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  • FIRST POST
    thegameplayer
    00800 numbers can you help?
    • #1
    • 16th May 06, 4:00 PM
    00800 numbers can you help? 16th May 06 at 4:00 PM
    Is a 00800 number a freephone number from a UK landline? Belkin computer accessory company provide one and I have been charged the following cost:
    call duration call cost
    38:29 14.13
    34:39 12.73
    05:56 2.18
    05:56 2.18
    05:36 2.06
    05:30 2.02
    The last four calls did not even have a person pick up due to my frustration at being held on hold.
    Well, you can imagine my horror when the bill came in? A total of 35.30 Is being charged for this number correct? Please advise?
    Thank you in advance.
Page 1
  • headcovers
    • #2
    • 16th May 06, 4:02 PM
    • #2
    • 16th May 06, 4:02 PM
    Not much help I know but the only time I have encountered this 00800 prefix was for an IT company and they were based in Ireland.
  • headcovers
    • #3
    • 16th May 06, 4:11 PM
    • #3
    • 16th May 06, 4:11 PM
    Ok - I have had a trawl of the 'net and I came up with this description on the saynoto870 website

    This is an International FreePhone number. That is one that is free to call from almost anywhere in the world provided you call on a domestic home landline. Of course mobile phone providers will almost certainly charge you at their 0800 Freephone rate which is not free and usually excluded from bundled minutes. This number also ought to be free to call from any BT Payphone too although the fact that it doesn't require you to put money in would confirm this.

    In general 00 800 Freephone numbers have the same characteristics as 0800 to call except you can also call them free from another country too and not just within the UK. The actual call centre could be located anywhere in the world since as far as the international call routing country code system is required the 800 is a country code for the country called Freephone that can in fact be anywhere in the world. As there aren't that many 00 800 numbers they only need the one code to serve them all
    So from that I would take it that if you called this 00800 number from a landline you should not have been charged. Was it a landline or a mobile?
    • Heinz
    • By Heinz 16th May 06, 7:54 PM
    • 10,984 Posts
    • 4,421 Thanks
    Heinz
    • #4
    • 16th May 06, 7:54 PM
    • #4
    • 16th May 06, 7:54 PM
    As there's been no response, I reckon thegameplayer was calling from a mobile and hasn't found the "Doh!" button yet.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
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