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MSE News: Santander refuses to refund pensioner tricked out of £40,000 life savings
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Legacy_user
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A grandmother who had her £40,000 savings stolen by a con-man has been told by her bank that it won't cover her losses...
Read the full story:
'Santander refuses to refund pensioner tricked out of £40,000 life savings in bank transfer scam'
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
'Santander refuses to refund pensioner tricked out of £40,000 life savings in bank transfer scam'
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Sorry ....but there has been ENORMOUS amounts of publicity about these styles of scam - why should the bank be held accountable ?0
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There would be some sympathy if it was the very old lady who fell for the scam, but it wasn't. It was the younger person.brewerdave wrote: »Sorry ....but there has been ENORMOUS amounts of publicity about these styles of scam - why should the bank be held accountable ?
There are warnings, in large print, on the opening pages of the online bank sites that I use.0 -
On reading the full article, the bank did all they could to warn the customer. People being 'duped' into these scams is sad when it's a vulnerable person I.e disabled or elderly but the daughter should be more savvy on banking ! Who just gives away the passcodes. Santander always say not to tell ANYONE these passcodes so there's no excuse IMHO.
Feel sorry for the old lady who has a very silly daughter0 -
I don't see that it matters whether it was the mother or the daughter. Their susceptibility to fraud is not the fault of the bank.
If banks were to start paying out in cases like this, we would all end up paying the cost through higher bank charges. In fact, the amount of fraud might even go up as some people might be more complacent if they had nothing to lose.0 -
I wonder if we are told the whole story. There might well have been promises of untold riches, which motivated the daughter to behave so recklessly.
You can make a mistake once and lose a few hundred quid, but to go on and on without questioning yourself if you are doing the correct thing and gamble more and more money (not only your own, but other people's as well).....
I can only presume, greed must have taken over every rational thought.0 -
What a load of BS. Why should Santander have to pay out for a fool who gave out information which the bank always tells you that you shouldn't???
The OTP code that you get clearly tells you to never share it with anyone.
Even the website has this in the log in screen all the time:
"Important Security Alert
Never allow a third party to connect to your computer or remote access. If you do, they can access your security details, release malware and steal your money.
Never give out or enter an OTP following an instruction from a third party.
Never transfer or withdraw money out of your account after being instructed to do so for security reasons."
If you are too stupid to ignore all the warnings your bank tells you, then you deserve to be separated from your money regardless if you are 80 and it's your life savings.0 -
We all know banks are far from perfect but in this case they really are not at fault . The story makes out that the old lady was conned but it was her daughter that fell for it .
The bank are right not to refund and should not be pressurised by media sob stories to pay any money out or those of us who are sensible will end up paying for our banking due to the stupidity of others.0 -
This is a typical Daily Mail style article. MSE should be above tabloid journalism like this.
gav0 -
I always founds Santander's security measures to be very good. In fact, when I changed my phone number, but couldn't remember the previous one, I had to jump through hoops on the phone to get them to change it. I was really peed off for a while just after the call, but then realised that it was actually very good security.
I do feel really sorry for this mother and daughter (esp. mum), it must be like a kick in the guts when this happens, but banks cannot be held responsible for this type of scam. People will rail against the banks at every opportunity, but there's only so far you can go before their business starts to become a charity.I came into this world with nothing and I've got most of it left.0 -
No cure for stupid I guess.0
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