Barclaycard made offer through FOS but are now saying they are recalculating can they
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theirmum
Posts: 65 Forumite
I made a claim to Barclaycard for PPI, which they upheld but because it is from 1996 they no longer have paperwork (neither do I) so decided I was due nothing! I took the case up with the FOS and through them Barclaycard made an offer of £1237.70p (the average payout for a person with the limit I had on my card) I accepted the offer and this was passed back to Barclaycard. Fast forward 2 weeks and as I have heard nothing from Barclaycard directly I gave them a call to see what the procedure is, I have now been told that they have up to 40 days to recalculate the figure! Surely if they make an offer and I accept they then have a certain amount of time to payout?
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From what you've posted, that would be up to 40 days?. . . they have up to 40 days to recalculate the figure! Surely if they make an offer and I accept they then have a certain amount of time to payout?0 -
The offer was a goodwill gesture so I can see how that can be wrong?0
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You didn't say it was it was a goodwill gesture.
You said they upheld the complaint and calculated the redress.
If it's a goodwill gesture they can withdraw the whole thing.0 -
As stated above - They no longer have any paperwork for me only know I had PPi on my account so they have offered me what they believe would be the likely amount I would be due using the limit I had at the time and what they have typically paid out to others with the same limit.
My question was can they make an offer through the FOS I accept it though the FOS and then they send it back to their calculations department?? Surely if they have made an offer and I have accepted it they should have a period of time to then make the payment?0 -
So that's not a goodwill payment. That's an upheld complaint, and they calculate redress using averages.
Again - if they feel the calculation is incorrect, they can fix it.
From your post, they have up to 40 days to make the payment.0 -
The Lady at the FOS called it a goodwill payment which is why I called it that.
My question is what is the legislation with regards to payment after an offer is made? I know they have told me they will get back to me within 40 days but I want to know is that correct? Does anyone Actually know?0 -
There's no legislation. Timing will vary by provider.
The longer it takes, the more you get, as the interest builds.0 -
Right ok, Thanks suppose I will know in 40 days
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"Up to 40 days". It might not take that long . . .Thanks suppose I will know in 40 days
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