POPLA Stage and need advise please

I also received a reply from BPA

Good morning,

Thank you for your patience while we looked into your enquiry.

We have contacted the operator who have advised us that due to a system error, no appeal outcome (containing a POPLA Code) was provided to you in response to your appeal.

Once made aware of this, the operator has confirmed that your appeal was re-opened and investigated as per their processes.

An appeal outcome containing a Valid POPLA code was issued to you by the operator on 18th May 2017.

As the operator have rectified the situation by processing your appeal and subsequently providing you with a POPLA code to allow you to further appeal, we will now close this case.

In relation to the Parking Charge Notice (PCN) you have received from PCS, we advise that in some instances, an operator may utilise a third party company to issue their PCN’s. when this occurs, the third party company may add their own administration costs to the PCN, as per the collection process.

Please note that the BPA are not an appeals service, and a further appeal should be submitted to POPLA directly (should you wish to further appeal).

Yours Sincerely,

One thing that should be pointed out now the pictures have been checked on the website, the person was captured in the ptl evidence picture standing at the rear of the car holding keys and facing the camera ������ Will this make any difference?
Basically if they check a social site with the name of the person appealing it'll be easy to put 2 and 2 together

I cannot seem to find the dunford thread containing the email..

Al done email sent cc'd dunford to and attached a pcs doc uncovered with details revealed so they know it's legitimate.

Do I still do the POPLA process as well or wait to hear back from the BPA/dunford as the 14 day clock is ticking now

I received an email from bpa complaining that they can't send a letter like this and this is the reply,


Thank you for your reply.

We advise in the BPA AOS Code of Practice Section 19.5 that we would not expect the full amount of the charge (when issued) to exceed £100 and that a minimum 40% reduction be offered for payment made within 14 days of the date of the Notice, this being in alignment with the Code. In reviewing the Notice that you have received, it states that a Notice to Driver was issued to the vehicle on the date of the alleged contravention (7th April 2017). This is when the Parking Charge Notice was first issued. If the original Notice to Driver requested an amount exceeding £100, please provide evidence of this.

As previously advised, a parking operator may enlist a third party company to issue Notice to Keepers on their behalf, and in these circumstances, the third party company may add on their own administration costs. PCS Facilities Limited have issued this Notice to Keeper on behalf of Parking Ticketing Ltd.

In reviewing the previous email sent to you, we have been unable to locate any mention of the charge being at the ‘Debt collection stage’ as you have quoted.

There has not been a breach of the Code in this instance and as such, we are unable to assist you further.

Yours Sincerely,