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MSE News: Mark Warner Holidays orders its customers to pay 'Brexit surcharge' for...

Former_MSE_Faye
Former_MSE_Faye Posts: 147 Forumite
Customers have been left stunned after being told they must pay up to £50 extra per person...
Read the full story:
'Mark Warner Holidays orders its customers to pay 'Brexit surcharge' for pre-paid bookings'
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Comments

  • richardw
    richardw Posts: 19,459 Forumite
    Part of the Furniture 10,000 Posts
    edited 12 December 2016 at 3:33PM
    Money savers don't book early very expensive Mark Warner holidays.
    It's a non story.
    Posts are not advice and must not be relied upon.
  • Any firm citing "Brexit" as a reason to fleece the customer needs to be wholly avoided and contracts terminated with when viably possibe. By ALL consumers who voted LEAVE.

    How come wages aren't going up due to Brexit? Funny that.
  • Westin
    Westin Posts: 6,302 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I would be interested to know if Mark Warner specifically mentioned a "Brexit" surcharge in their correspondence to customers or if this is MSE journalistic hype.

    A surcharge because of currency exchange differences. "Brexit" surcharge I doubt.
  • brewerdave
    brewerdave Posts: 8,699 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Another travel co. in difficulty perhaps ?? Short term cash flow problems ??
  • minislim
    minislim Posts: 357 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I do like it when nasty companies show their true colours!

    it give us all a warning sign!

    wont be booking any time with them ever in the future!

    i do feel sorry for those that have been stung by thins though!
  • KTF
    KTF Posts: 4,847 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Westin wrote: »
    I would be interested to know if Mark Warner specifically mentioned a "Brexit" surcharge in their correspondence to customers or if this is MSE journalistic hype.

    A surcharge because of currency exchange differences. "Brexit" surcharge I doubt.

    Without knowing the details its hard to know but currency fluctuates all the time and they should have hedged against it.

    It appears they have applied this charge knowing that the majority of people would lose their holiday if they do not pay it. That is more of the issue.
  • LadyDee
    LadyDee Posts: 4,293 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    This is apparently not the first travel company to increase their charges, at various times for various reasons:
    http://www.telegraph.co.uk/travel/news/mark-warner-joins-long-list-of-operators-asking-for-more-money-surcharge/
  • michaels
    michaels Posts: 29,083 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    I wonder if they are only applying this to bookings made before brexit or if it also applies to those made after the fall in sterling - ie for bookings made when sterling was not at least 2% higher than it was now?!
    I think....
  • You never hear about refunds after a favourable change in currency rates.

    That's why this sort of thing stinks.
  • VT82
    VT82 Posts: 1,084 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    A travel company of a certain size should be able to hedge their currency exchange exposures. When Mark Warner gets it wrong (or even if they haven't, but want to make a bit of extra cash), they blackmail their customers into making up their losses. Talk about having your cake and eating it!
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