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  • FIRST POST
    zwobott
    PayPal charged me twice for the same item !! Lost 208 GBP !!!
    • #1
    • 22nd Dec 08, 9:45 PM
    PayPal charged me twice for the same item !! Lost 208 GBP !!! 22nd Dec 08 at 9:45 PM
    hi

    Don't know what to do; I had found a seller on eBay who was selling some stuff. We agreed the price, and he withdrew the offer, I sent him money via PayPal, got the items a few days later (beginning of October 2008), everything was fine, but...

    Today, I was doing random checks of my PayPal account versus bank account, and it appears that PayPal charged me twice for the same service. The amount of money I have sent was 208 GBP, but PayPal did send altogether 416 GBP!

    As soon as I have discovered what had happened I sent them an e-mail:

    '''Hello,
    just had done some checks on my bank account and, it appears that PayPal charged me twice on 1st October 2008. I sent ### pounds that day to (name of the person/seller) for some items. What I can see on my PayPal statement for October 2008, there is 208 GBP twice taken out of my account that day !! Also I have double checked e-mails between me and Mr.Seller and the only amount we mentioned was 208 GBP !''

    They replied me some hours later:

    ''I have reviewed your account and I can advise you that as both of these
    transactions were sent over 45 days ago we can not force the seller to
    refund your for these payments. In addition you would not be able to open a
    non-receipt claim against one of the transaction due to the time frame which
    has lapsed. I would advise you to contact the seller and ask them to refund
    you. If they contact us and ask us to process this refund we can do so on
    their behalf and ensure that no additional charges are incurred.

    I understand your frustration regarding this matter and apologize for the
    inconvenience it caused you.''



    My answer:

    ''Wait a minute.

    It was not me who sent these money twice to the seller, it was PayPal service!!!
    I authorized you ONCE by clicking to sent 208 GBP to that person!

    You charged me twice / have taken money from my account, and how dare you saying now that it is my responsibility ? is it a joke ???

    That is my last letter to you! If you don't want to return my money, I am going to the police, and media!''



    Has anyone experienced similar problems with PayPal ?
    What should I do next ?
    I have sent an e-mail to the seller, but so far no reply.


    Thank you
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