Plantronics CS540 Wireless DECT Headset- which phone?

eskimo26 · 13 January 2018 at 1:50PM

Hi all thanks for your help,

There is so much confusion on Amazons product page regarding this product and I can't find answers online.

https://www.amazon.co.uk/gp/product/B005HI2ME2/ref=ask_ql_qh_dp_hza

Very simply I need to know if this headset is compatible with the BT 8600 Advanced which I purchased for my mother recently.

https://www.amazon.co.uk/gp/product/B01BWMWTM6/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1

As far as i'm aware both the phone and headset are DECT enabled but one of the amazon answers states the headset is only compatible with a "non-cordless phones" which threw me.

Cheers.

DavidFx · 13 January 2018 at 4:01PM

From the 1st amazon link under Customer questions &answers

This wireless headset doesn't work with cordless phones only corded. You'll need a DECT/GAP wireless headset (look for Plantronics C565 or Jabra GN9120DG)

eskimo26 · 13 January 2018 at 5:46PM

Shame had a good price point and all the right features- thanks David. It's really not clear though, somebody gives the opposite reply just under it. Also I had to search for that- there's a different question there on my account. Amazon is strange.

Anyone know if there is a headset that lets you use the phone buttons instead of having to transfer back and forth from the headset to the phone?

Any recommendations around the £100 mark give or take? Thanks.

DavidFx · 13 January 2018 at 8:04PM

I'm a bit confused as to what you are trying to achieve.
DECT headsets are cordless similar to bluetooth headsets but with a longer range. As the phone is cordless - why not plug some corded headphones into the phone?
Unfortunately, the BT8600 doesn't have a headset jack but something like this does:
https://www.amazon.co.uk/BT-Diverse-7110-Cordless-Phone/dp/B003BIFHD8
(but lacks call blocking).

Apologies if I have got the wrong end of the stick here.

eskimo26 · 14 January 2018 at 1:03PM

DavidFx wrote: »

I'm a bit confused as to what you are trying to achieve.
DECT headsets are cordless similar to bluetooth headsets but with a longer range. As the phone is cordless - why not plug some corded headphones into the phone?
Unfortunately, the BT8600 doesn't have a headset jack but something like this does:
https://www.amazon.co.uk/BT-Diverse-7110-Cordless-Phone/dp/B003BIFHD8
(but lacks call blocking).

Apologies if I have got the wrong end of the stick here.

I suggested that, she wants a cordless model. Although I think corded will allow her to use the phones keys? So i'll ask her again.

Atm i'm just looking for a standard DECT headset that will connct to a cordlesss DECT phone. Thanks.

DavidFx · 14 January 2018 at 1:43PM

Then get a DECT phone with bluetooth connectivity and a bluetooth headset - which will give you a cordless phone with a cordless headset and be able to use the phone keys.
But.... BT DECT phones with bluetooth - there seems to be some confusion as to whether they will pair with a headset.
Panasonic bluetooth phones say bluetooth headset compatible.

eskimo26 · 14 January 2018 at 2:46PM

DavidFx wrote: »

Then get a DECT phone with bluetooth connectivity and a bluetooth headset - which will give you a cordless phone with a cordless headset and be able to use the phone keys.
But.... BT DECT phones with bluetooth - there seems to be some confusion as to whether they will pair with a headset.
Panasonic bluetooth phones say bluetooth headset compatible.

I heard bluetooth has much poorer consistency in range, call quality etc. compared to DECT. Isn't DECT the general standard in places like call centres?

DavidFx · 14 January 2018 at 3:43PM

A DECT headset will not physically connect to a DECT phone. The DECT phone connects to the basestation as does the cordless DECT headset. The headset acts like another DECT phone in that you can answer a call but you are not able to make a call (no keypad or display).
Bluetooth does have a much shorter range but this shouldn't be a problem if the phone and headset are on the same person.
Bluetooth can support very high quality audio - The data rate of bluetooth is 30Mb/s compared with 64kb/s for DECT.
Why is DECT used in call centres? - DECT is a cordless telephone standard and telephone equipment suppliers are probably more comfortable using their own technology.

DoaM · 14 January 2018 at 4:17PM

Most call centres these days are probably using USB headsets connected to PCs, and using IP phone technology ... no DECT headsets or phones at all (except maybe for internal or non-customer-related calls).

eskimo26 · 14 January 2018 at 5:15PM

DavidFx wrote: »

A DECT headset will not physically connect to a DECT phone. The DECT phone connects to the basestation as does the cordless DECT headset. The headset acts like another DECT phone in that you can answer a call but you are not able to make a call (no keypad or display).
Bluetooth does have a much shorter range but this shouldn't be a problem if the phone and headset are on the same person.
Bluetooth can support very high quality audio - The data rate of bluetooth is 30Mb/s compared with 64kb/s for DECT.
Why is DECT used in call centres? - DECT is a cordless telephone standard and telephone equipment suppliers are probably more comfortable using their own technology.

Thanks Doam and DavidFX.

So bluetooth witll let her use the handset keys? The only bluetooth phones i could find are the BT 9500 Halo and the Panasonic KX-TGH263.

Apparently the panasonic has the right blueooth protocols to support a headset but the BT phone i've not been able to find much info. on.

Amazon claims this is the new model of the BT 9500 but they haven't put a model number or name or anything in the product description, no mention of bluetooth on the newer model...

https://www.amazon.co.uk/BT-Premium-Cordless-Nuisance-Blocking-Black/dp/B0787G3VRQ/ref=dp_ob_title_ce

I google image searched it with no luck and I couldn't find this newer model on the BT site just the original halo.

The newer model looks good if it is what amazon claims it is. I'd like to search for the manual but there isn't enough product information.

ok i think its called BT Premium 090630. Got a few hits with that, going to try and find a manual.

eskimo26 · 14 January 2018 at 5:21PM

https://www.currys.co.uk/gbuk/phones-broadband-and-sat-nav/telephones/telephones/bt-premium-090630-cordless-phone-10171737-pdt.html?istCompanyId=bec25c7e-cbcd-460d-81d5-a25372d2e3d7&istItemId=-wxirxarqtp&istBid=t

It has both DECT and bluetooth 2.1

i'm trying to find the manual to find out if it connects bluetooth headsets as it only mentions mobile phones in the product description.

Plantronics CS540 Wireless DECT Headset- which phone?

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