eBay 'See Full Item Description' button

GeologyRocks · 7 July 2017 at 12:02AM

Has anyone else seen this? It seems to have just happened today, and only when using Firefox. Instead of showing the full item description it shows a few words which appear to be randomly pulled together from the seller's description and a button that says 'See full item description' which when clicked opens the description in a new tab.

It looks horrible, makes browsing tedious and will surely lead to a massive increase in 'item not as described' issues and returns.

goodfella66 · 7 July 2017 at 6:08AM

Looks normal on Chrome.

theonlywayisup · 7 July 2017 at 7:10AM

There is a thread on the PS board. It appears (at the moment) to be browser specific.

Marcon · 7 July 2017 at 8:32AM

Use Safari or Chrome instead.

GeologyRocks · 7 July 2017 at 9:05AM

I'm not interested in switching browser, Firefox isn't my main browser anyway.

Just thought I'd bring up the issue if not already known about.

What's the PS board?

Brywalker · 7 July 2017 at 12:09PM

GeologyRocks wrote: »

What's the PS board?

The Powerseller Board on Ebay forums.

TKPeters · 7 July 2017 at 2:34PM

As mentioned yesterday on the PS Board, it was affecting Chrome, today its Firefox

TKPeters · 7 July 2017 at 3:06PM

From eBay;

Hi Everyone,

Please see below for clarification to your questions and some more information provided by the team:

Why am I seeing this for my listings, and other sellers say they are not?
Any seller may be included in the test as a buyer. This means you may see this on your own listings (as well as other listings) on the item page. Keep in mind that most of your buyers will not see this experience.

Is this test putting my listings at a disadvantage, compared to listings by other sellers?
No. Only a small percentage of buyers are seeing this experience, so very few will see it for your listings. Any who do will also see the same experience for all other listings, so you are not at any disadvantage vs other sellers with these buyers.

Are my listings being targeted because I am using a third-party provider?
No. This experience is only dependent on who the buyer is. It is not affected by which listing is being viewed, or who the seller is.

If you have been included in the test as a buyer, then you will see the same experience on any listings you view.

Is this permanent? Will all of my listings look like this from now on?
No. This test is being conducted for a couple of weeks, and then it will end.

Should I assume that this is a preview of an experience that will eventually become permanent?
Not necessarily. Tests are designed to focus on certain capabilities to determine the impact on many marketplace factors such as sales, returns, and not as described cases.
Like most online businesses, eBay performs short-term tests on a daily basis. We carefully observe the impact of each test:

How does this change improve the buying experience?
How does this change improve the overall conversion for sellers?
Which change has no observable impact?

Please note that if a test demonstrates measurable adverse impact, we discontinue the test.

How can I tell if this test is affecting my business? Can I opt out?
To ensure validity of results, short-term tests do not include an opt-out capability. Since only a small percentage of buyers is included, you should not see an impact on your sales as the vast majority buyers will continue to see the full description. You can always check your sales trends in Seller Hub.

Hope this helps,
Sarah

emmbrook · 7 July 2017 at 5:15PM

I'm seeing this when I view listings in Chrome. It's not an improvement....

forgotmyname · 7 July 2017 at 5:46PM

Moving to something similar to the mobile view? So you will just get a list of item title and username etc and you need to click through to actually see the details?

eBay 'See Full Item Description' button

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