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Cancel Experian account?
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# 1
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HCN
Old 04-03-2006, 5:27 PM
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Question Cancel Experian account?

Have just used the advice in the article on credit ratings to receive a free report from Experian - signing up for a free 30 day trial, giving direct debit details. Unfortunately, I have now got stuck when trying to cancel the account - the money saving article advises that this should be done immediately so it doesn't get forgotten - but I can't find a way of doing this online on the Experian website. If anyone else has done this and knows how to go about cancelling, I'd really appreciate your advice. Otherwise, guess I'll have to wait while Monday and phone them to cancel?
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# 2
mancitychick
Old 04-03-2006, 9:45 PM
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I took the free trail with Equifax and they only let you cancel by phone, for security apparently. So maybe Experian is the same. Why not subscride to Martins' Tart alert so you won't forget to cancel :-)
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# 3
roswell
Old 04-03-2006, 9:47 PM
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You just send a mail to customer services and advise you want to cancel your account they will send you a mail the next day advising its canceled.

DONT pay for anything like a credit score as they will charge you each month.
If it doesnt pay rent sell it.
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# 4
YorkshireBoy
Old 04-03-2006, 11:39 PM
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Quote:
Originally Posted by mancitychick
Why not subscride to Martins' Tart alert so you won't forget to cancel :-)
Doesn't the tart alert give you 6 weeks notice? That would mean you'd have to set the tart alert 2-3 weeks before you applied for the 30-day Experian free trial.

Much better, in my opinion, to read the T&C's before you tick the box to say you've read them. The cancellation procedure is detailed in section 7C I believe.

Last edited by YorkshireBoy; 04-03-2006 at 11:41 PM.
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# 5
mancitychick
Old 04-03-2006, 11:54 PM
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Quote:
Originally Posted by YorkshireBoy
Doesn't the tart alert give you 6 weeks notice? That would mean you'd have to set the tart alert 2-3 weeks before you applied for the 30-day Experian free trial.

Much better, in my opinion, to read the T&C's before you tick the box to say you've read them. The cancellation procedure is detailed in section 7C I believe.
I was to busy watching CSI and only half thinking about what I was typing. Doh! - Sorry
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# 6
HCN
Old 05-03-2006, 9:51 AM
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Thanks to all who replied to my question. Have been back and checked and the cancellation instructions are indeed in the t+c's, section 7c - should have checked, as was pointed out. Will phone up and cancel tomorrow, and cancel dd at bank as well.
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# 7
CIS
Old 05-03-2006, 10:19 AM
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I emailed customer services and they cancelled, no questions asked
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# 8
CharleneUK
Old 05-03-2006, 11:15 AM
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I called customer services on their freephone number as I didn't get a reply via email.
"I did then, what I knew then. And when I knew better, I did better"

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# 9
kingkano
Old 05-03-2006, 2:20 PM
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Does your account close immediately?? I called 2 weeks ago and they confirmed it cancelled over fone but I can still login and view my report?? I emailed again the other day, got a reply with the 'email number' thingy, but no reply from them confirming the account closure yet.... bit worried Im gonna get charged now!!
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# 10
jaybee
Old 05-03-2006, 2:49 PM
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I want to cancel as well. Have tried emailing but had no reply as yet.
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# 11
derrick
Old 05-03-2006, 5:02 PM
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You do need to phone them to cancel the free 30 day trial, the freephone number is 0800 6569000 lines open,

Mon-Fri 0900-1800
Sat 0900-1300
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# 12
jaybee
Old 05-03-2006, 5:05 PM
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Thanks - I'll 'phone them in the morning.
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# 13
kingkano
Old 06-03-2006, 12:49 PM
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Just in case anyone else wonders.....

You will still be able to log in if they cancel it, as they just set it to 'not renew' so you can still access the credit report etc atleast I could lol.
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# 14
ScrewyM
Old 09-03-2006, 2:38 PM
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If you sign up for any 'free trials' and you have Internet Banking. Just keep an eye on your Direct Debits and as soon as it appears on your account (it should appear long before it is due for payment) cancel it. The bank will inform the company that it has been cancelled and you don't have to do anything.
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# 15
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Old 10-03-2006, 1:07 PM
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You can't pay for CreditExpert by Direct Debit. You need a credit card or Visa debit card.
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I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

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# 16
taichi4me
Old 04-08-2009, 9:20 AM
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Used the 0800 6569000 and fine.

They did try and use the ''you've still got 2 days left. I can see you're linked to 2 addresses maybe something you want to look at etc etc and ...''

Hoping you go off and check and BAM you pay for month

:rolleyes:Remember you can save web pages easily. Just view your report, open all relevant bits up and save page in a folder
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# 17
tomburley
Old 06-03-2010, 12:53 PM
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Cool t burley

Quote:
Originally Posted by HCN View Post
Have just used the advice in the article on credit ratings to receive a free report from Experian - signing up for a free 30 day trial, giving direct debit details. Unfortunately, I have now got stuck when trying to cancel the account - the money saving article advises that this should be done immediately so it doesn't get forgotten - but I can't find a way of doing this online on the Experian website. If anyone else has done this and knows how to go about cancelling, I'd really appreciate your advice. Otherwise, guess I'll have to wait while Monday and phone them to cancel?
i done exactly the same thing and signed up to experian, then at no clear point did they tell me or state anywhere how too cancel it, they do this on purpose the best thing is just to cancel the direct debit at the bank, its your money so dont let them have it.
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# 18
bandigo
Old 29-03-2010, 10:00 PM
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Default Experian Problems

I have been with Experian for two years and last year i cancelled with my bank, and just now 5 March i see that they have taken a months payment ( Experian) that is, i phoned my bank and because i did it on my card, i have to phone them up to stop the payments.
Reason being that every time i try to get into the site they are doing a maintenence check i have tried on numerous occasions, but from reading the posts i see i will have to phone them up.
But thank you, at least i'm not on my own.
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# 19
Vex
Old 17-11-2011, 4:31 PM
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I just got off the phone to creditexpert, the guy I spoke with was a little weird, and as any saleman would tried to keep me on.. It's not worth it, he went onto say about more history and addresses, but I just wanted to cancel. I ended up losing it towards the end as he really didn't take the hint, and started coughing.. gross.. anyway you have to pay for the phone call regardless of the "free trial"
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# 20
charlie-chan
Old 17-11-2011, 5:24 PM
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I think I cancelled mine through the website.
Competition Wins:

Glee Goodie Bag!
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