnaks

Eddie
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# 6
woodymeg
Old 11-11-2009, 9:23 PM
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Quote:
Originally Posted by tiggrnads View Post
Hi Woodymeg



Could you please check you have given correct Tel No as I cannot get through on it. This would, however, be in line with every other way that I have tried to make contact. I have used E Mail address today though and this seemed to be delivered without a problem.

Thnaks

Eddie
Hi really sorry telephone no is 0800 0156 609
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# 7
woodymeg
Old 13-11-2009, 3:36 PM
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Quote:
Originally Posted by woodymeg View Post
Hi really sorry telephone no is 0800 0156 609

Just wondered if you have had any joy with them, got my money back yesterday on 4 loans and it only took afew weeks.
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# 8
tiggrnads
Old 19-11-2009, 12:47 PM
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Quote:
Originally Posted by woodymeg View Post
Just wondered if you have had any joy with them, got my money back yesterday on 4 loans and it only took afew weeks.
They're still playing hard to get (you know, cheques requested but take 4 days, then again a few days later etc etc :rolleyes but I'm closing in on them and it looks like it should be a positive outcome and ready for Christmas. Will let you know the result when it comes.

Eddie
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# 9
seaeaacr
Old 10-05-2014, 3:48 PM
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[QUOTE=tiggrnads;26771873]Hi Woodymeg



Could you please check you have given correct Tel No as I cannot get through on it. This would, however, be in line with every other way that I have tried to make contact. I have used E Mail address today though and this seemed to be delivered without a problem.

Thnaks

I have a Worthing address for Citifinancial Europe,
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# 10
seaeaacr
Old 10-05-2014, 3:51 PM
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CitiFinancial Europe, PO Box 4904, Worthing,BN99 3AS
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# 11
amersall
Old 10-05-2014, 8:41 PM
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Hi there, this thread has not been added to for over 4 years.

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