Rejection of delivery

Tattynatty2011 wrote: »

:mad: This is the reply that I have just received when I questioned if I would receive a refund or reattempt at delivery. :mad:

“Unfortunately, Parcel Force are not authorised to advise you to refuse your delivery. I suggest that you make contact with the depot that delivered your goods (and they should be able to advise who your delivery person was) and you should attempt to seek compensation from Parcel Force, we will be unable to compensate you or send your new order. When you placed your order you will have ticked the box that confirms you are happy with our terms and conditions.
I'm sorry, but there really is nothing more I can do to help, especially as it is now more than 2 weeks since you refused the parcel”


I replied: (when I say ‘I’ I mean ‘we’ given that most of the wording is from your replies!) :rotfl:

‘Many thanks for your reply.
I note that you mention it has been two weeks since I rejected the order, just to clarify I made contact on the 29th December Via Instagram but to no avail until this evening when I received a reply stating that they had just noticed my message.
Secondly, as usual protocol for refunds are typically 10-14 days I assumed I would receive a refund within the time frame - when I did not,I sent you another email to chase this.

I had no idea how the transport company stores items in its warehouse, was it in an office type environment or outside in the sun?,
Joe’s cannot put a blanket "we put enough cool packs in to last x hours".

I advised by the delivery firm to reject, which I did, the delivery firm knows how the goods were handled.

As the meat could then have got cold again in the back of the van, there is no way that I could be CERTAIN that the meat was not going to cause serious harm, and thats a pretty important point on food stuff to be fit for purpose.

The driver, right or wrong he may be, this is an issue between the seller (you) and the courier (ParcelForce)

This is a clear cut refund case, and whilst I appreciate your T&C’s -I am confident my statutory consumer rights over perishable goods supersede’s this.


I am also confident that you have received the goods back after the rejection in the same condition it was dispatched, therefore I am still eligible for a full refund inclusive of delivery as you as a company are not at a loss of product.

If you unable to resolve this I shall seek legal advice and take this further as a statutory right under the Consumer Rights act 2015.

I look forward to receiving my refund and should you need any further information to support the transaction please feel free to drop me a message & I will be happy to assist’

Tattynatty2011 wrote: »

Because it was a late, I was not present at the time however I was advised to reject as it had been stored in the warehouse.


I was unsure in what conditions it had been stored and had to make a decision based on the couriers comments.

Edit : I've just seen your bold comment, I was suggesting that the box was returned unopened and damage free.

Tattynatty2011 wrote: »

The meat *may* have been unfit for consumption, when I say returned in its original condition, I haven't worded it correctly, it was in reference to the condition of the packaging as it was not opened by myself nor the driver in my company or my colleagues.