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  • FIRST POST
    HCN
    0 WOW
    Cancel Experian account?
    • #1
    • 4th Mar 06, 5:27 PM
    0 WOW
    Cancel Experian account? 4th Mar 06 at 5:27 PM
    Have just used the advice in the article on credit ratings to receive a free report from Experian - signing up for a free 30 day trial, giving direct debit details. Unfortunately, I have now got stuck when trying to cancel the account - the money saving article advises that this should be done immediately so it doesn't get forgotten - but I can't find a way of doing this online on the Experian website. If anyone else has done this and knows how to go about cancelling, I'd really appreciate your advice. Otherwise, guess I'll have to wait while Monday and phone them to cancel?
Page 1
    • mancitychick
    • By mancitychick 4th Mar 06, 9:45 PM
    • 943 Posts
    • 728 Thanks
    mancitychick
    • #2
    • 4th Mar 06, 9:45 PM
    • #2
    • 4th Mar 06, 9:45 PM
    I took the free trail with Equifax and they only let you cancel by phone, for security apparently. So maybe Experian is the same. Why not subscride to Martins' Tart alert so you won't forget to cancel :-)
  • roswell
    • #3
    • 4th Mar 06, 9:47 PM
    • #3
    • 4th Mar 06, 9:47 PM
    You just send a mail to customer services and advise you want to cancel your account they will send you a mail the next day advising its canceled.

    DONT pay for anything like a credit score as they will charge you each month.
    If it doesnt pay rent sell it.
    Mortgage - £2,000
    Updated - November 2012
    • YorkshireBoy
    • By YorkshireBoy 4th Mar 06, 11:39 PM
    • 26,690 Posts
    • 14,710 Thanks
    YorkshireBoy
    • #4
    • 4th Mar 06, 11:39 PM
    • #4
    • 4th Mar 06, 11:39 PM
    Why not subscride to Martins' Tart alert so you won't forget to cancel :-)
    by mancitychick
    Doesn't the tart alert give you 6 weeks notice? That would mean you'd have to set the tart alert 2-3 weeks before you applied for the 30-day Experian free trial.

    Much better, in my opinion, to read the T&C's before you tick the box to say you've read them. The cancellation procedure is detailed in section 7C I believe.
    Last edited by YorkshireBoy; 04-03-2006 at 11:41 PM.
    • mancitychick
    • By mancitychick 4th Mar 06, 11:54 PM
    • 943 Posts
    • 728 Thanks
    mancitychick
    • #5
    • 4th Mar 06, 11:54 PM
    • #5
    • 4th Mar 06, 11:54 PM
    Doesn't the tart alert give you 6 weeks notice? That would mean you'd have to set the tart alert 2-3 weeks before you applied for the 30-day Experian free trial.

    Much better, in my opinion, to read the T&C's before you tick the box to say you've read them. The cancellation procedure is detailed in section 7C I believe.
    by YorkshireBoy
    I was to busy watching CSI and only half thinking about what I was typing. Doh! - Sorry
  • HCN
    • #6
    • 5th Mar 06, 9:51 AM
    • #6
    • 5th Mar 06, 9:51 AM
    Thanks to all who replied to my question. Have been back and checked and the cancellation instructions are indeed in the t+c's, section 7c - should have checked, as was pointed out. Will phone up and cancel tomorrow, and cancel dd at bank as well.
    • CIS
    • By CIS 5th Mar 06, 10:19 AM
    • 8,920 Posts
    • 4,995 Thanks
    CIS
    • #7
    • 5th Mar 06, 10:19 AM
    • #7
    • 5th Mar 06, 10:19 AM
    I emailed customer services and they cancelled, no questions asked
    • CharleneUK
    • By CharleneUK 5th Mar 06, 11:15 AM
    • 3,164 Posts
    • 1,096 Thanks
    CharleneUK
    • #8
    • 5th Mar 06, 11:15 AM
    • #8
    • 5th Mar 06, 11:15 AM
    I called customer services on their freephone number as I didn't get a reply via email.
    "I did then, what I knew then. And when I knew better, I did better"

    Timberlake Hussy Clique Member No 2
    • kingkano
    • By kingkano 5th Mar 06, 2:20 PM
    • 1,919 Posts
    • 841 Thanks
    kingkano
    • #9
    • 5th Mar 06, 2:20 PM
    • #9
    • 5th Mar 06, 2:20 PM
    Does your account close immediately?? I called 2 weeks ago and they confirmed it cancelled over fone but I can still login and view my report?? I emailed again the other day, got a reply with the 'email number' thingy, but no reply from them confirming the account closure yet.... bit worried Im gonna get charged now!!
    • jaybee
    • By jaybee 5th Mar 06, 2:49 PM
    • 1,359 Posts
    • 2,426 Thanks
    jaybee
    I want to cancel as well. Have tried emailing but had no reply as yet.
    • derrick
    • By derrick 5th Mar 06, 5:02 PM
    • 6,655 Posts
    • 2,164 Thanks
    derrick
    You do need to phone them to cancel the free 30 day trial, the freephone number is 0800 6569000 lines open,

    Mon-Fri 0900-1800
    Sat 0900-1300
    Don`t steal - the Government doesn`t like the competition


    • jaybee
    • By jaybee 5th Mar 06, 5:05 PM
    • 1,359 Posts
    • 2,426 Thanks
    jaybee
    Thanks - I'll 'phone them in the morning.
    • kingkano
    • By kingkano 6th Mar 06, 12:49 PM
    • 1,919 Posts
    • 841 Thanks
    kingkano
    Just in case anyone else wonders.....

    You will still be able to log in if they cancel it, as they just set it to 'not renew' so you can still access the credit report etc atleast I could lol.
  • ScrewyM
    If you sign up for any 'free trials' and you have Internet Banking. Just keep an eye on your Direct Debits and as soon as it appears on your account (it should appear long before it is due for payment) cancel it. The bank will inform the company that it has been cancelled and you don't have to do anything.
  • Experian company representative
    You can't pay for CreditExpert by Direct Debit. You need a credit card or Visa debit card.
    “Official Company Representative
    I am an official company representative of Experian. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"

    Posts by James Jones, Neil Stone, Steven Rathmill & Emma Beardsley
  • taichi4me
    Used the 0800 6569000 and fine.

    They did try and use the ''you've still got 2 days left. I can see you're linked to 2 addresses maybe something you want to look at etc etc and ...''

    Hoping you go off and check and BAM you pay for month

    :rolleyes:Remember you can save web pages easily. Just view your report, open all relevant bits up and save page in a folder
  • tomburley
    t burley
    Have just used the advice in the article on credit ratings to receive a free report from Experian - signing up for a free 30 day trial, giving direct debit details. Unfortunately, I have now got stuck when trying to cancel the account - the money saving article advises that this should be done immediately so it doesn't get forgotten - but I can't find a way of doing this online on the Experian website. If anyone else has done this and knows how to go about cancelling, I'd really appreciate your advice. Otherwise, guess I'll have to wait while Monday and phone them to cancel?
    Originally posted by HCN
    i done exactly the same thing and signed up to experian, then at no clear point did they tell me or state anywhere how too cancel it, they do this on purpose the best thing is just to cancel the direct debit at the bank, its your money so dont let them have it.
  • bandigo
    Experian Problems
    I have been with Experian for two years and last year i cancelled with my bank, and just now 5 March i see that they have taken a months payment ( Experian) that is, i phoned my bank and because i did it on my card, i have to phone them up to stop the payments.
    Reason being that every time i try to get into the site they are doing a maintenence check i have tried on numerous occasions, but from reading the posts i see i will have to phone them up.
    But thank you, at least i'm not on my own.
  • Vex
    I just got off the phone to creditexpert, the guy I spoke with was a little weird, and as any saleman would tried to keep me on.. It's not worth it, he went onto say about more history and addresses, but I just wanted to cancel. I ended up losing it towards the end as he really didn't take the hint, and started coughing.. gross.. anyway you have to pay for the phone call regardless of the "free trial"
    • charlie-chan
    • By charlie-chan 17th Nov 11, 5:24 PM
    • 637 Posts
    • 929 Thanks
    charlie-chan
    I think I cancelled mine through the website.
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