Car insurance cliam as a third party

Hi - I am not sure if this is the correct sub-group but I need some help with a third party claim on a car insurance. I hope you can help me with it.


Last October, the partner of my neighbour's daughter who were living with him at the time, reversed into my wall and damaged it quite a bit. He agreed to pay for the repairs and was going to claim this on his car insurance with AIG. A few weeks later, he said that it has all been arranged and someone was coming to repair it - i was incolved in discussions with the insurer or the company coming to rebuild the wall. I was told by my neighbour that they will put back the wall to the original state (I have this on a text message).
However, the people who came to do the repairs were not good and they did a really bad job + did not repair all the damages (where my wall was level before, it now has bumps!). I complained again to my neighbour and he said that he will sort it out. Since then the insurer has sent two surveyors to assess the wall and they both agreed that the work is not satisfactory. But to date i have not heard back from them at all about sorting this out.


My neighbour's daughter and partner have now moved away and he has not been able to get the insurer (AIG) to confirm what actions they are going to take now. I have also contacted AIG directly by email but no luck. I am now going to phone them this week.


My question is whether I should pay to repair the wall and then submit a claim via the court to AIG and/or my neighbour for the costs?


Your experience and comments about this will be greatly appreciated.


Thank you