Price wrongly

4suzie · 30 December 2017 at 11:42AM

I have just been to Morrisons and bought some frozen king prawns priced £3 luckily I checked my receipt and I had been charged £5 for them, I looked again at the shelf where I got them from and there was a price ticket for £3 but on reading the price ticket it was not for the king prawns that I had bought but some other prawns even though there wasn't any of the £3 prawns on the shelf only the £5 prawns.

So all in all it seems they have been stacked wrongly and the price hadn't been replaced by the right price.

My question is would Morrisons be obliged to give them to me at the price shown £3 or is it ok to just say they have been put in the wrong place they are still £5.

The reason I am mostly annoyed is the attitude of the person I spoke but that's another story.

elsien · 30 December 2017 at 11:46AM

Even if it was a misprice, which it isn't, there is no obligation to offer the lower price. As it is, you failed to read the labels correctly and picked up the wrong thing by mistake. That's down to you so no they won't give the lower price.

hollydays · 30 December 2017 at 11:47AM

If it’s a genuine shelf edge label been put in the wrong place I’d have taken a photo and rung customer services.
If it’s a matter that the other prawns were sold out and you’ve assumed, I’d do nothing.
My few experiences with Morrison’s customer service have been very poor.

4suzie · 30 December 2017 at 11:53AM

Thanks for your advice I will have to be more careful next time, if it looks to be a bargain I will double check.

FOREVER21 · 30 December 2017 at 4:56PM

4suzie wrote: »

Thanks for your advice I will have to be more careful next time, if it looks to be a bargain I will double check.

In my experience Morrisons often make mistakes with positioning of their price label / position of the reduced item.
I have often found the reduced item is either below or above the price labels.

When this happens to me I take it back to the customer service counter and tell them I have picked them by mistake, have always had a refund.

pattycake · 30 December 2017 at 5:46PM

In Morrisons, in fact in all supermarkets, I always check my receipt before I leave the store. It’s surprising how many errors I find. Sometimes my own fault when, like you, I have picked up the wrong item but not always.

I then go to customer services to get the error rectified. In your case I would have returned the item and got a refund.

It takes very little time to check the receipt but definitely worth doing.

Vikipollard · 31 December 2017 at 5:51PM

Supermarkets are renowned for doing this; deliberately placing a similar item to the one which is on offer on the shelf, and relying on customers to not notice or just suck up the price difference. It's often the same name of product, but a different size to the offer one.

Usually there is a space on the shelf where the actual item should be. They aren't technically doing anything wrong. Morally, however....

Clearly I have been caught by this myself. But only once. I now look at EVERY detail of the "offer" and the product which appears to be nearby to be sure they are one and the same.

LadyDee · 31 December 2017 at 6:46PM

Vikipollard wrote: »

Supermarkets are renowned for doing this; deliberately placing a similar item to the one which is on offer on the shelf, and relying on customers to not notice or just suck up the price difference. It's often the same name of product, but a different size to the offer one.

Usually there is a space on the shelf where the actual item should be. They aren't technically doing anything wrong. Morally, however....

Clearly I have been caught by this myself. But only once. I now look at EVERY detail of the "offer" and the product which appears to be nearby to be sure they are one and the same.

Why would they "deliberately" do this - to annoy their customers? I suspect that it's actually the shelf-stackers being human beings and occasionnaly making the odd error.

peachyprice · 31 December 2017 at 7:31PM

LadyDee wrote: »

Why would they "deliberately" do this - to annoy their customers? I suspect that it's actually the shelf-stackers being human beings and occasionnaly making the odd error.

And customers picking up things then putting them back in the wrong place when they see something similar on offer!

DCFC79 · 31 December 2017 at 10:02PM

Vikipollard wrote: »

Supermarkets are renowned for doing this; deliberately placing a similar item to the one which is on offer on the shelf, and relying on customers to not notice or just suck up the price difference. It's often the same name of product, but a different size to the offer one.

Usually there is a space on the shelf where the actual item should be. They aren't technically doing anything wrong. Morally, however....

Clearly I have been caught by this myself. But only once. I now look at EVERY detail of the "offer" and the product which appears to be nearby to be sure they are one and the same.

Its not purpose though, mistakes are made. Imo majority of the time its just down to human error, a ticket was missed out or wrong ticket was swapped for a slightly identical item.

The time the member of staff has to change the tickets possibly doesn't help as they have a lost of other jobs to do.

Mr_Singleton · 1 January 2018 at 10:22AM

4suzie wrote: »

I have just been to Morrisons and bought some frozen king prawns priced £3 luckily I checked my receipt and I had been charged £5 for them, I looked again at the shelf where I got them from and there was a price ticket for £3 but on reading the price ticket it was not for the king prawns that I had bought but some other prawns even though there wasn't any of the £3 prawns on the shelf only the £5 prawns.

Sainsbury’s have been doing this sort of thing for YEARS. I’m told they also like putting yellow stickers on the front of the item but NOT over the barcode. Wonder how many people have paid full price for a YS item!

Price wrongly

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