Premier Park, Marina Car Park Torquay

Hi all,

I received a NTK PCN after my other half went into said car park waiting at around midnight 1 evening, not realising the car park is ANPR. She stayed 22 mins then left hence the PCN. I've been away so didn't actually get the notice until yesterday, today was day 14 so I did some reading on here and other sites and hashed together an appeal and sent it in.

I received my rejection today which was very sharp but also I don't know what to make of it. Some help would be much appreciated here please as I'm a bit confused now.
Appeal and rejection below........

"I refer to the above-detailed Parking Charge Notice (“PCN”) issued by Premier Park Limited (“Premier”) as a Notice to Keeper in respect of an alleged breach of Parking Terms and Conditions at Marina Car Park, Torquay on 9th April 2016.

I confirm that I am the keeper of this vehicle for the purpose of the corresponding definition under Schedule 4 of the Protection of Freedoms Act 2012 (“POFA”) and I write to formally dispute the validity of this PCN on the basis that:
• Premier’s Notice to Keeper did not comply with the strict requirements
of Schedule 4 of POFA.
• Premier is not the landowner and does not have the standing to offer
contracts to drivers nor to bring a claim in its own right and;
• Premier’s car park signage was not sufficiently prominent nor was it
sufficiently clearly-worded to form a contract with the driver.

I require that you notify me in writing within the strict timescales set out under the British Parking Association Limited Code of Practice either that

a) Premier accepts that I am not liable for this charge and that the PCN has been cancelled, or
b) Premier intends to continue to pursue its claim, in which case you shall at the same time provide me with details of the Independent Appeals Service (POPLA), their contact details and a unique POPLA appeal reference so that I may escalate the matter to POPLA.

Thank you for your cooperation and I look forward to receiving Premier’s notification that this charge has been cancelled."


reply.....

"We write to acknowledge receipt of your recent online appeal regarding the issuing of the above Parking Charge Notice (PCN).

We note your comments and must refer you to the Protection of Freedoms Act (PoFA) 2012, Schedule 4 - Recovery of unpaid Parking Charges. This is available to view online at:

link removed....

We must therefore request that the details of the driver of the vehicle at the time of the contravention are supplied; this must include their full name and serviceable UK postal address. If you are unwilling or unable to provide these details the registered keeper of this vehicle will remain liable for this PCN. This information should be provided by 5th May 2016.

If we do not receive this information by the date given, the registered keeper of the vehicle at the date of event will be held liable.

If you would like to view our photographic evidence, please visit blah blah

Please respond by return or by filling in the Transfer of Liability form on the reverse of the PCN and posting it to Premier Park, PO Box 624, Exeter, EX1 9JG."


Now, my confusion lies in that how can I have 7 days to reply? I thought it was more than that? And also I've already confirmed I am the keeper and requested a POPLA appeal code to which they seem to have not acknowledged.

Where do I go from here? Thanks in advance....