Atom Bank Mortgage Thread

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As this is MSE, I'm sure there were loads of people who caught on to the amazing 1.29% 5-year deal offered by Atom Bank two weeks ago!

I was one of them, and currently halfway (ish) through the process. I thought I would start this thread as a watering hole for other people in the process of an Atom Bank mortgage!

My timeline:
13 Apr - application created by Habito (broker)
19 Apr - conveyancer allocated
21 Apr - DIP received
26 Apr - still waiting for document checks to be completed and valuation surveyor to be assigned by Atom

What I find a bit frustrating about the process so far is not being able to speak to someone at Atom directly, and also that over the two weeks they have asked for more documents in drips and drabs via my broker.

What is everyone else's experience so far?
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  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
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    boonkoh wrote: »
    What I find a bit frustrating about the process so far is not being able to speak to someone at Atom directly, and also that over the two weeks they have asked for more documents in drips and drabs via my broker.

    Dealing through the broker is their business model. To offer cheap rates they need to optimise their internal structure to reduce overheads (i.e. staffing levels).
  • dudhai
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    My timeline:
    16 Apr - application created
    16 Apr - conveyancer allocated
    16 Apr - DIP received
    20 Apr - conveyancing company called to book valuation
    25 Apr - valuation. Atom notified of report being submitted by the conveyancer.
    25 Apr - broker asked for couple of extra documents
    27 Apr - still waiting for the next event
  • boonkoh
    boonkoh Posts: 60 Forumite
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    dudhai wrote: »
    My timeline:
    16 Apr - application created
    16 Apr - conveyancer allocated
    16 Apr - DIP received
    20 Apr - conveyancing company called to book valuation
    25 Apr - valuation. Atom notified of report being submitted by the conveyancer.
    25 Apr - broker asked for couple of extra documents
    27 Apr - still waiting for the next event

    Interesting, I haven't gotten my call yet to book in my valuation.

    Was it Legal & General by any chance that handled your valuation appointment? I'm thinking of being proactive and calling them to get it booked in...
  • dudhai
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    Yes, Legal & General.
  • kingstreet
    kingstreet Posts: 38,770 Forumite
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    I'm just waiting for the first "but I don't have a smart phone" post.
    I am a mortgage broker. You should note that this site doesn't check my status as a Mortgage Adviser, so you need to take my word for it. This signature is here as I follow MSE's Mortgage Adviser Code of Conduct. Any posts on here are for information and discussion purposes only and shouldn't be seen as financial advice. Please do not send PMs asking for one-to-one-advice, or representation.
  • minimike2
    minimike2 Posts: 2,210 Forumite
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    Why would you want to contact the lender when a broker is dealing with your application?
  • boonkoh
    boonkoh Posts: 60 Forumite
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    I just had a very interesting call with my broker.

    They were updated by Atom that the valuation has been completed - but no-one had contacted me to arrange access to the property, and no-one contacted the agent either!

    My broker said its not unusual for there to sometimes be just a "desktop valuation" done. FYI the property I'm buying was built just 10 years ago.

    Has anyone else who applied for an Atom mortgage had this too? No visit, just a "desktop valuation"?
  • dudhai
    dudhai Posts: 4 Newbie
    edited 3 May 2017 at 3:49PM
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    My timeline:
    16 Apr - application created
    16 Apr - conveyancer allocated
    16 Apr - DIP received
    20 Apr - conveyancing company called to book valuation
    25 Apr - valuation. Atom notified of report being submitted by the conveyancer.
    25 Apr - broker asked for couple of extra documents
    27 Apr - forms (questionnaire, identification and mortgage deed) received from solicitor
    2 May - solicitor received the filled forms
    [Edit]
    3 May - LMS Track My Case shows Completed for Questionnaire, Deed and Identification
    [Edit]
    3 May - Text message from Atom notifying about valuation report available in their app
  • senukas
    senukas Posts: 27 Forumite
    First Anniversary Combo Breaker First Post
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    My timeline:
    14 Apr - spoke to broker and sent required documents
    15 Apr - application submitted
    15 Apr - DIP received
    16 Apr - conveyancer and valuation allocated
    18 Apr - valuation booked
    20 Apr - Atom assessed and approved our paperwork
    21 Apr - valuation guy came over
    25 Apr - Atom notified us that valuation report is submitted
    3 May - Atom notified that valuation report is approved and available to view in Vault
    3 May - Mortgage offer made (and naturally accepted :rotfl:)

    Still no contact from conveyancer though.

    Hello boonkoh :wave:
  • dudhai
    dudhai Posts: 4 Newbie
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    My timeline:
    16 Apr - application created
    16 Apr - conveyancer allocated
    16 Apr - DIP received
    20 Apr - conveyancing company called to book valuation
    25 Apr - valuation. Atom notified of report being submitted by the conveyancer.
    25 Apr - broker asked for couple of extra documents
    27 Apr - forms (questionnaire, identification and mortgage deed) received from solicitor
    2 May - solicitor received the filled forms
    3 May - LMS Track My Case shows Completed for Questionnaire, Deed and Identification
    3 May - Text message from Atom notifying about valuation report available in their app
    5 May - Mortgage offer made
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