Parking ticket from Excel.

scottishofedwards · 1 July 2015 at 7:31AM

Hello everyone.

I got a parking ticket from Excel on Monday night from Iceland car park in Hornchurch Essex. I can't say the signs were inadequate. But I didn't notice them. I just assumed as the sainsburys car park right next door was free for customers that this one would be too. 9 minutes after leaving my car I returned Iceland bags in hand, to find a ticket warden putting a ticket on my car. He then lied about my car having been there for 20 minutes before he approached it. I got a £100 ticket, £50 if paid within 48 hours.

I want to follow the advice on an old thread I'd seen on here and just ignore their demands for my hard earned money, but after reading the FAQ's it seems that might not be a good idea.

Any advice specific to my issue would be greatly appreciated.

I look forward to hearing back from you guys, and thanks in advance.

David.

Umkomaas · 1 July 2015 at 7:42AM

If you were a customer of Iceland then it's back to them, with receipts in hand and get hold of the manager (not a fob-off) customer services rep and demand as a customer on the day that he cancels the ticket.

Why are they allowing a PPC to harass their customers?

I take it from your first post you've read the NEWBIES sticky, but it's worth spending a bit more time on it, especially as Excel are an IPC member, so appealing is not likely to get you far - and explained in the sticky.

Redx · 1 July 2015 at 8:16AM

as this is england, do not read old threads, as the laws changed almost 3 years ago

excel are now an IPC member, so dont look at BPA or POPLA threads either , only 2015 threads

think of it this way, you wouldnt look at a 3 years old tv guide to see whats on tv tonight, would you

get a complaint in to the landowner asap and insist on a cancellation, as the last post said, in future be more observant , but remember that signs need to be "in your face" to form a contract, such that you know you are not adhering to them when you dont

good luck

Umkomaas · 1 July 2015 at 8:18AM

Just an afterthought @OP. Looking at your user name, you don't live in Scotland by any chance (I know the incident was in Essex), because a different tack might be needed.

scottishofedwards · 1 July 2015 at 9:05AM

Umkomaas wrote: »

Just an afterthought @OP. Looking at your user name, you don't live in Scotland by any chance (I know the incident was in Essex), because a different tack might be needed.

No, the username is just a nickname, I live in Essex.

scottishofedwards · 1 July 2015 at 9:10AM

I've just spoken to someone at Iceland customer service. She seemed willing to help but as I don't actually have a ticket and am waiting for it to come through the post, she said I need to wait til I've got that and then call back. Which is a pain, as if I do end up having to pay it, the 48 hours half price (still extortionate) £50 deal ends tonight.

bod1467 · 1 July 2015 at 9:13AM

Eh? How do you have a ticket and NOT have a ticket at the same time? If you don't have a ticket yet then the 14 days discount period hasn't started yet. If the period HAS started then you do have a ticket. (What was it the parking warden printed out? Scotch mist?)

The discount bribe is just that ... you don't need to pay them anything.

Fruitcake · 1 July 2015 at 9:40AM

scottishofedwards wrote: »

I've just spoken to someone at Iceland customer service. She seemed willing to help but as I don't actually have a ticket and am waiting for it to come through the post, she said I need to wait til I've got that and then call back. Which is a pain, as if I do end up having to pay it, the 48 hours half price (still extortionate) £50 deal ends tonight.

You were advised to go back to the shop and talk to the store manager, not contact customer services. Now you have been fobbed off exactly as predicted.

What happened to the ticket from the parking person? This is what you should be taking back to the shop as well as your till receipt/bank statement.

What's this rubbish about having to pay? If you follow the advice here it won't happen. So, whilst you wait for the NTK in the post, complain long and loud in store about the shoddy way that Iceland are treating their customers. Read and re-read the NEWBIES thread until you understand the bits that are relevant to your case.

Redx · 1 July 2015 at 9:58AM

who do you want to believe ?

them ? or us ?

if its us , please do as we ask

if its "them", then follow their lead and if it bites you on the backside you cannot blame us

I suggest you do what regulars here have told you to do

when they say speak to a manager, they mean a manager , not a part timer on minimum wage who cannot do anything as they usually clean the toilets or are stuck on the "naughty step"

as Bucks Fizz once sang , you gotta start "making your mind up"

if you want to "be like DOM , then dont get done"

good luck

marrang55 · 3 July 2015 at 11:11PM

Sounds promising, the article is on 'responsive' a website dedicated to parking fines / notices.
Excel had to payback a fine held up in court; when it later transpired owners of the actual carpark had never given excel permission to take anyone to court

enfield_freddy · 3 July 2015 at 11:19PM

please get your fact correct , the customer was not FINED!

maybe the customer complained to the court (county court) that he had received a CCJ (not a fine) in his absence.

please forward a link to this "responsive" website and the case?

Parking ticket from Excel.

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