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MSE News: HMRC to axe tax credit checking firm Concentrix
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Former_MSE_Steve_1
Posts: 79 Forumite
A controversial contractor hired by HM Revenue & Customs to cut tax credit fraud won't have its contract extended beyond May 2017 after massive criticism of its performance and claims hundreds have had their tax credits wrongly stopped.
Read the full story:
'HMRC to axe tax credit checking firm Concentrix'
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'HMRC to axe tax credit checking firm Concentrix'
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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This is good to know, we have been waiting for 6 months now for a renewal. They can't discuss the delay with us in case they give us incorrect information. We continue to wait :-(0
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Concentrix claimed to have saved we the tax payer £300 million. However based on recent events most of it will be paid back to claimants because it probably was never fraud. Hopefully HMRC have learnt their lesson will now keep it in house.0
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Concentrix claimed to have saved we the tax payer £300 million. However based on recent events most of it will be paid back to claimants because it probably was never fraud. Hopefully HMRC have learnt their lesson will now keep it in house.
It's not really an HMRC decision. They don't have the staff to be able to do it themselves.0 -
My daughter has received a letter for over payment for £4k no real explanation,you have to a mathematician to work there figures out.Credits have stopped and we specially requested we did not want to have any over payments,what started as a benefit has now ended in us being in debt which is counterproductive.0
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double-slit wrote: »My daughter has received a letter for over payment for £4k no real explanation,you have to a mathematician to work there figures out.Credits have stopped and we specially requested we did not want to have any over payments,what started as a benefit has now ended in us being in debt which is counterproductive.
Is it your claim or your daughters? You say "we".
Has there been concentrix involvement?
Do you want to give anymore specific info so we can try help?0 -
Where Concentrix has caused concern, distress, confusion etc let alone disrupted your tax credits claim, Tell Your MP.
They have more clout than us as taxpayers, they are easier to talk to than either Complaints system & while the contract will not be pulled early (expensive) it will not be renewed.0 -
Read this in the Belfast Telegraph today.
"HMRC is also no longer passing new cases to Concentrix, but is instead working with them as a matter of urgency to improve the service they provide to claimants and resolve outstanding cases."
This now clarifies they will not receive any further cases. So based on that they will not be flooding the postal network with their 2000 letters a week quota.0 -
I'd like to know where those 150 staff are getting redeployed from. Dealing with HMRC is hard enough already. I'd say it was about to get harder.
DarrenXbigman's guide to a happy life.
Eat properly
Sleep properly
Save some money0 -
It is for only for one daughter.
Concentrix send a letter on 24-8-2016 stating that there did not received a reply to there letter dated
19-5-2016. But she never received any letter.
Concentrix in the letter " We will make the following changes to your claim end your single claim from 6-4-2016"
My daughter continued receiving payments and they received a letter from HMRC 26-8-2016
"Final Tax Decision for 06-4-2015 to 06-4-2015" (must be a typo error to have the same date).
Stating she owe £4k
She had returned there claim form in June and it was acknowledged.
I understand from MSE site Concentrix will no longer deal with these claims.
As you can see this is so confusing.0 -
So did she attempt to appeal it? The first step would be a mandatory reconsideration. She will want to provide proof that she is single eg bills in her name, bank statements, evidence of child maintenance etc.
She can do a subject access request for proof of the letter the sent in May.0
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