Item Posted, Buyer Wants To Cancel Order

mimi1234 · 20 March 2017 at 8:44PM

Hi all,

A wee bit of a dilemma.

Item sold via BIN for £10 at about 3pm to a buyer in Spain. Finished work at 4pm, rushed home, packed item and posted at 5pm as I won't be able to post until Friday now. Postmaster says "last post has been, it will be collected tomorrow" which was fine by me.

Message received at about 5.15pm from buyer saying I want to cancel the order.

Do I go back to the PO hoping it's not been picked up and not send it? I've already paid for the postage so won't be able to get a refund on that will I? If I don't cancel the order, won't the buyer be able to open up some sort of claim via eBay / PayPal and say there was something wrong with the item and they want a refund?

Any suggestions please?

Thanks.

TKPeters · 20 March 2017 at 9:50PM

They can open a Returns Case upon receipt & as you have the original message for the cancellation, its a change of mind return & the buyer pays.

I doubt the Post Office will let you have it back
Explain to the buyer its already been posted, although if its untracked they could claim Item Not Received

mimi1234 · 20 March 2017 at 10:06PM

TKPeters wrote: »

They can open a Returns Case upon receipt & as you have the original message for the cancellation, its a change of mind return & the buyer pays.

I doubt the Post Office will let you have it back
Explain to the buyer its already been posted, although if its untracked they could claim Item Not Received

Thanks so much. It makes perfect sense. They can claim item not received, although it was not sent tracked, I do have proof of postage.

Thanks again.

john2054 · 2 April 2017 at 9:14PM

you've been scammed

theonlywayisup · 2 April 2017 at 10:11PM

john2054 wrote: »

you've been scammed

Are you spamming for a particular reason or just because the school holidays are here?:rotfl:

Item Posted, Buyer Wants To Cancel Order

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