Major UK Charity using Withheld/Unknown Telephone Numbers

Legacy_user · 15 August 2014 at 4:27PM

Earlier this week, I booked online a collection of unwanted goods by a major UK charity. Today, their local shop called me back using an Unknown number which my phone automatically diverted to an answerphone that I check about once a week. I just wonder why major charities need to use Unknown telephone numbers when the use of such tactics is favoured by telemarketers, scammers etc? The irony is that the message left asked me to call them back to confirm the collection date and they left me the number.

A lot of people I know will not answer calls from Unknown/Withheld numbers so charities may well be losing out on possible donations.

Savvy_Sue · 15 August 2014 at 5:40PM

It may not be as sinister as you think: if there are several people making calls out from one number their way of doing things may avoid the missed call chaos of "You phoned me but I missed the call". We get it fairly regularly at work: I didn't phone them, but I have to try and work out who did ...

oldtoolie · 15 August 2014 at 5:40PM

Maybe they are using a VOIP service like SKYPE to save money.

System · 16 August 2014 at 9:13AM

All fair points. I have e-mailed the Charity expressing my concerns about the use of Unknown numbers given the level of nuisance calls that are around today. I will let you know what they say.

buglawton · 16 August 2014 at 9:21AM

The building society that I'm getting a mortgage from displays unknown number too. Twice they've called my mobile like this. Yet I'd like to block unknown callers to my mobile due to endless PPI scam type calls.

Yorkie1 · 5 October 2014 at 9:09PM

If you dial from a switchboard extension then the number frequently appears as withheld.

Major UK Charity using Withheld/Unknown Telephone Numbers

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