Ticketed between parking and paying.

Hi,

I travelled to Bristol recently for business and parked next to the station in a RingGo car park. I have never used one of these car parks before but with it being very busy I didn't want to drive around the city centre looking for somewhere else.

You had to pay over the phone or online (no meter) so I paid online using my laptop at the hotel across the road (so I could obtain a VAT receipt for work). I walked straight over from the car park, checked in and then registered my account online and paid for parking first thing as I didn't want to leave it to chance!

I got back to my vehicle the next day to find a ticket.

I was given a parking ticket by "County Parking". But the website is parkingcsl and the car park RingGo, so its very confusing as to who owns what.

It is a hire vehicle so I sent through the following appeal a few days later.

I received a parking charge notice on 16/2/17 at 16:30:56


PCN number ***********


Vehicle registration ******


White Ford Transit


I arrived in Bristol at approximately 16:20 and parked in car park location code 2112. I text my wife at 16:22 to let her know that I had arrived in Bristol OK.


I was staying in the Holiday Inn Express located opposite the car park for business with meetings scheduled for the following day (see attached confirmation of booking).


As I required a VAT receipt I opted to register my details online & pay for parking using the internet on my laptop at the Holiday Inn which I did immediately after checking in. I paid online for 24 hours parking (see attached payment).


On returning to my vehicle on Thursday 17/2/17 following my meetings at approximately 16:00 I found the PCN above.


As there are no facilities to pay, such as a parking warden or meter at the car park, you are only able to pay either online or over the phone. I don’t feel that the time frame between arriving in the car park and being issued a ticket (approximately 10 minutes) is neither reasonable or fair.

Now as you can imagine, they rejected my appeal.

The site in question is subject to terms and conditions, which are stated on signs throughout the area. Those signs state that all vehicles must be parked in a specific manner.
On the date in question, the vehicle was parked (failed to pay for parking) and a PCN was correctly and legitimately issued.
The photographic evidence for the charge can be viewed at paypcsl Input the vehicle registration and the PCN number. The photographs will load within a few minutes.
I also attach an example of the signage present upon the site which details why a PCN will be issued. Such signage is visible in the attached photographs.
RingGo
I appreciate that you have provided evidence that a payment was made on the day via the RingGo payment system; however, this shows that payment was made at 4:36pm; six minutes after the PCN was issued. I must stress that a payment must be made at the time the vehicle is left on the site. I am sure you appreciate the abuse that may be caused by permitting such lengthy retrospective payments. In light of this, the PCN will stand.

So I emailed them back asking for photographs (as the ones on the website didn't load) to prove the offence and for the entry and exit times for the car park so that they could prove I was there.

They provided the photos, but didn't or are unable to provide times of entry and exit.

This is becoming very stressful with the charge being £100 now for something I have already paid for. I'm in a new job and can be doing without the hassle.

Parking CSL said my only option now is to go to the Independent Appeals Service. Is anyone able to offer me any help or advice. I thought just replying and being honest would be enough, but obviously not.

Thanks in advance.