Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • TOTALNEWBIE
    • By TOTALNEWBIE 9th Nov 09, 10:03 AM
    • 80Posts
    • 926Thanks
    TOTALNEWBIE
    MINT PPI claim refused, should I pursue...
    • #1
    • 9th Nov 09, 10:03 AM
    MINT PPI claim refused, should I pursue... 9th Nov 09 at 10:03 AM
    Hi All,

    I made a claim for a PPI refund on my MINT credit card. I dont recall opting for it but they say I did. I sent the first letter from this site to them & they have just come back to me saying that the policy was provided on a "non advice" basis & that I signed the application as it was a postal application.

    This results in them not upholding my claim.

    DO you guys think it is worth pursuing

    Thanks!
Page 1
  • di3004
    • #2
    • 9th Nov 09, 11:09 AM
    • #2
    • 9th Nov 09, 11:09 AM
    Hi All,

    I made a claim for a PPI refund on my MINT credit card. I dont recall opting for it but they say I did. I sent the first letter from this site to them & they have just come back to me saying that the policy was provided on a "non advice" basis & that I signed the application as it was a postal application.

    This results in them not upholding my claim.

    DO you guys think it is worth pursuing

    Thanks!
    Originally posted by TOTALNEWBIE

    Hi there

    If this was not the final decision, then write back to them, in the final decision they should let you know if your able to take your complaint to the financial ombudsman service (FOS).

    Write back and tell them you do not agree with the decision they made on your complaint and despite them clarifying it was sold on a non-advised basis you still strongly believe you were mis sold the PPI and request they consider.

    Keep at them until you receive the final decision, good luck and please keep us posted.
    The one and only "Dizzy Di"
  • lucky 13
    • #3
    • 9th Nov 09, 5:44 PM
    • #3
    • 9th Nov 09, 5:44 PM
    Hi TOTALNEWBIE
    keep at it.im currently in the claim process and its painfully slow.Patience is not my strong point but im not going to let a overpaid system absorb any more of my hard earned cash.Its your readies so dont give up :-)
    • TOTALNEWBIE
    • By TOTALNEWBIE 9th Nov 09, 6:07 PM
    • 80 Posts
    • 926 Thanks
    TOTALNEWBIE
    • #4
    • 9th Nov 09, 6:07 PM
    • #4
    • 9th Nov 09, 6:07 PM
    Thanks, will fight on!
  • Portofino
    • #5
    • 9th Nov 09, 8:22 PM
    • #5
    • 9th Nov 09, 8:22 PM
    I would also look at the FOS website as there are some interesting cases on what the customer would understand at the point of sale. Nada if it was a postal application. Also, it is not sufficient for the Bank to issue T&Cs for PPI after the sale and expect the customer to understand it. Quote the FOS, I say!
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,483Posts Today

7,237Users online

Martin's Twitter
  • M'weekly email: Brexit Q&A, 0.99% mortgage, Apple camp, BritGas cust £300off, free Windows10,Sky 45%off, free cinema https://t.co/bS4J70zc35

  • Sometimes just pressing 'Block' is very cathartic!

  • Sheesh... now I'm being attacked for a post asking about how bad AIRPORT exchange rates are as if it were some Brexit point!

  • Follow Martin