Virgin Media are purposefully giving out incorrect information on phone deals

This is just an FYI, but we agreed a new customer deal over the phone. A deal which is not listed on their website. We spent over an hour haggling and quoting to them what we currently get from SKY. In the end we agreed to a very good deal and proceeded to set an installation date. We had the customer service agent go over what we would get in this deal THREE times and wrote it all down.

Two weeks later we receive an email from VM to setup our online account and discover that our package details are different to that which we agreed to over the phone. We call back and proceed to talk for over an hour about how we had already agreed to a deal but they weren't budging and said they simply can not honour the deal we had been given. They tried to quote us new deals but we stated that the only reason we agreed to go forward was because of the original deal we were quoted. We cancelled the install.

We trawled the forums at virgin only to discover the same thing has happened to many others both new customers and retention's. I would recommend that you record your conversations when on the phone with VM so that you have some recourse for action.

The point: Virgin Media customer service agents are purposefully giving people incorrect information in order to seal the deal there and then on the phone and set an installation date and then changing it after the fact. This is unacceptable behaviour and it needs to be outed.