DMP & Mutual Support Thread - Part 11

FunBrum wrote: »

Hi folks.
Just to recap. I was four years into a DMP that wasn't managing my account properly and charging me just to rub salt into the wound! :mad:
Thanks to the advice on here, I cancelled my direct debit with them. Cancelled my plan with them and contacted StepChange.
They have advised me to go down the 'Pay £1 token payment' route, as my income is so low.
They were great and so I'm just waiting for the paperwork to come through.:T

I just want o thank all the guys on here especially Sourcrates, puzzcat and many more fore all their advice and endless support. :T

I'm sure I'm going to have a fight on my hands but I'm stronger thanks to the support on here and will no doubt be asking more questions as things transpire.:)
Thanks again :A

Redstone2017 wrote: »

Hello everyone
I wonder if anyone could help . We have been in a debt management since 2009 and never missed a payment . We received a letter dated on 18.3.2016 yesterday 1.4.2016 after they had taken a payment on 24th March.
They basically say that its no longer viable for them to carry on with debt management. We have never been completely satisfied with the service , and basically feel let down and stressed with the situation we are now facing. We have to contact each creditor and deal them. We were told we would be debt free in 11 years . Is there anywhere we can go and say we have been mis-sold this debt management , nearly £5000 was added in interest when we were told that our debt £23,300 would be froze . The statements never made sense and if you call them they blind you with figures and confuse you. We paid £176 A month and the first year when they were dealing with creditors we were told that it would be banked and they would use this to negotiate with them near the end of the plan, now they are saying it was a fee, i would really appreciate any help , thank you

Suspecting there a quite a few with a similar story. Start by following FunBrum and going to stepchange who will help you set up a new DMP. Then look at making a complaint to financial ombudsmen about the company involved.

Sorry pushed for time so can't give more advice at the moment, but read back through the thread, it'll help you understand a bit more.

Saz

CornishMaid wrote: »

Hi, I've not posted here for a long while but I will never forget the support and advice I got on this thread. It helped me set up and manage my own DMP, which has now finished - my signature tells the story! I just wanted to say to anyone in the early stages of addressing their debts - you can do it! No matter how hard it seems right now, it can and it does get better.

Whoop whoop and a shiny new Debt Free badge too, so pleased for you, great inspiration too

Been feeling crap all week so not been on here. Hello to all the newbies. You'll get some great advice on here.

So update on what's been happening. Had a card through the door saying I had to go to sorting office to collect a letter due to non-payment of postage. I knew by the way it was addressed it was from Idem. Hoped it was them confirming they didn't have my CCA. Unfortunately I just paid £2 to be told they will be in touch in 12 days. Hopefully they pay their postage next time.

Had confirmation from the last of the predators that we are going self-managed so two more CCA requests sent off. They have almost all put the accounts on hold for 30 days and are asking for I&E's but these need to wait anyway until Tax Credits are confirmed for the new financial year.

Now this is where I am not sure what to do next. All our CCA requests have had printed signatures. Stresco bank are refusing to look into my request until they receive a signature from me. None of the others that have so far replied have asked this so I take it, it is not a legal requirement. As the credit card was taken out pre-2004 I doubt they would have a signature to compare it to anyway. The last thing I want to do is give them an opportunity to lift my signature. Where do I go from here? How do I word my reply to them?

sourcrates wrote: »

Ask them where in the consumer credit act it states a CCA request must be signed.
They won't be able to tell you, as there is no such requirement.

It's another stalling tactic, and totally pointless.

If it comes to a stalemate, there is no harm in sending them a copy of your signature, as, in much the same way, they do not have to provide a signed agreement.

I thought because it is pre-2007 that they DID have to provide a signed agreement.