Amazon return dispute, will I lose?

Thats what I am worried about, yes returned all the items, in original packaging and Amazon packaging wrapped with extra bubble wrap, a huge amount of tape that being said it began raining when I was getting off bus so got a little wet not soaked but enough that part of label had ran.

So they didn't examine the parcel but one said as a goodwill gesture they will refund rather than wait, that never happened.

Their responses were very mechanical like "once the item reaches the fullfilment centre its scanned through, this process takes 1-2 weeks and another 1-2 weeks to process your refund"

Thats a longer story, yes they recieved the package but saying one part of it is missing, but because I had complaints in past they basically are saying its suspicious but saying no refund will be issued they admit they have the packaging and the tracking did work until the returns window closed now it shows invalid apart from amazons own return page which shows it sucessfully returned.

The suspicions were a few months back their courier by their own admission left a parcel on my "doorstep" I live in a block of flats with buzzer entry, it was of course gone by time I got back.

Shortly after I bought bulk vinegar but one of them leaked, not much was gone since the bottle was so large but they gave me a refund, then I bought something else that arrived dented so got a refund, then more vinegar and again it leaked, then some bicarbonate of soda but the package had half leaked out so they refunded.

So yeah I can see why it was suspicious to them that being said each time I never asked for a refund just stated items were damaged.

Dribiddi wrote: »

Does beg the question why you keep using them

So in the times I have used them, had a few items damaged and instant refund, one go missing instant refund, and out of warranty thing break a year ago instant refund.

Thats better than risking Ebay.