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Cost of replacing toilet cistern inner workings - how much should I pay?
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# 1
binderhamlyn
Old 19-08-2008, 9:36 PM
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Angry Cost of replacing toilet cistern inner workings - how much should I pay?

Our new toilet cistern inner workings from Bathstore.com were faulty. They provided replacements and asked us to get a plumber to do the work, pay for it and send the bill to them for reimbursement. The plumber charged us 95, which we duly paid. Bathstore.com then refused to re-imburse us saying it should have cost no more than 30. I can't believe anyone would travel to do any household related job for 30 including 17.5% VAT. Can readers give me an idea of how much it costs for a plumber to visit, drain the toilet, and replace the inner workings in total ie. not just the ballcock but everything. We live in the country about 15 miles from the nearest town if that is relevant.

Thanks Binder
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# 2
hewhoisnotintheknow
Old 19-08-2008, 9:43 PM
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its 30 mins tops for a plumber
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# 3
mineallmine
Old 19-08-2008, 10:49 PM
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I bet this happens quite a lot.

If they gave you no upper limit at the start, then to impose an artificial cap afterwards is not transparent. Or fair.

I would focus less on the fact that they find 95.00 to be unreasonable (this is a bit of a red herring) and focus more on that they have seemingly recinded on the deal of covering your costs (whatever they may be) of putting things right.

Find out who the manager is at the local store and try and speak to them face to face.

If still no joy, ask for their name and title and for a contact name at the head office.
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# 4
andyhop
Old 19-08-2008, 10:52 PM
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i repair most cisterns within 30mins but do keep plenty of stock in van

prices range but on average i would always estimate around 75

if there did supply parts then this would reduce the cost i would charge

there are plenty of points which could mean the job could take longer

no service valves?

incorrect parts?

concealed cistern with little access?
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