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ESources.co.uk - 60 Day Satisfaction Guarantee Rant

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I have replied to a topic already open about esources in the "Small Biz" forum, but want to escalate to a Vent now...

http://forums.moneysavingexpert.com/showthread.html?t=585062&page=2

Basically after buying their lifetime membership on 18th Nov, I chose to cancel for a refund about 2/3 days later, citing I could already find the wholesalers listed on free sites such as alibaba, etc and I was not satisfied.

I received no response from their customer services for 12 days, only for them to state that because I was logging into the site, I was not entitled to a refund. I will add at this point they suspended my account approx. 24th Nov with no reason given, so could not login to the site after this point, although in my first email support reply they stated that I was logging in right up until 30th (not entirely sure of the dates as emails at home)

Im seeking legal advice currently and have contacted my Credit Card company for advice...what are my options to get my money back here? Surely I am entitled under the UK Distance Selling regulations...although they state that they are a trade company not a consumer company and it doesnt apply.

(Some of the dates above might be a little out as Im not at home to see my emails, but I did first request a refund after two days of purchase)

Ive previously been accused by someone (a fraud analyst) in the other topic as making a fraudulant claim...I feel quite upset and annoyed by this company and the fact that in making my findings known can be accused like this.

Thanks in advance...

Comments

  • pan111
    pan111 Posts: 90 Forumite
    Part of the Furniture Combo Breaker
    Good news...This morning I had a letter from my CC company saying my refund has been processed :)

    I was asked to provide my receipt (PayPal Invoice) and any correspondence I had between myself and esources...

    I sent them my emails, the replies I had and copies of several webform submissions for my proof.

    I would recommend anyone planning a chargeback against any company where the service or product falls short of expectation, to keep copies of any emails sent or received and have a detailed description of the events leading up to the chargeback request, plus the invoice/receipt.

    I feel so relieved this is all sorted out
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