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00800 numbers can you help?
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# 1
Old 16-05-2006, 4:00 PM
MoneySaving Newbie
Join Date: Jun 2005
Posts: 1
Question 00800 numbers can you help?

Is a 00800 number a freephone number from a UK landline? Belkin computer accessory company provide one and I have been charged the following cost:
call duration call cost
38:29 14.13
34:39 12.73
05:56 2.18
05:56 2.18
05:36 2.06
05:30 2.02
The last four calls did not even have a person pick up due to my frustration at being held on hold.
Well, you can imagine my horror when the bill came in? A total of 35.30 Is being charged for this number correct? Please advise?
Thank you in advance.
thegameplayer is offline
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# 2
Old 16-05-2006, 4:02 PM
MoneySaving Stalwart
Join Date: Jun 2005
Location: Nr Salisbury
Posts: 677

Not much help I know but the only time I have encountered this 00800 prefix was for an IT company and they were based in Ireland.
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# 3
Old 16-05-2006, 4:11 PM
MoneySaving Stalwart
Join Date: Jun 2005
Location: Nr Salisbury
Posts: 677

Ok - I have had a trawl of the 'net and I came up with this description on the saynoto870 website

This is an International FreePhone number. That is one that is free to call from almost anywhere in the world provided you call on a domestic home landline. Of course mobile phone providers will almost certainly charge you at their 0800 Freephone rate which is not free and usually excluded from bundled minutes. This number also ought to be free to call from any BT Payphone too although the fact that it doesn't require you to put money in would confirm this.

In general 00 800 Freephone numbers have the same characteristics as 0800 to call except you can also call them free from another country too and not just within the UK. The actual call centre could be located anywhere in the world since as far as the international call routing country code system is required the 800 is a country code for the country called Freephone that can in fact be anywhere in the world. As there aren't that many 00 800 numbers they only need the one code to serve them all
So from that I would take it that if you called this 00800 number from a landline you should not have been charged. Was it a landline or a mobile?
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# 4
Old 16-05-2006, 7:54 PM
Deliciously Dedicated Diehard MoneySaving Devotee
Join Date: Jan 2005
Location: Essex
Posts: 10,961

As there's been no response, I reckon thegameplayer was calling from a mobile and hasn't found the "Doh!" button yet.
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
I will continue to help with Orchid programming whenever possible.
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