Regulator to quiz energy firms over exit fees after MSE investigation

Former_MSE_Faye · 6 March 2017 at 4:39PM

Ofgem is contacting major energy suppliers to check customers with fixes ending have been given correct exit fee info...

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'Regulator to quiz energy firms over exit fees after MSE investigation'

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boatman · 6 March 2017 at 6:08PM

Could MSE write to OFCOM and get the same 49 day rule for the end of mobile contracts. They add a termination fee even if you only give notice within the contract term, but it finishes outside the minimum term.

Consumerist · 7 March 2017 at 2:43PM

You can apply to switch at any point during a fixed-term contract without having to pay exit fees, as long as the switch is actually completed during the switching window.

At last, a confirmation of what the Standard Licence Conditions actually say. Regrettably, Ofgem doesn't understand its own Licence Conditions.

According to previous reports on this issue, Ofgem have told MSE and MSE has reported to us that you may have to pay exit charges if you apply to switch before the switching window starts.

Regulator to quiz energy firms over exit fees after MSE investigation

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